×

CONTACT CENTER SESSION PRESERVATION

  • US 20140161249A1
  • Filed: 12/11/2012
  • Published: 06/12/2014
  • Est. Priority Date: 12/11/2012
  • Status: Active Grant
First Claim
Patent Images

1. A system, comprising:

  • a call history database comprising a stored customer identifier (CID) and a stored call status for each of one or more stored calls,the system being configured;

    to compare the CID of an incoming call with the stored CIDs in the call history database; and

    to put the call in an agent-specific routing path for an agent when at least;

    the CID of the incoming call matches the stored CID of a stored call in the call history database, andthe stored call status includes an stored agent identifier identifying the agent.

View all claims
  • 7 Assignments
Timeline View
Assignment View
    ×
    ×