SYSTEMS AND METHODS FOR DETERMINING CONSUMER PURCHASING BEHAVIOR

• US 20140164057A1
• Filed: 12/05/2013
• Published: 06/12/2014
• Est. Priority Date: 12/07/2012
• Status: Abandoned Application

• Current Assignee: Capital One Services LLC (Capital One Financial Corporation)
• Original Assignee: Capital One Financial Corporation
• Inventors: Wen, Andrew, Patterson, James
• Application Number:
  US14/097,464
• Publication Number:
  US 20140164057A1
• Time in Patent Office: Days
• US Class Current: 705/7.29
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

Systems and methods are disclosed for analyzing and predicting spending behaviors of consumers. A financial service system configures a financial service account for a user associated with a merchant. The financial service system, after receiving notification of purchase transactions made by the user with the account, may collect information relating to the transactions. The financial service system may determine other merchants that “co-occur” with the first merchant—in other words, where else are the first merchant'"'"'s customers shopping and who are their true competitors? The financial service system may then compile this data and provide it to the merchant, who may modify their business practices based on the information.

Claims

1. A system for determining the purchasing behavior of a customer, comprising:

a memory storing instructions; and

a processor configured to execute the instructions to;

receive first transaction information relating to a first purchase transaction made by a user using an account provided by a financial service provider;

identify a first merchant associated with the first purchase transaction based on the received first transaction information;

receive second transaction information relating to at least one additional purchase transaction made by the user using the financial service account;

identify at least one other merchant associated with the at least one additional purchase transaction based on the received second transaction information;

generate a report for the first merchant based on the received second transaction information, wherein the report comprises;

a list of co-occurring merchants, and

co-occurrence scores for each of the co-occurring merchants on the list; and

provide the report to the first merchant.

2. The system of claim 1, wherein the first transaction information is received in real-time subsequent to completion of the first purchase transaction.

3. The system of claim 1, wherein the first transaction information includes one or more of demographic information associated with the user, a currency value of the first purchase transaction, items purchased during the first purchase transaction, user purchase history associated with the first merchant, or user purchase history associated with merchants other than the first merchant.

4. The system of claim 1, wherein the second transaction information includes one or more of demographic information associated with the user, a currency value of the at least one additional purchase transaction, items purchased during the at least one additional purchase transaction, or user purchase history associated with one or more merchants.

5. The system of claim 1, wherein identifying a first merchant associated with the first purchase transaction based on the received first transaction information comprises determining one or more of corporate structure, merchant location associated with the first purchase transaction, inventory, holding status, or headquarters location.

6. The system of claim 1, wherein the second transaction information is associated with at least one user having an account provided by the financial service provider who completed a first purchase transaction associated with the first merchant.

7. The system of claim 1, wherein the processor is further configured to execute the instructions to monitor sales information associated with the first merchant subsequent to providing the report to the first merchant.

8. The system of claim 1, wherein co-occurrence scores for each of the co-occurring merchants on the list are determined based on a number of users who have completed purchase transactions at both the first merchant and the co-occurring merchant per a total number of users who have completed purchase transactions at either the first merchant or the co-occurring merchant.

9. The system of claim 1, wherein the report for the first merchant includes co-occurring merchant information associated with at least a specified range of dates or a specified geographic location.

10. A method for determining the purchasing behavior of a customer, comprising:

receiving, via one or more processors, first transaction information relating to a first purchase transaction made by a user using an account provided by a financial service provider;

identifying a first merchant associated with the first purchase transaction based on the received first transaction information;

receiving, via the one or more processors, second transaction information relating to at least one additional purchase transaction made by the user using the financial service account;

identifying at least one other merchant associated with the at least one additional purchase transaction based on the received second transaction information;

generating, via the one or more processors, a report for the first merchant based on the received second transaction information, wherein the report comprises;

a list of co-occurring merchants, and

co-occurrence scores for each of the co-occurring merchants on the list; and

providing the report to the first merchant.

11. The method of claim 10, wherein the first transaction information is received in real-time subsequent to completion of the first purchase transaction.

12. The method of claim 10, wherein identifying a first merchant associated with the first purchase transaction based on the received first transaction information comprises determining one or more of corporate structure, merchant location associated with the first purchase transaction, inventory, holding status, or headquarters location.

13. The method of claim 10, wherein the report generated for the first merchant is based on second transaction information associated with at least one user having an account provided by the financial service provider who completed a first purchase transaction associated with the first merchant.

14. The method of claim 10, further comprising monitoring, via the one or more processors, sales information associated with the first merchant subsequent to providing the report to the first merchant.

15. The method of claim 10, wherein co-occurrence scores for each of the co-occurring merchants on the list are determined based on a number of users who have completed purchase transactions at both the first merchant and the co-occurring merchant per a number of users who have completed purchase transactions at either the first merchant or the co-occurring merchant.

16. A method for determining the purchasing behavior of a customer, comprising:

transmitting, via one or more processors, first transaction information to a financial service system relating to a first purchase made by a user using an account provided by the financial service system;

receiving, via the one or more processors, information from the financial service system comprising the identity of at least one other merchant associated with at least one additional purchase transaction made by the user based on second transaction information;

modifying one or more business practices based on the information received from the financial service system; and

monitoring sales subsequent to the business practice modification.

17. The method of claim 16, wherein modifying one or more business practices comprises one or more of changing items in inventory, changing stock on hand, or generating targeted communications to customers.

18. The method of claim 17, wherein the targeted communications to customers comprise one or more of a coupon or a card-linked offer linked to an account provided by the financial service system.

19. The method of claim 18, wherein the targeted communications comprise a discount offer for one or more items found in inventory of both the first merchant and the at least one other merchant.

20. The method of claim 16, wherein monitoring sales subsequent to the business practice modification further comprises:

determining whether sales meet or exceed a forecasted set value;

further modifying the one or more business practices when sales met or exceeded the forecasted set value; and

modifying a different business practice when sales did not meet or exceed the forecasted set value.