METHOD AND APPARATUS FOR INCENTIVIZING PROFESSIONALS IN A CONSULTATION SYSTEM

• US 20140156365A1
• Filed: 02/07/2014
• Published: 06/05/2014
• Est. Priority Date: 08/11/2010
• Status: Abandoned Application

• Current Assignee: Pearl.com LLC (JustAnswer LLC)
• Original Assignee: Pearl.com LLC (JustAnswer LLC)
• Inventors: Porter, Emily A.S.R., Nadiv, Oron, Naslund, Andrew
• Application Number:
  US14/176,007
• Publication Number:
  US 20140156365A1
• Time in Patent Office: Days
• US Class Current: 705/14.11
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 30/0185 Product, service or business identity fraud
• CPC Class Codes: G06Q 30/0206 Price or cost determination based on market factors
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0208 Trade or exchange of goods or services in exchange for incentives or rewards
• CPC Class Codes: G06Q 30/0283 Price estimation or determination
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04M 2203/401 Performance feedback
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

In exemplary embodiments, a computer implemented method for incentivizing professionals answering questions or responding to service requests in a consultation system is described where a ranking score is calculated for each professional admitted to the consultation system, and based on the professional'"'"'s ranking score, he is provided early or delayed access to the user posted questions and requests.

Claims

1. A computer implemented method of incentivizing professionals answering or responding to user posted questions or requests in a consultation system, the computer implemented method comprising:

calculating a ranking score for each professional admitted to the consultation system; and

providing early or delayed access to the user posted questions/requests to the professional based on the ranking score.

2. The method of claim 1, wherein for each professional the ranking score is calculated based on at least one of a customer satisfaction score, a peer review quality score a seniority status, a per customer earnings or repeat metric, jurisdiction of licensure, volume of question answered or other services provided, repeat customer rate, average earnings per customer, seniority status and bonus points accumulated by performing activities that promotes the consultation system.

3. The method of claim 1, wherein the customer satisfaction score is a net promoted-based score.

4. The method of claim 1, wherein bonus points are awarded to each professional based on the level of participation of the professional in activities promoting the consultation system.

5. The method of claim 4, wherein the activities promoting the consultation system include writing blog articles, creating a complete profile, participating in consultation system product development, testing, participating in public relations activities.

6. The method of claim 4, wherein the bonus points are awarded based on the number of stale questions the professional answers.

7. The method of claim 1, wherein the bonus points are awarded based on the number of “

bad news”

questions the professional answers,

8. The method of claim 1, further comprising:

incentivizing professionals by providing immunity from customer rating to the professional answering immunity eligible questions.

9. The method of claim 8, wherein the immunity eligible questions include stale, low fee or no fee questions, and bad news questions.

10. The method of claim 7, further comprising:

providing the professional answering the bad news question with a template response.

11. The method of claim 1, further comprising:

providing an opt out option to the professional that selects a stale, low price or bad news question to answer.

12. The method of claim 1, further comprising:

providing the professional a larger share of a fee for the posted question based the professional'"'"'s ranking score.

13. The method of claim 1, wherein the ranking, score of the professional is increased based on the professional'"'"'s activities outside of the consultation system that promotes the professional'"'"'s public profile.

14. The method of claim 1, wherein a new professional is provided delayed access to the question list during a probationary period.

15. The method of claim 1, wherein the professional with ranking scores below a threshold is provided delayed access to the question list during a probationary period,

16. The method of claim 14, further comprising using the ranking score to provide the professional with privileges not related to question access tune.

17. The method of claim 1, wherein an access time value for the early or delayed access is between negative days up to positive days.

18. The method of claim 17, wherein the professional'"'"'s ranking score and the corresponding professional'"'"'s early or delayed access time value are recorded as entries in a question access time table for each professional.

19. A machine-readable storage medium having embodied thereon instructions w when executed by at least one processor, causes a machine to perform operations comprising:

calculating a ranking score for each professional admitted to the consultation system, wherein for each professional the ranking score is calculated based on at least one of a customer satisfaction score, a peer review quality score, a seniority status, a per customer earnings or repeat metric, jurisdiction of licensure, volume of question answered or other services provided, repeat customer rate, average earnings per customer, seniority status and bonus points accumulated by performing activities that promotes the consultation system; and

providing early access to the user posted questions to the professional with a high ranking score.