BILLING SYSTEM USER INTERFACE TOOL

• US 20140171017A1
• Filed: 12/17/2012
• Published: 06/19/2014
• Est. Priority Date: 12/17/2012
• Status: Abandoned Application

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Menezes, Jerold P., Korapati, Harish D.
• Application Number:
  US13/716,611
• Publication Number:
  US 20140171017A1
• Time in Patent Office: Days
• US Class Current: 455/406
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/59 based on real time
• CPC Class Codes: H04M 15/721 using the Internet

Abstract

One or more devices receive, from multiple business processes, real-time billing data relating to the multiple business processes, wherein the multiple business processes include both mainframe systems and open systems. The one or more devices compile the real-time billing data into summary tables corresponding to metrics for the multiple business processes and store the summary tables corresponding to the metrics for the multiple business processes. The one or more devices receive, from a user device, a request to present a dashboard user interface including particular charts of the multiple business processes and retrieve, from the summary tables, data to populate the particular charts for the dashboard user interface. The one or more devices providing, to the user device, a configuration interface for presentation of the particular charts for the dashboard user interface and providing, to the user device, the data to populate the particular charts for the dashboard user interface.

Claims

1. A device, comprising:

a memory to store a plurality of instructions; and

a processor configured to execute instructions in the memory to;

receive, from multiple business processes, real-time billing data relating to the multiple business processes,

compile the real-time billing data into summary tables corresponding to metrics for the multiple business processes,

store, in a database, the summary tables corresponding to the metrics for the multiple business processes,

receive, from a user device, a request to present a dashboard user interface including particular charts of the multiple business processes,

retrieve, from one or more of the summary tables corresponding to the metrics for the multiple business processes, data to populate the particular charts for the dashboard user interface, and

provide, to the user device, the data to populate the particular charts for the dashboard user interface.

2. The device of claim 1, wherein the processor is further configured to:

provide, to the user device, a configuration interface for presentation of the multiple business processes,

receive, from the user device and via the configuration interface, updated configuration settings that associate a particular chart with a particular table from the database of summary tables, and

provide, to the user device, updated data to populate the particular chars for the dashboard user interface based on the updated configuration setting.

3. The device of claim 1, wherein the processor is further configured to:

provide, to the user device, data to present a graphical tracking map for a consolidated billing system, wherein the graphical tracking map tracks bill processing of a billing data from a first system through a billing system of a second system.

4. The device of claim 3, wherein, when providing the data to present a graphical tracking map, the processor is further configured to:

provide a selectable link of a particular process flow segment, wherein the selectable link points to additional details of the particular process flow segment.

5. The device of claim 4, wherein, when providing the data to present a graphical tracking map, the processor is further configured to:

provide color-coding for the selectable link to distinguish between a successful process and a failed process.

6. The device of claim 1, wherein the summary tables corresponding to metrics for the multiple business processes include one or more tables of items that have been flagged for potential billing certification issues, and

wherein the processor is further configured to provide, to the user device, data to present a graphical interface for selecting geographical regions for a consolidated billing system, wherein the graphical interface includes links to present a summary of the potential billing certification issues for each of the geographical regions.

7. The device of claim 6, wherein the processor is further configured to:

receive a selection of one of the geographical regions, and

generate, based on the selection, a summary of the potential billing certification issues for the selected one of the geographical regions.

8. The device of claim 7, wherein the processor is further configured to:

generate, based on the selection, a trend preview including one or more charts of metrics, relevant to the potential billing certification issues, being tracked for the selected one of the geographical regions.

9. The device of claim 8, wherein the processor is further configured to:

construct an image of a prospective bill for presentation to the user, wherein the bill includes data for an un-issued bill in the format of an issued bill.

10. The device of claim 9, wherein the processor is further configured to:

construct an image of a previously-issued bill for presentation on the user device, and

provide a single screen comparison view of the previously-issued bill and the prospective bill.

11. The device of claim 1, wherein, when compiling the real-time data into summary tables, the processor is further configured to:

receive multiple billing feeds with different data standards,

extract data from each of the billing feed files, and

load the data from each of the billing feed files into different tables, where each table corresponds to a particular record type.

12. The device of claim 11, wherein the processor is further configured to:

compare fields in a first file of the multiple billing feeds with a second file of the multiple billing feeds for the same account,

generate a detail report and a summary report of the comparison of the first file and the second file, and

provide, for presentation on the user device, the summary report, wherein the summary report includes links to at least portions of the detailed report.

13. A method performed by one or more devices within a billing operations and certification platform, the method comprising:

receiving, from multiple business processes, real-time billing data relating to the multiple business processes, wherein the multiple business processes include both mainframe systems and open systems;

compiling the real-time billing data into summary tables corresponding to metrics for the multiple business processes;

storing, in a database, the summary tables corresponding to the metrics for the multiple business processes;

receiving, from a user device, a request to present a dashboard user interface including particular charts of the multiple business processes,

retrieving, from one or more of the summary tables corresponding to the metrics for the multiple business processes, data to populate the particular charts for the dashboard user interface, and

providing, to the user device, a configuration interface for presentation of the particular charts for the dashboard user interface,

providing, to the user device, the data to populate the particular charts for the dashboard user interface.

14. The method of claim 13, further comprising:

providing, to the user device, data to present a graphical tracking map for a consolidated billing system, wherein the graphical tracking map tracks bill processing of billing data from a first system through a billing system of a second system.

15. The method of claim 14, further comprising:

providing a selectable link of each particular process flow segment in the graphical tracking map, wherein a user selection of the selectable link causes the one or more devices to provide additional details of the particular process flow segment.

16. The method of claim 13, wherein the summary tables include one or more tables of items that have been flagged for potential billing certification issues in a consolidated billing system for multiple telecommunications services, the process further comprising:

providing, to the user device, data to present a graphical interface for selecting geographical regions for the consolidated billing system, wherein the graphical interface includes links to present a summary of the potential billing certification issues for each of the geographical regions.

17. The method of claim 16, wherein the summary tables include one or more tables of items represent particular metrics for billing certifications in a consolidated billing system for multiple telecommunications services, the process further comprising:

generating a trend preview including one or more charts of the particular metrics for one of the geographical regions.

18. The method of claim 13, further comprising:

comparing fields in a first file of the multiple billing feeds with a second file of the multiple billing feeds for the same account,

generating a detail report and a summary report of the comparison of the first file and the second file, and

providing, for presentation on the user device, the summary report, wherein the summary report includes links to at least portions of the detailed report.

19. A non-transitory computer-readable medium, comprising computer-executable instructions, for causing one or more processors executing the computer-executable instructions to:

receive, from business processes of a consolidated billing system for multiple telecommunications services, real-time billing data relating to the business processes;

compile the real-time billing data into summary tables corresponding to metrics for the business processes;

store, in a database, the summary tables corresponding to the metrics for the business processes;

retrieve, from one or more of the summary tables corresponding to the metrics for the business processes, data to present a graphical tracking map for the consolidated billing system, wherein the graphical tracking map tracks bill processing of a billing data from a first telecommunications service through a billing system of a second telecommunications service; and

provide, to the user device, the data to populate the graphical tracking map.

20. The computer readable medium of claim 19, further comprising computer-executable instructions, for causing one or more processors executing the computer-executable instructions to:

analyze the data to present the graphical tracking map to determine successful process flows and process flows with fallouts; and

provide, in the graphical tracking map, indications of the successful process flows and the process flows with fallouts,

wherein the successful process flows and the process flows with fallouts each include links to enable a user of the user device to access details of the respective process flows.