Evaluating Service Degradation Risk for a Service Provided by Data Processing Resources
First Claim
1. A computer program product embodied as a plurality of computer-executable instructions recorded on non-transitory computer readable media, said instructions, when executed by at least one computer system, causing the system to perform a method for evaluating degradation of service risk for a service provided by at least one digital data processing device, the method comprising:
- accessing recorded data in a service requirements specification for a service, said service being a service provided by a set of digital data processing resources on behalf of at least one client, said service requirements specification specifying a plurality of digital data processing resources required to provide said service;
accessing recorded data in a configuration specification, said configuration specification specifying a configuration of digital data processing resources of a service provider available to provide said service on behalf of said at least one clientaccessing recorded reliability data for digital data resources specified in said configuration specification;
using said data in said service requirements specification, said data in said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service specified in said service requirements specification when provided by the configuration of digital data processing resources specified in said configuration specification; and
providing results of said using said service requirements specification, said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service to a user.
1 Assignment
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Accused Products
Abstract
In one aspect, a service requirements specification specifies data processing resources required to provide a service, and a configuration specification specifies a configuration of data processing resources for providing the service. The service requirements specification and configuration specification are analyzed using resource reliability data for the specified resources to determine a composite risk of degradation of the service. In another aspect, reliability of one or more software modules is projected according to a current state in a development life cycle of the software modules and any of various additional indicators. Preferably, a data processing support provider separate from the service-providing enterprise maintains historical field support data concerning significant field defect events with respect to various resources, and uses this data for projecting reliability of the resources.
16 Citations
8 Claims
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1. A computer program product embodied as a plurality of computer-executable instructions recorded on non-transitory computer readable media, said instructions, when executed by at least one computer system, causing the system to perform a method for evaluating degradation of service risk for a service provided by at least one digital data processing device, the method comprising:
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accessing recorded data in a service requirements specification for a service, said service being a service provided by a set of digital data processing resources on behalf of at least one client, said service requirements specification specifying a plurality of digital data processing resources required to provide said service; accessing recorded data in a configuration specification, said configuration specification specifying a configuration of digital data processing resources of a service provider available to provide said service on behalf of said at least one client accessing recorded reliability data for digital data resources specified in said configuration specification; using said data in said service requirements specification, said data in said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service specified in said service requirements specification when provided by the configuration of digital data processing resources specified in said configuration specification; and providing results of said using said service requirements specification, said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service to a user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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Specification