CHATBOT SYSTEM AND METHOD WITH ENTITY-RELEVANT CONTENT FROM ENTITY

• US 20140164296A1
• Filed: 12/11/2012
• Published: 06/12/2014
• Est. Priority Date: 12/11/2012
• Status: Abandoned Application

• Current Assignee: Xiaojiang Duan
• Original Assignee: Xiaojiang Duan
• Inventors: Duan, Xiaojiang
• Application Number:
  US13/711,179
• Publication Number:
  US 20140164296A1
• Time in Patent Office: Days
• US Class Current: 706/11
• CPC Class Codes: G06N 5/047 Pattern matching networks; Rete networks

Abstract

A chatbot system and method with entity-relevant content from entity. An administrator creates preliminary chatbot content including questions as well as patterns for the questions. The questions are answered by an entity account holder or other associate. The question and answer pairs are stored as input/output chatbot message pairs in a knowledge base and become chatbot content for future chatbot use.

Claims

1. A method, operable by a chatbot, for creating content for the chatbot, wherein an administrator creates preliminary content for the chatbot, said preliminary content comprising questions and corresponding patterns, each question corresponding to one or more patterns that can identify the question, wherein the chatbot and its preliminary content is deployable on an entity'"'"'s website to communicate with website users about said entity, the method comprising:

using the pattern associated with each question to determine whether said question is relevant to the entity by matching the pattern with one or more sentences identifiable on the entity website, wherein a question is relevant to said entity if said pattern associated with said question matches at least one identifiable sentence;

if a question is determined to be relevant, displaying each relevant question so that an entity account holder or other associate of the entity can respond to each of said relevant questions; and

accepting a response for each of said relevant questions and storing each relevant question and corresponding response as chatbot content for use by said website users communicating with said chatbot.

2. The method of claim 1 further comprising placing the relevant questions in a queue and displaying each relevant question to the associate one after the other.

3. The method of claim 2 further comprising removing each relevant question from said queue once the question is answered.

4. A method, operable by a chatbot, for creating content for the chatbot, wherein the content comprises both questions about an entity and answers responding to the questions about said entity, wherein each question has a corresponding pattern, wherein both said question and corresponding pattern are prepared for the chatbot by a chatbot administrator and wherein the chatbot is operable on the entity website to interact with website users, the method comprising:

displaying questions that are relevant to said entity, said relevant questions being displayed on an interactive user interface for viewing and for receiving entity responses to the relevant questions; and

receiving an answer to each relevant question and storing each relevant question and corresponding answer as chatbot content for use by said website users communicating with said chatbot.

5. The method of claim 4 further comprising prior to said displaying questions that are relevant, determining whether each of said questions is relevant to the entity by segmenting the website into sentences.

6. The method of claim 5 further comprising matching the sentences with patterns associated with said questions, wherein a question is relevant if the pattern associated with said question corresponds to any one or more of the sentences.

7. The method of claim 4 further comprising adding the relevant questions to a queue for display to an entity account holder or other associate that can answer said questions.

8. The method of claim 4 further comprising removing the answered question from said queue when each relevant question is answered.

9. The method of claim 4 further comprising displaying said questions that are relevant in a logical order based on relationships between the questions.

10. A system for creating content for the chatbot, wherein the content comprises both questions about an entity and answers responding to the questions about said entity, wherein each question has a corresponding pattern, wherein the chatbot is operable on the entity website to interact with website users, the system being operable to use an interactive display and a computer system capable of processing one or more lines of code, the system comprising:

one or more lines of code instructions that display questions pertaining to said entity, said questions being displayed on an interactive user interface for viewing and for providing responses to the questions; and

one or more lines of code instructions that receive an answer to each question and storing each relevant question and corresponding answer as chatbot content for use by said website users communicating with said chatbot.

11. The system of claim 10 further comprising one or more lines of code instruction that determine whether each of said questions is relevant to the entity by segmenting the website into sentences.

12. The system of claim 11 further comprising one or more lines of code instruction that match the sentences with patterns associated with said questions, wherein a question is relevant if the pattern associated with said question corresponds to any one or more of the sentences.

13. The system of claim 10 further comprising one or more lines of code instruction that add said questions to a queue for display to said user.

14. The system of claim 10 further comprising one or more lines of code instructions that remove the answered question from said queue when each question is answered.

15. The system of claim 10 further comprising one or more lines of code that display said questions in a logical order based on relationships between the questions.