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PROCESS FOR DELIVERING REDUNDANT, DUPLICATE INTERACTION RECORDINGS

  • US 20140173096A1
  • Filed: 12/19/2012
  • Published: 06/19/2014
  • Est. Priority Date: 12/19/2012
  • Status: Abandoned Application
First Claim
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1. A method for producing multiple recordings of an interaction taking place over a communication network, the method comprising:

  • (a) providing a bridging service in communication with the communication network, the bridging service being configured to act as both a session recording client and a session recording server;

    (b) receiving, in the bridging service, a request from to record the interaction from a device of a user who will participate in the interaction;

    (c) intercepting the interaction in the bridging service; and

    (d) forwarding the interaction from the bridging service to a plurality of session recording servers on the communication network for recording the interaction.

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