Computer Control of Online Social Interactions Based on Conversation Processing

• US 20140177813A1
• Filed: 12/13/2013
• Published: 06/26/2014
• Est. Priority Date: 02/28/2008
• Status: Active Grant

• Current Assignee: Conversation Processing Intelligence Corporation
• Original Assignee: Computer Products for Education Incorporated
• Inventors: Leeds, Richard, Gasper, Elon
• Granted Patent: US 9,521,252 B2
• Time in Patent Office: Days
• US Class Current: 379/67.1
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/65 Recording arrangements for recording a message from the calling party in the exchange H04M3/50
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 1/72448 with means for adapting the functionality of the device according to specific conditions
• CPC Class Codes: H04M 19/04 the ringing-current being generated at the substations
• CPC Class Codes: H04M 19/041 Encoding the ringing signal, i.e. providing distinctive or selective ringing capability
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 2203/308 Personal name recording
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2250/12 including a sensor for measuring a physical value, e.g. temperature or motion telephones including GPS signal receivers H04M2250/10
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42051 where the notification is included in the ringing tone
• CPC Class Codes: H04M 3/42221 : Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42348 : Location-based services which utilize the location information of a target

Abstract

A method for computer control of online social interactions based on conversation processing. A portion of a conversation with a given user is recorded, stored in memory, and processed so as to influence subsequent interactions. These may include audio or other contextualized annunciations of subsequent telephone calls. Other modes addressing conversational processing for social purposes can result in interwoven conversation guided among threads of interest, advertising and incented participation of conversational content and placement. The invention is capable of implementation in telecommunications systems such as cellular, local exchange, and VOIP, and in combination with other forms of internet-based telecommunication, including smart phones and adaptive forums chat rooms.

Claims

1. A system for contextualizing communications notifications and events, without caller intervention, comprising:

a. a communication device having a processor for processing data;

b. a storage device associated with the communication device for storing the processed data;

c. a playback device coupled to the communication device that transmits the processed data; and

d. wherein the processor is adapted to relate one or more communication events for causing the playback device to playback the stored data to a user.

2. The system of claim 1, wherein the processed data comprises data derived from at least one of the following sources:

data pertaining to the communication event, data input from a user, and data retrieved from an outside source.

3. The system of claim 1, wherein the processed data relates to the communication event, and data retrieved from an outside source.

4. The system of claim 1, wherein the processor executes computer software code on to process the data.

5. The system of claim 1, further comprising computer software code for causing the playback based on one or more of sources of the data.

6. The system of claim 1, wherein the playback of the processed data is to the initiating user of the one or more communication events.

7. The system of claim 1, further comprising one or more auxiliary input devices for receiving data coupled to the communication device.

8. The system of claim 7, wherein the auxiliary input devices comprise at least one of the following:

a sound input device, an image input device, a gesture input device, a multipoint touch screen, a location sensor, and a biometric input device.

9. The system of claim 1, where a plurality of the systems interact with each other.

10. The system of claim 1, wherein the playback data includes advertisements.

11. The system of claim 1, wherein the stored data includes data relating to an entity.

12. The system of claim 11, wherein the entity is at least one of the following:

a person, a plurality of people, a legal entity, an organization, a group of entities, and a device.

13. The system of claim 1, wherein the storage device further comprises at least one of the following:

random access memory, a hard disk drive, a solid state drive, a networked device, an Internet Cloud Service, a plurality of storage devices networked together, or a plurality of storage devices.

14. The system of claim 1, wherein the playback is through a randomization, rotation, combination, concatenation, and/or transformation of the stored data, which may be automatic, semiautomatic, or mediated or selected by the actions of a user, users or other group of people.

15. The system of claim 1, wherein the communication events include at least one of the following:

a telephone call or conference, a facsimile transmission, a digital calendar event, an email, an instant message, a short message service text or chat, a social networking group program event, a document, a user input, a video transmission, and a virtual world environment program event.

16. A method of contextualizing communication events, the method including the following steps:

a. receiving one or more communication events on a communication device wherein the communication device includes a processor,

b. associating the communication events with a caller identification by executing computer code on the processor;

c. storing the communication events and the caller identifications in a storage device;

d. searching the storage device for a relation between the caller identification and the stored identifications by executing code on the processor when receiving the communication event, wherein if a relationship exists, further;

i. retrieving data related to the related communication event or events; and

ii. playing back the retrieved data on a playback device.

17. The method of claim 16, wherein the communication event is a telephone call, the identification is caller ID, and the reconveyed data includes a recording of a portion of a previous telephone call with the caller.

18. The method of claim 16, wherein the communication event is a telephone call, the identification is caller ID, and the playback data includes an announcement relating to a product, service or business.

19. A system for entity management comprising:

a. an entity input for inputting an entity, the entity having a unique identification;

b. a communication event input;

c. the communication event input and entity input coupled to a processor;

d. computer code for executing on the processor, wherein the computer code relates a communication event received on the communication event input to the unique identification;

e. a data storage device coupled to the processor, the data storage device for storing the all or portions of the communication event and the entity;

f. computer code on the processor for querying the data storage device for the unique identification related to the communication event, and returning related communication events;

g. wherein the data storage device is coupled to an external data source for obtaining addition data related to the entity;

h. wherein the system contextualizes conveyance of prior communication or external data in notification to the receiving user;

i. wherein the notification is multi-modal and one of the modes is extracted from a prior communication with the caller; and

j. the entity management is performed without caller intervention.

20. An apparatus comprising:

a. a communication device having a processor for processing conversational data;

b. a storage device associated with the communication device for storing the processed conversational data; and

c. computer code on the processor for influencing subsequent operations of the communication device based on the stored processed conversational data.

21. The system of claim 20, where the conversational data is a digitized audio file, and the subsequent operations include delivering it as an annunciation.

22. The system of claim 20, where the processor automates recognition of sounds.