EXPERT AVAILABILITY IDENTIFICATION
First Claim
Patent Images
1. A computer-implemented method comprising:
- receiving, by one or more computing devices, an indication of a subject matter area associated with a user;
determining, by the one or more computing devices, a list of experts regarding the subject matter area based upon, at least in part, identifying one or more experts included in one or more contact rosters associated with the user;
identifying, by the one or more computing devices, a set of experts, included in the list of experts, that are available for instant messaging communication; and
providing, by the one or more computing devices, a portion of the list of experts to the user in the context of an instant messaging application associated with the user.
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Abstract
A method, computer program product, and system for identifying experts is described. An indication of a subject matter area associated with a user is received. A list of experts regarding the subject matter area is determined based upon, at least in part, identifying one or more members included in one or more contact rosters associated with the user. A set of experts, included in the list of experts, that are available for instant messaging communication, is identified. A portion of the list of experts is provided to the user in the context of an instant messaging application associated with the user.
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Citations
25 Claims
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1. A computer-implemented method comprising:
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receiving, by one or more computing devices, an indication of a subject matter area associated with a user; determining, by the one or more computing devices, a list of experts regarding the subject matter area based upon, at least in part, identifying one or more experts included in one or more contact rosters associated with the user; identifying, by the one or more computing devices, a set of experts, included in the list of experts, that are available for instant messaging communication; and providing, by the one or more computing devices, a portion of the list of experts to the user in the context of an instant messaging application associated with the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9-24. -24. (canceled)
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25. A computer-implemented method comprising:
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receiving, by one or more computing devices, an indication of a subject matter area associated with a user; determining, by the one or more computing devices, a list of experts regarding the subject matter area based upon, at least in part, identifying one or more experts included in one or more contact rosters associated with the user, wherein the one or more contact rosters collectively span multiple instant messaging communities; identifying, by the one or more computing devices, a set of experts, included in the list of experts, that are available for instant messaging communication; and providing to the user, by the one or more computing devices, in the context of an instant messaging application associated with the user, the set of experts that are available for instant messaging communication.
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Specification