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EXPERT AVAILABILITY IDENTIFICATION

  • US 20140164537A1
  • Filed: 08/30/2013
  • Published: 06/12/2014
  • Est. Priority Date: 12/07/2012
  • Status: Active Grant
First Claim
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1. A computer-implemented method comprising:

  • receiving, by one or more computing devices, an indication of a subject matter area associated with a user;

    determining, by the one or more computing devices, a list of experts regarding the subject matter area based upon, at least in part, identifying one or more experts included in one or more contact rosters associated with the user;

    identifying, by the one or more computing devices, a set of experts, included in the list of experts, that are available for instant messaging communication; and

    providing, by the one or more computing devices, a portion of the list of experts to the user in the context of an instant messaging application associated with the user.

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