USING A FINANCIAL ACCOUNT STATEMENT TO PRESENT AN OPPORTUNITY TO PROVIDE CONTENT RELATED TO A GOOD OR SERVICE

• US 20140156481A1
• Filed: 11/30/2012
• Published: 06/05/2014
• Est. Priority Date: 11/30/2012
• Status: Abandoned Application

• Current Assignee: Bazaarvoice Incorporated
• Original Assignee: Bazaarvoice Incorporated
• Inventors: Gilveli, Jamison
• Application Number:
  US13/691,607
• Publication Number:
  US 20140156481A1
• Time in Patent Office: Days
• US Class Current: 705/35
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

Techniques for determining that an opportunity to solicit content from a user are described. Such content may relate to a user'"'"'s experience with goods or services purchased by the user with a financial account (e.g., a credit card). Account information and/or transaction information may be analyzed to determine that a content submission opportunity exists. After determining that a content submission opportunity exists, a link may be inserted into a financial account statement allowing the user to provide the content. Multiple content or content types may be submitted for a single purchase (e.g., for different items in a purchase). Other variations are also described.

Claims

1. A method, comprising:

a first computer system receiving account information identifying a plurality of charges associated with a financial account of a user;

the first computer system analyzing the account information to determine that an opportunity exists to solicit content from the user relating to the user'"'"'s experience with a good or service associated with a particular one of the plurality of charges; and

the first computer system providing information usable by a remote computing device to cause display of a first visual element associated with the particular charge, wherein the first visual element is selectable to cause the user to be presented with an opportunity to submit the content.

2. The method of claim 1, wherein the first computer system is associated with a first website for an issuer of the financial account, wherein selecting the first visual element at the first website causes the opportunity to submit the content to be presented as part of a second website, and wherein the particular charge corresponds to the user'"'"'s purchase of the good or service.

3. The method of claim 1, wherein said analyzing the account information to determine that the opportunity exists to solicit the content includes:

transmitting at least a portion of the account information to a second computer system, wherein the first and second computer systems respectively correspond to different entities; and

receiving, from the second computer system, a link to a website that includes a presentation of the opportunity to submit the content, wherein the second computer system is configured to determine an address of the link based on one or more business rules and the at least a portion of the account information.

4. The method of claim 1, wherein said analyzing the account information to determine that the opportunity exists to solicit the content is performed based on consent of the user.

5. The method of claim 1, further comprising:

receiving transaction data for the particular charge from a system associated with a provider from which the good or service is purchased, wherein the transaction data includes information specifying the good or service and at least one additional good or service; and

providing information usable by the remote computing device to cause display of a second visual element associated with the particular charge, wherein the second visual element is selectable to cause the user to be presented with an opportunity to submit content relating to the user'"'"'s experience with the at least one additional good or service.

6. The method of claim 1, wherein the method further comprises:

determining to provide an opportunity to submit content for at least one of a plurality of goods or services purchased using the particular charge; and

determining not to provide an opportunity to submit content for another one of the plurality of goods or services purchased using the particular charge.

7. The method of claim 1, further comprising providing an account statement to the remote computing device, wherein the account statement includes information specifying a plurality of goods or services purchased in a plurality of transactions using the financial account;

wherein two or more of the plurality of goods or services are each selectable to cause an opportunity to submit content relating to the user'"'"'s experience with that good or service to be presented.

8. The method of claim 1, further comprising providing information certifying that the good or service associated with the particular charge is purchased using the financial account.

9. The method of claim 1, further comprising the first computer system receiving a request for the account information and, in response to the request, providing the information usable by the remote computing device to cause display of the first visual element.

10. A non-transitory, computer-readable medium having stored thereon instructions that are executable by a first computer system to cause the first computer system to perform operations comprising:

determining, based on transaction data for a plurality of transactions charged to a financial account of a user, that an opportunity exists for the user to submit content relating to a good or service identified in the transaction data; and

based on said determining, creating a link that is selectable to cause the opportunity to submit the content to be presented on a display of a second computer system, wherein the link is embeddable in an account statement for the financial account.

11. The non-transitory, computer-readable medium of claim 10, wherein the plurality of transactions are charged against the financial account by a plurality of different providers over a particular period of time, and wherein the operations further comprise receiving the transaction data from a system associated with an issuer of the financial account.

12. The non-transitory, computer-readable medium of claim 10, wherein the operations further comprise transmitting linking information to a computer system associated with an issuer of the financial account, wherein the linking information is configured to be usable by the computer system associated with the issuer of the financial account to cause the link to be embedded in an account statement for the financial account.

13. The non-transitory, computer-readable medium of claim 10, wherein the link is selectable to cause the display of the second computer system to show a website associated with a provider of the good or service, wherein the opportunity for the user to submit content is displayed within the website.

14. The non-transitory, computer-readable medium of claim 10, wherein the operations further comprise creating the link based on one or more user preferences specified for the financial account, wherein the user preferences relate to at least one of price, provider, or type of good or service.

15. The non-transitory, computer-readable medium of claim 10, wherein the operations further comprise storing at least a portion of the transaction data and using the stored data in determining that another opportunity exists for one or more other users associated with one or more other financial accounts to submit content.

16. A method, comprising:

receiving, at a first computer system, a request for an opportunity to submit user generated content (UGC) for a particular good or service, wherein the request is received in response to a user selecting a portion of an account statement for a financial account, wherein the portion of the account statement is associated with the particular good or service and a particular one of a plurality of transactions specified by the account statement, and wherein the account statement includes transaction information for at least two different providers; and

in response to the receiving, the first computer system transmitting, to a second computer system, information usable to cause the opportunity to submit the UGC for the particular good or service to be presented on a computer display.

17. The method of claim 16, further comprising:

aggregating UGC from a plurality of users for a provider associated with the particular good or service; and

subsequent to said aggregating, offering the provider the opportunity to use the aggregated UGC in exchange for a premium, wherein the provider was not using the one or more reviews prior to said offering.

18. The method of claim 16, further comprising:

aggregating UGC from a plurality of users for a provider associated with the particular good or service; and

submitting the aggregated UGC to a third party review site, wherein the aggregated UGC includes a plurality of reviews for the particular good or service.

19. The method of claim 16, wherein the financial account is at least one of a credit card account or debit card account, and wherein the information transmitted to the second computer system includes a link to a resource hosted by the first computer system.

20. The method of claim 16, wherein the second computer system is a computing device associated with a user of the financial account.