Methods for tacit knowledge management and for transferring and developing tacit knowledge

• US 20140149162A1
• Filed: 01/21/2014
• Published: 05/29/2014
• Est. Priority Date: 07/21/2011
• Status: Abandoned Application

• Current Assignee: Universidade Federal De Minas Gerais.
• Original Assignee: Universidade Federal De Minas Gerais.
• Inventors: Ribeiro, Rodrigo Magalhaes, Lima, Francisco de Paula Antunes, da Silva, Paulo Henrique Marques
• Application Number:
  US14/159,557
• Publication Number:
  US 20140149162A1
• Time in Patent Office: Days
• US Class Current: 705/7.14
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G09B 19/00 Teaching not covered by other main groups of this subclass teaching or practice apparatus for gun-aiming or gun-laying F41G3/26
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

The matter addressed in the present document refers to two methodologies for Tacit Knowledge Management Levels of Similarity and Levels of Immersion. Respectively, they qualify professionals'"'"' previous experience and training systems so as to maximize the transfer of tacit knowledge. Additionally, the subject matter addressed in the present document describes a work-related training technique which is specifically directed towards the transfer and development of tacit knowledge—by means of activity analyses, elaboration of decision-making trees, creation of learning environments, introductory training and guided on-the-job training This process systematizes work training in a way that avails reduction of time spent and improvement in the content of training.

Claims

1. A method for Tacit Knowledge Management according to Levels of Similarity, the method comprising:

identifying, in terms of tacit knowledge, the specificities of each function within a project;

identifying the work collectives existing in a project;

planning the work collectives with an adequate mix of professionals so as to guarantee the presence of tacit knowledge in each group and optimize its transfer; and

identifying gaps in the tacit knowledge existing in each group, thereby making possible the taking of corrective action.

2. A method for Tacit Knowledge Management according to Levels of Similarity, according to claim 1, further comprising:

developing a system for hiring professionals based on the analysis of candidates'"'"' tacit knowledge; and

calculating the tacit knowledge contribution necessary for the project and/or other specific areas.

3. A method for Tacit Knowledge Management according to Levels of Similarity, according to claim 1, characterized by stages that can be monitored, so the system can receive information feedback, thereby making it possible for managers to act towards the reorganization of groups and the selection and hiring systems, as well as the attraction and retention of people with high similarity level.

7. A method for Tacit Knowledge Management according to Levels of Similarity and Levels of Immersion, according to any one of claim 1-6 or 12-13, characterized by practical means for making Tacit Knowledge Management operational.

12. A method for Tacit Knowledge Management according to Levels of Similarity, according to claim 2, characterized by stages that can be monitored, so the system can receive information feedback, thereby making it possible for managers to act towards the reorganization of groups and the selection and hiring systems, as well as the attraction and retention of people with high similarity level.

4. A method for Tacit Knowledge Management according to Levels of Immersion, the method comprising:

identifying gaps in training systems as regards their contribution towards tacit knowledge transfer, making it possible for corrective action to be taken;

identifying and developing types of training that are more adequate for certain strategic functions, based on their specificities; and

planning and assembling optimized training systems and directed specifically towards the development of the different levels of trainees as regards tacit knowledge.

5. A method for Tacit Knowledge Management according to Levels of Immersion, according to claim 4, further comprising:

developing a system for hiring training programs based on their contribution towards tacit knowledge transfer.

6. A method for Tacit Knowledge Management according to Levels of Immersion, according to claim 4, characterized by stages that can be monitored, so the system can receive information feedback, thereby making it possible for managers to act towards the reorganization of groups and the selection and hiring processes, focusing on the development of the team'"'"'s tacit knowledge.

13. A method for Tacit Knowledge Management according to Levels of Immersion, according to claim 5, characterized by stages that can be monitored, so the system can receive information feedback, thereby making it possible for managers to act towards the reorganization of groups and the selection and hiring processes, focusing on the development of the team'"'"'s tacit knowledge.

8. A Training Technique for Transferring and Developing Tacit Knowledge, comprising the following stages:

a) Analysis of the activity;

b) Making of the judgment tree;

c) Introductory training;

d) Briefing;

e) Guided On-the-job Training (G-OJT);

f) Debriefing; and

,

g) Repetition and feedback of the Briefing stage, the Guided On-the-job Training stage, and the Debriefing stage.

9. A Training Technique for Transferring and Developing Tacit Knowledge, according to claim 8, further comprising:

an additional stage concerning the creation of a “

learning environment”

by means of physical and social microworlds, characterized by establishing a learning environment that foster interaction between experts and novices, and for being undertaken before the Briefing stage.

10. A Training Technique for Transferring and Developing Tacit Knowledge, according to claim 8, characterized by the analysis of activity stage, which contains the following steps:

a) gathering of related documents;

b) overseeing of practices;

c) guided overseeing of activities;

d) self-confrontation;

e) instruction of the double;

f) confrontation between prescribed and real activity;

g) investigation of actions in situated perspective; and

,

h) listing of required judgments.

11. A Training Technique for Transferring and Developing Tacit Knowledge, according to any one of claim 8, 9, and 10, creates a practical means for accelerating the transfer of tacit knowledge and of the ability to make correct judgments between experts and novices.