SYSTEM AND METHOD TO OPTIMIZE IN-STORE CUSTOMER EXPERIENCE

• US 20140164179A1
• Filed: 12/09/2013
• Published: 06/12/2014
• Est. Priority Date: 12/07/2012
• Status: Abandoned Application

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Bovenschulte, David, Geisinger, David, Pond, Bob, Braunstein, Dave
• Application Number:
  US14/100,897
• Publication Number:
  US 20140164179A1
• Time in Patent Office: Days
• US Class Current: 705/26.41
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

In various example embodiments, a system and method for providing optimized in-store customer experience is provided. Accordingly, a list of a plurality of customers from which a selection is made to initiate a customer session is provided to a mobile device of a user. A selection of a customer from the list of the plurality of customers is received. The selection initiates the customer session for the selected customer. Customer data including a customer profile of the customer that includes sizing and preference information of the selected customer is accessed. The mobile device presents a user interface for the customer session that presents products for customer review and access to the customer data.

Claims

1. A non-transitory machine-readable storage medium in communication with at least one processor, the machine-readable storage medium storing instructions which, when executed by the at least one processor, cause the machine to perform operations comprising:

providing, to a mobile device of a user, a list of a plurality of customers from which a selection is made to initiate a customer session;

receiving a selection of a customer from the list of the plurality of customers, the selection initiating the customer session for the selected customer;

accessing customer data of the selected customer, the customer data including a customer profile of the customer that includes sizing and preference information for the customer; and

causing the mobile device to present a user interface for the customer session that presents products for customer review and access to the customer data.

2. The non-transitory machine-readable storage medium of claim 1, wherein the list of the plurality of customers comprises a listing of customers that are checked into a location associated with the mobile device.

3. The non-transitory machine-readable storage medium of claim 1, wherein the operations further comprise:

receiving an indication to access a profile interface on the user interface;

in response to an attribute change indication, updating an attribute displayed in the profile interface; and

storing the updated attribute to the customer profile of the customer at a data storage.

4. The non-transitory machine-readable storage medium of claim 1, wherein the operations further comprise:

receiving an indication to access specials offered by a store; and

providing the specials for display on the user interface.

5. The non-transitory machine-readable storage medium of claim 1, wherein the operations further comprise:

receiving a selection of a product during the customer session; and

placing the selected product in a virtual dressing room.

6. The non-transitory machine-readable storage medium of claim 5, wherein the operations further comprise:

providing a dressing room interface to view products that have been placed into the virtual dressing room; and

allowing the user to rearrange images of the products on the dressing room interface to view different product combinations.

7. The non-transitory machine-readable storage medium of claim 1, wherein the operations further comprises:

receiving an indication to view a spending summary of the customer; and

causing a spend interface to be presented showing the spending summary, the spending summary including an amount spent over a predetermined amount of time.

8. The non-transitory machine-readable storage medium of claim 1, wherein the operations further comprise:

receiving an indication to view notes corresponding to the customer; and

causing a notes interface to be presented showing a note previously stored for the customer.

9. The non-transitory machine-readable storage medium of claim 1, wherein the operations further comprise:

receiving an indication to create a note for the customer;

providing an interface that receives text for the note; and

storing the note to the customer profile at a data storage.

10. The non-transitory machine-readable storage medium of claim 1, wherein the operations further comprise:

performing a checkout process for the customer;

providing a notification to a device of the customer describing products and costs involved in the checkout process; and

providing an option to select a payment method.

11. The non-transitory machine-readable storage medium of claim 1, wherein the operations further comprise:

receiving an indication to provide a communication to the customer;

providing a customer list from which to select the customer to send the communication; and

in response to a selection of the customer from the customer list, sending the communication to the customer.

12. The non-transitory machine-readable storage medium of claim 1, wherein the operations further comprise:

receiving an image of a product from a device of a customer;

determining the product corresponding to the image;

providing product information for the product to the customer;

receiving an indication to hold the product for the customer; and

providing an indication to the user to hold the product for the customer.

13. The non-transitory machine-readable storage medium of claim 1, wherein the user is different from the customer.

14. A system comprising:

a hardware processor; and

a data exchange module to;

provide, to a mobile device of a user, a list of a plurality of customers from which a selection is made to initiate a customer session,

receive a selection of a customer from the list of the plurality of customers, the selection initiating the customer session for the selected customer,

access customer data of the selected customer, the customer data including a customer profile of the customer that includes sizing and preference information for the customer, and

cause the mobile device to present a user interface for the customer session that presents products for customer review and access to the customer data.

15. The system of claim 14, further comprising a customer management module to, in response to an attribute change indication, update an attribute of the customer stored in the customer profile of the customer at a data storage.

16. The system of claim 14, further comprising a transaction module to:

perform a checkout process for the customer;

provide a notification to a device of the customer describing products and costs involved in the checkout process; and

provide an option to select a payment method.

17. The system of claim 14, further comprising:

a recommendation module to receive an image of a product from a device of a customer, determine the product corresponding to the image, provide product information for the product to the customer, and receive an indication to hold the product for the customer; and

a task management module to provide an indication to the user to hold the product for the customer.

18. A method comprising:

providing, to a mobile device of a user, a list of a plurality of customers from which a selection is made to initiate a customer session;

receiving a selection of a customer from the list of the plurality of customers, the selection initiating the customer session for the selected customer;

accessing customer data of the selected customer, the customer data including a customer profile of the customer that includes sizing and preference information for the customer; and

causing, using a hardware processor, the mobile device to present a user interface for the customer session that presents products for customer review and access to the customer data.

19. The method of claim 18, further comprising:

receiving a selection of a product during the customer session;

placing the selected product in a virtual dressing room;

providing a dressing room interface to display products that have been placed in the virtual dressing room; and

allowing the user to rearrange images of the products on the dressing room interface to view different product combinations.

20. The method of claim 18, further comprising:

receiving an image of a product from a device of a customer;

determining the product corresponding to the image;

providing product information for the product to the customer;

receiving an indication to hold the product for the customer; and

providing an indication to the user to hold the product for the customer.