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Server-Client Interaction and Information Management System

  • US 20140164959A1
  • Filed: 02/18/2014
  • Published: 06/12/2014
  • Est. Priority Date: 01/26/2004
  • Status: Active Grant
First Claim
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1. A first computerized appliance, comprising:

  • a processor coupled to a data repository;

    one or more ports to one or more networks; and

    software (SW) executing on the processor from a non-transitory medium, the SW;

    enabling a user, hereinafter publisher, to create and store in the data repository a distributable client (DC) as a coded script capable to display, when executed, an interactive iPanel on a display screen identifying a persona of the publisher, the iPanel having one or both of graphical indicia and text, and one or more command buttons capable to initiate a communication event directed to the publisher;

    enabling the publisher to configure a rule set associated with the DC, the rule set when executed determining treatment of any communication event directed to the publisher;

    enabling the publisher to publish the DC to one of a Web page, a network-integrated application or a network-integrated electronic document executing on a second computerized appliance connected to a common network with the first computerized appliance;

    wherein a user interacting with the iPanel initiates a communication event by operating one of the command buttons, the communication event directed to the publisher and identifying the interacting user, and the SW at the first computerized appliance, receiving the communication event, executes the rule set associated with the DC, and treats the communication request according to one or more rules in the set and any discoverable information regarding the user initiating the communication request.

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