APPARATUS AND METHOD FOR PROVIDING A VIRTUAL ASSISTANT

• US 20140164476A1
• Filed: 12/06/2012
• Published: 06/12/2014
• Est. Priority Date: 12/06/2012
• Status: Abandoned Application

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Thomson, David
• Application Number:
  US13/706,382
• Publication Number:
  US 20140164476A1
• Time in Patent Office: Days
• US Class Current: 709/203
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services

Abstract

A system that incorporates the subject disclosure may include, for example, receiving an information request from an end user device, obtaining feedback information associated with a group of content service modules where the feedback information includes accuracy ratings for data provided by the group of content service modules responsive to past information requests of other communication sessions, selecting a subset of content service modules from among the group of content service modules based on the feedback information, receiving a group of responses from the subset of content service modules responsive to the invite messages by way of the application programming interface, and selecting a subset of responses from among the group of responses based on the feedback information. Other embodiments are disclosed.

Claims

1. A server, comprising:

a memory to store instructions; and

a processor coupled to the memory, wherein the processor, responsive to executing the instructions, performs operations comprising;

receiving an information request via a communication session from an end user device, wherein the information request is generated at the end user device;

obtaining session metadata associated with the end user device and associated with a group of content service modules, wherein the session metadata includes a monitored response history of the group of content service modules;

selecting a subset of content service modules from among the group of content service modules based on the session metadata;

providing invite messages to the subset of content service modules by way of an application programming interface, wherein the invite messages are indicative of the information request;

receiving a group of responses from the subset of content service modules responsive to the invite messages by way of the application programming interface;

obtaining feedback information associated with at least some of the subset of content service modules, wherein the feedback information includes accuracy ratings for past responses provided by the at least some of the subset of content service modules in response to past information requests of other communication sessions; and

selecting a subset of responses from among the group of responses based on the feedback information.

2. The server of claim 1, wherein the operations further comprise:

determining a subject matter associated with the information request;

identifying the group of content service modules from among a plurality of content service modules according to the subject matter; and

providing the subset of responses to the end user device for presentation, wherein the session metadata includes user preferences of the end user device.

3. The server of claim 2, wherein the operations further comprise:

receiving an additional information request via the communication session from the end user device, wherein the additional information request is generated at the end user device;

determining additional subject matter associated with the additional information request;

determining a correlation between the subject matter of the information request and the additional subject matter of the additional information request by comparing the subject matter and the additional subject matter; and

in response to the determining of the correlation, providing an additional invite message indicative of the additional information request to a content server that provided one of the subset of responses to the server.

4. The server of claim 3, wherein the operations further comprise providing another invite message indicative of the additional information request to another content service module that is not among the subset of content service modules.

5. The server of claim 1, wherein the selecting of the subset of responses based on the feedback information includes selecting the subset of responses that correspond with target content service modules from among the subset of content service modules, wherein a corresponding accuracy rating from among the accuracy ratings for each of the target content service modules satisfies an accuracy rating threshold.

6. The server of claim 1, wherein the operations further comprise:

storing registry data associated with the end user device and the communication session; and

providing the subset of content service modules with access to the registry data by way of the application programming interface.

7. The server of claim 1, wherein the operations further comprise providing format criteria to the subset of content service modules, wherein the group of responses from the subset of content service modules are formatted according to the format criteria.

8. The server of claim 1, wherein the information request includes an audio signal, and wherein the operations further comprise:

converting the audio signal to text to generate a text information request; and

parsing the text information request to determine the subject matter associated with the information request.

9. The server of claim 1, wherein the operations further comprise:

generating an adjusted response based on the subset of responses; and

providing the adjusted response to the end user device for presentation.

10. The server of claim 1, wherein the operations further comprise:

receiving user feedback from the end user device, wherein the user feedback is associated with a presentation by the end user device of a presented response from among the subset of responses;

indexing the user feedback to a target content service module from among the subset of content service modules that provided the presented response to generate indexed user feedback; and

adjusting the feedback information based on the indexed user feedback.

11. The server of claim 2, wherein the operations further comprise:

identifying an unrated content service module from among the plurality of content service modules according to the subject matter, wherein user feedback data associated with the unrated content service module is not accessible to the server; and

providing a second invite message to the unrated content service module, wherein the second invite message is indicative of the information request.

12. The server of claim 1, wherein the past information requests are generated at a group of end user devices during the other communication sessions, and wherein at least one of the group of end user devices is not associated with the end user device.

13. The server of claim 1, wherein the operations further comprise:

storing registry data associated with the end user device and the communication session;

identifying a classification for a first content service module of the subset of content service modules; and

providing the first content service module with access to a subset of the registry data according to the classification by way of the application programming interface.

14. A method comprising:

receiving, by a system including a processor, an information request via a communication session from an end user device, wherein the information request is generated at the end user device;

obtaining feedback information associated with a group of content service modules, wherein the feedback information includes accuracy ratings for past responses provided by the group of content service modules responsive to past information requests of other communication sessions;

selecting a subset of content service modules from among the group of content service modules based on the feedback information;

providing invite messages to the subset of content service modules by way of an application programming interface, wherein the invite messages are indicative of the information request;

receiving a group of responses from the subset of content service modules responsive to the invite messages by way of the application programming interface; and

selecting a subset of responses from among the group of responses based on the feedback information.

15. The method of claim 14, wherein the system performs the obtaining of the feedback information, the selecting of the subset of content service modules, the providing of the invite messages, the receiving of the group of responses and the selecting of the subset of responses.

16. The method of claim 14, further comprising:

determining subject matter associated with the information request; and

identifying the group of content service modules from among a plurality of content service modules according to the subject matter.

17. The method of claim 14, further comprising:

storing registry data associated with the end user device and the communication session;

identifying a classification for a first content service module of the subset of content service modules; and

providing the first content service module with access to a subset of the registry data according to the classification by way of the application programming interface.

18. The method of claim 14, wherein the past information requests are generated at a group of end user devices during the other communication sessions, and wherein at least some of the group of end user devices are not associated with the end user device.

19. A computer-readable storage device, comprising computer instructions which, responsive to being executed by a processor of an end user device, cause the processor to perform operations comprising:

generating an information request based on user input;

providing the information request via a communication session to a server to cause the server to obtain a subset of responses selected from among a group of responses to the information request, wherein the group of responses are generated by a subset of content service modules selected from among a group of content service modules based on feedback information that includes accuracy ratings for past responses provided by the group of content service modules in response to past information requests of other communication sessions;

receiving the subset of responses from the server;

presenting the subset of responses;

generating user feedback based on additional user input, wherein the user feedback is associated with the presenting of the subset of responses; and

providing the user feedback to the server to cause the server to adjust the feedback information based on the user feedback.

20. The computer-readable storage medium of claim 19, wherein the presenting of the subset of responses includes presenting each of the subset of responses in a separate frame on a display of the end user device.