EXPERT AVAILABILITY IDENTIFICATION
1 Assignment
0 Petitions
Accused Products
Abstract
A method, computer program product, and system for identifying experts is described. An indication of a subject matter area associated with a user is received. A list of experts regarding the subject matter area is determined based upon, at least in part, identifying one or more members included in one or more contact rosters associated with the user. A set of experts, included in the list of experts, that are available for instant messaging communication, is identified. A portion of the list of experts is provided to the user in the context of an instant messaging application associated with the user.
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Citations
25 Claims
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1-8. -8. (canceled)
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9. A computer program product residing on a non-transitory computer-readable storage medium having a plurality of instructions stored thereon, which, when executed by a processor, cause the processor to perform operations comprising:
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receiving an indication of a subject matter area associated with a user; determining a list of experts regarding the subject matter area based upon, at least in part, identifying one or more experts included in one or more contact rosters associated with the user; identifying a set of experts, included in the list of experts, that are available for instant messaging communication; and providing a portion of the list of experts to the user in the context of an instant messaging application associated with the user. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A computer system comprising:
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one or more processor devices; and one or more memory architectures coupled with the one or more processor devices; wherein the one or more processor devices are configured to; receive an indication of a subject matter area associated with a user; determine a list of experts regarding the subject matter area based upon, at least in part, identifying one or more experts included in one or more contact rosters associated with the user; identify a set of experts, included in the list of experts, that are available for instant messaging communication; and provide a portion of the list of experts to the user in the context of an instant messaging application associated with the user. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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25. (canceled)
Specification