Integrated Customer Profiling, Service Provider Matching and Smart Order, Creation System and Method
First Claim
Patent Images
1. A computer-implemented home maintenance and service system comprising:
- a) a customer portal interface, a service provider portal interface, and a system provider interface, each portal interface configured to input data and receive data via keyboard, mouse, touch screen or voice processor;
b) a home profile database storing customer information and a home profile of all home related information;
c) a service provider database storing service provider information;
d) a service request match computer processor in communication with the home profile database, the service provider database, and a service order processor, the service request match processor programmed;
to receive a service request for a home from a customer through a customer portal interface and obtain a home profile from the home profile database, to compare the service request and home profile to the service provider database and select at least one best fit match of a service provider for the service request, and to communicate service request and service provider information with the service order processor; and
e) the service order processor in communication with the home profile database, the service provider database, and the service request processor, the service order processor programmed;
to communicate service request and service provider information with the service match processor, to prepare, change, and close out a work order for the service request, and to communicate work order information with a customer and a service provider.
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Abstract
A computer-implemented home maintenance and service system and method provide automated, integrated user profiling, service provider matching, and work order creation. The system and method facilitate the computer-implemented, automatic creation of service transactions, in the form of actionable work orders that can be utilized by service providers. These service transactions are established in a vendor-provided transaction brokering system that includes a home profile database, a service request match processor, and a service order processor. The system also houses and uses a comprehensive database repository for all home related information.
61 Citations
20 Claims
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1. A computer-implemented home maintenance and service system comprising:
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a) a customer portal interface, a service provider portal interface, and a system provider interface, each portal interface configured to input data and receive data via keyboard, mouse, touch screen or voice processor; b) a home profile database storing customer information and a home profile of all home related information; c) a service provider database storing service provider information; d) a service request match computer processor in communication with the home profile database, the service provider database, and a service order processor, the service request match processor programmed;
to receive a service request for a home from a customer through a customer portal interface and obtain a home profile from the home profile database, to compare the service request and home profile to the service provider database and select at least one best fit match of a service provider for the service request, and to communicate service request and service provider information with the service order processor; ande) the service order processor in communication with the home profile database, the service provider database, and the service request processor, the service order processor programmed;
to communicate service request and service provider information with the service match processor, to prepare, change, and close out a work order for the service request, and to communicate work order information with a customer and a service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A computer-implemented home maintenance and service method comprising:
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a) requesting a service request for a home by a customer through a portal interface of a computer-implemented home maintenance and service system, the portal interface configured for data input and data output by keyboard, touch screen and mouse; b) receiving the service request through a match computer processor, the match processor programmed to combine the service request with customer information and a home profile obtained from a home profile database, the home profile database storing customer information and a home profile of all home related information; c) comparing the service request and home profile to a service provider database through a matching program executed by the match processor, the service provider database containing service provider profiles; d) selecting at least one best fit service provider by the matching program; e) creating an initial work order through the matching program in communication with a service order program executed by a service order processor, the service order program generating the initial work order by combining the service request, home profile and a service provider profile received from the matching program; f) sending the initial work order from the matching program to at least one selected service provider, wherein a service provider receives the initial work order through a service provider portal interface or electronic mail or combination thereof; g) receiving an acceptance of the initial work order from an available service provider, the acceptance being sent through a service provider portal to the matching program; h) selecting at least one best fit, available service provider as a final service provider through an analysis of one or more available service providers, the analysis performed by the matching program; i) sending information for the final service provider from the matching program to the service order program; j) creating a final work order through the final service provider information, service request, customer information, and home profile; k) sending the final work order from the service order program to the final service provider through a service provider portal, electronic mail, or combination thereof; k) receiving the final work order by the final service provider; l) completing the final work order by the final service provider; m) submitting a completed final work order by the final service provider through a service provider portal to the service order processor; and n) updating the home profile database through the service order processor with information of the completed work order. - View Dependent Claims (14, 15, 16, 17)
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18. A computer-implemented home maintenance and service method for facilitating computer-implemented, automatic creation of a home service transaction, the method comprising:
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a) receiving a service request for maintenance and service of a home sent from a customer through a customer component of a computer-implemented brokering system; b) creating a work order through computer processor components of the brokering system, the brokering system components matching the service request to at least one best fit service provider; and c) providing the work order from the computer-implemented brokering system to the best fit service provider through a service provider component of the computer-implemented brokering system. - View Dependent Claims (19, 20)
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Specification