Feed Creation For Use With Sales Force Automation And Collaboration Solutions

• US 20140172515A1
• Filed: 12/16/2012
• Published: 06/19/2014
• Est. Priority Date: 12/16/2012
• Status: Abandoned Application

• Current Assignee: SAP SE
• Original Assignee: SAP SE
• Inventors: Schmidt, Sandra, Cirpus, Vytas, Sorge, Katharina, Schneider, Thomas, Freitag, Frank, Schroeder, Steffen, Sindl, Kathrin, Schindewolf, Dirk
• Application Number:
  US13/716,185
• Publication Number:
  US 20140172515A1
• Time in Patent Office: Days
• US Class Current: 705/7.39
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis

Abstract

Business users of a sales force automation solution can be enabled to receive updates and other relevant and timely information relating to key performance indicators (KPI) and other metrics via a news feed approach. A business user who is not directly registered to receive notifications about status changes in a particular data structure or business process can nonetheless be provided, via a feed bot service, with a feed content item generated upon detection of a status change in one or more data structures underlying one or more business processes of a customer organization using the sales force automation solution. The feed content item can relate to progress toward or achievement of a key performance indicator of the customer organization.

Claims

1. A computer program product comprising a computer-readable storage medium storing one or more programs, the one or more programs comprising instructions that, when executed by at least one programmable processor, cause the at least one programmable processor to perform operations comprising:

detecting a status change relating to at least one instance of at least one data structure underlying at least one business process of a customer organization of a sales force automation solution;

applying one or more feed content generation rules to the detected status change, the one or more feed content generation rules comprising a definition of a key performance indicator relating to a business outcome of the customer organization;

creating a feed content item based on the status change, the feed content item relating to progress toward or achievement of the key performance indicator; and

providing, via a feed bot service, the feed content item to business users registered with the feed bot service, the business users registered with the feed bot service comprising at least one business user who is not directly registered to receive notifications about status changes in the at least one data structure or business process.

2. A computer program product as in claim 1, wherein the business process relates to a sales opportunity of the customer organization.

3. A computer program product as in claim 1, wherein the operations further comprise attaching a custom icon to the content item, the custom icon distinguishing the feed content item as being delivered by the feed bot service.

4. A computer program product as in claim 1, wherein the feed bot service comprises a competitive win feed bot service, the feed content item comprises one or more details regarding an instance in which the customer organization won an opportunity against a competitor, and the one or more feed content generation rules comprises a definition of the competitor.

5. A computer program product as in claim 1, wherein the feed bot service comprises an automatic applause feed bot service, the feed content item comprises one or more details regarding an instance in which an opportunity with a high volume was created for the customer organization, and the one or more feed content generation rules comprises a definition of the high volume.

6. A computer program product as in claim 1, wherein the feed bot service comprises a stalled opportunity feed bot service, the feed content item comprises one or more details regarding an opportunity of the at least one business user that has become stalled or is no longer progressing according to one or more defined metrics, and the one or more feed content generation rules comprises the one or more defined metrics.

7. A system comprising:

at least one programmable processor; and

a machine-readable medium storing instructions that, when executed by the at least one processor, cause the at least one programmable processor to perform operations comprising;

detecting a status change relating to at least one instance of at least one data structure underlying at least one business process of a customer organization of a sales force automation solution;

applying one or more feed content generation rules to the detected status change, the one or more feed content generation rules comprising a definition of a key performance indicator relating to a business outcome of the customer organization;

creating a feed content item based on the status change, the feed content item relating to progress toward or achievement of the key performance indicator; and

providing, via a feed bot service, the feed content item to business users registered with the feed bot service, the business users registered with the feed bot service comprising at least one business user who is not directly registered to receive notifications about status changes in the at least one data structure or business process.

8. A system as in claim 7, wherein the business process relates to a sales opportunity of the customer organization.

9. A system as in claim 7, wherein the operations further comprise attaching a custom icon to the content item, the custom icon distinguishing the feed content item as being delivered by the feed bot service.

10. A system as in claim 7, wherein the feed bot service comprises a competitive win feed bot service, the feed content item comprises one or more details regarding an instance in which the customer organization won an opportunity against a competitor, and the one or more feed content generation rules comprises a definition of the competitor.

11. A system as in claim 7, wherein the feed bot service comprises an automatic applause feed bot service, the feed content item comprises one or more details regarding an instance in which an opportunity with a high volume was created for the customer organization, and the one or more feed content generation rules comprises a definition of the high volume.

12. A system as in claim 7, wherein the feed bot service comprises a stalled opportunity feed bot service, the feed content item comprises one or more details regarding an opportunity of the at least one business user that has become stalled or is no longer progressing according to one or more defined metrics, and the one or more feed content generation rules comprises the one or more defined metrics.

13. A computer-implemented method comprising:

detecting a status change relating to at least one instance of at least one data structure underlying at least one business process of a customer organization of a sales force automation solution;

applying one or more feed content generation rules to the detected status change, the one or more feed content generation rules comprising a definition of a key performance indicator relating to a business outcome of the customer organization;

creating a feed content item based on the status change, the feed content item relating to progress toward or achievement of the key performance indicator; and

providing, via a feed bot service, the feed content item to business users registered with the feed bot service, the business users registered with the feed bot service comprising at least one business user who is not directly registered to receive notifications about status changes in the at least one data structure or business process.

14. A computer-implemented method as in claim 13, wherein the business process relates to a sales opportunity of the customer organization.

15. A computer-implemented method as in claim 13, further comprising attaching a custom icon to the content item, the custom icon distinguishing the feed content item as being delivered by the feed bot service.

16. A computer-implemented method as in claim 13, wherein the feed bot service comprises a competitive win feed bot service, the feed content item comprises one or more details regarding an instance in which the customer organization won an opportunity against a competitor, and the one or more feed content generation rules comprises a definition of the competitor.

17. A computer-implemented method as in claim 13, wherein the feed bot service comprises an automatic applause feed bot service, the feed content item comprises one or more details regarding an instance in which an opportunity with a high volume was created for the customer organization, and the one or more feed content generation rules comprises a definition of the high volume.

18. A computer-implemented method as in claim 13, wherein the feed bot service comprises a stalled opportunity feed bot service, the feed content item comprises one or more details regarding an opportunity of the at least one business user that has become stalled or is no longer progressing according to one or more defined metrics, and the one or more feed content generation rules comprises the one or more defined metrics.

19. A computer-implemented method as in claim 13, wherein at least one of the detecting, the applying, the creating, and the providing is performed by at least one programmable processor.