User Generated Context Sensitive Information Presentation

• US 20140149440A1
• Filed: 11/27/2012
• Published: 05/29/2014
• Est. Priority Date: 11/27/2012
• Status: Abandoned Application

• Current Assignee: DST Technologies, Inc. (SS&C Technologies Holdings Incorporated)
• Original Assignee: DST Technologies, Inc. (SS&C Technologies Holdings Incorporated)
• Inventors: Esposito, Deni, Hsu, Chin, Ives, Paul Martin, Hua, Linh, Mason, Stephen J.
• Application Number:
  US13/686,773
• Publication Number:
  US 20140149440A1
• Time in Patent Office: Days
• US Class Current: 707/758
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations

Abstract

In order to increase the efficiency of the worker and ultimately decrease the cost of the worker performing work-related tasks, a method and a system for presenting information relevant to user activity of a user at a computing device is provided. A database including data records that each include information relevant to at least one user activity and at least one identifier identifying the at least one user activity is provided. Activities of a user are monitored and compared to the data records of the database. When a monitored activity matches an identifier of one of the data records, the information corresponding to the matched data record is presented to the user.

Claims

1. A method for presenting information, relevant to user activity, to a first user at a first computing device, the method comprising:

providing a database including a plurality of data records, each data record of the plurality of data records comprising information relevant to at least one user activity of a plurality of user activities and at least one identifier identifying the at least one corresponding user activity;

monitoring activities of the first user and comparing each of the monitored activities with the plurality of data records stored in the database;

determining when a monitored activity matches an identifier of one data record of the plurality of data records; and

presenting the information corresponding to the one matched data record to the first user.

2. The method of claim 1, further comprising:

receiving a data record of the plurality of data records from a second user at a second computing device; and

storing the received data records in the database.

3. The method of claim 2, further comprising receiving an update for the data record from the second user or from a third user at a third computing device, the update for the data record replacing, supplementing, or replacing and supplementing the data record.

4. The method of claim 1, wherein the matched monitored activity is a first matched monitored activity, and

wherein a plurality of matched monitored activities is determined, the plurality of matched monitored activities comprising the first matched monitored activity and a second matched monitored activity, the second matched monitored activity temporally preceding the first matched monitored activity.

5. The method of claim 4, wherein the second matched monitored activity is the matched monitored activity that immediately precedes first matched monitored activity, and

wherein presenting comprises presenting the information corresponding to the one matched data record when the first matched monitored activity is different than second matched monitored activity.

6. The method of claim 4, wherein the method further comprises calculating an amount of time between the first matched monitored activity and the second matched monitored activity.

7. The method of claim 6, wherein the presenting comprises presenting the information corresponding to the one matched data record when the first matched monitored activity is the same as the second matched monitored activity and the calculated amount of time is greater than a predetermined threshold amount of time.

8. The method of claim 7, wherein the plurality of matched monitored activities comprises a third matched monitored activity, the third matched monitored activity temporally preceding the first matched monitored activity and temporally following the second matched monitored activity, and

wherein the first matched monitored activity and the third matched monitored activity are different.

9. The method of claim 1, wherein the plurality of user activities comprises opening a file at the first computing device, selecting a portion of a graphical user interface displayed at the first computing device, sending data from the first computing device, or receiving data at the first computing device.

10. The method of claim 1, wherein the information corresponding to the one matched data record is automatically presented to the first user when the match is determined.

11. The method of claim 1, wherein the plurality of data records comprise different enterprise-specific processing information for document processing.

12. The method of claim 11, wherein the data for different enterprise-specific processing information for document processing comprises data for step-by-step procedural job aids and data for client-specific exceptions for the document processing.

13. In a computer readable storage medium having stored therein data representing instructions executable by a programmed processor for facilitating a transition between frequently encountered work and infrequently encountered work for a first user at a first computing device, the instructions comprising:

storing, in a database, a plurality of data records, each data record of the plurality of data records comprising information relevant to at least one user activity of a plurality of user activities and at least one identifier identifying the at least one corresponding user activity

monitoring activities of the first user and comparing each of the monitored activities with the plurality of data records stored in the database;

determining when the monitored activity matches an identifier of one data record of the plurality of data records; and

presenting the information corresponding to the one matched data record to the first user.

14. The computer readable storage medium of claim 13, wherein the matched monitored activity is a first matched monitored activity, and

wherein a plurality of matched monitored activities is determined, the plurality of matched monitored activities comprising the first matched monitored activity and a second matched monitored activity, the second matched monitored activity temporally preceding the first matched monitored activity.

15. The computer readable storage medium of claim 14, wherein the second matched monitored activity is the matched monitored activity that immediately precedes the first matched monitored activity, and

wherein presenting comprises presenting the information corresponding to the one matched data record when the first matched monitored activity is different than second matched monitored activity.

16. The computer readable storage medium of claim 14, wherein the instructions further comprise calculating an amount of time between the first matched monitored activity and the second matched monitored activity.

17. The computer readable storage medium of claim 16, wherein presenting the information corresponding to the one matched data record comprises presenting the information corresponding to the one matched data record when the first matched monitored activity is the same as the second matched monitored activity and the calculated amount of time is greater than a predetermined threshold amount of time.

18. A system for presenting information, relevant to user activity, to a first user at a first computing device, the system comprising:

a database including a plurality of data records, each data record of the plurality of data records comprising information relevant to at least one user activity of a plurality of user activities and at least one identifier identifying the at least one corresponding user activity;

a processor configured to;

monitor activities of the first user and compare each of the monitored activities with the plurality of data records stored in the database;

determine when a monitored activity matches an identifier of one data record of the plurality of data records; and

present the information corresponding to the one matched data record to the first user.

19. The system of claim 18, wherein the matched monitored activity is a first matched monitored activity, and

wherein the processor is configured to determine a plurality of matched monitored activities, the plurality of matched monitored activities comprising the first matched monitored activity and a second matched monitored activity, the second matched monitored activity temporally preceding the first matched monitored activity.

20. The system of claim 19, wherein the second matched monitored activity immediately precedes the first matched monitored activity, and

wherein the processor is configured to present the information corresponding to the one matched data record when the first matched monitored activity is different than second matched monitored activity.

21. The system of claim 19, wherein the processor is further configured to calculate an amount of time between the first matched monitored activity and the second matched monitored activity.

22. The system of claim 21, wherein the processing is configured to present the information corresponding to the one matched data record when the first matched monitored activity is the same as the second matched monitored activity and the calculated amount of time is greater than a predetermined threshold amount of time stored in the database or another memory.