METHOD FOR INTERACTION RECORDING PRODUCT MANAGEMENT, SERVICE DELIVERY AND BILLING

• US 20140179269A1
• Filed: 12/20/2012
• Published: 06/26/2014
• Est. Priority Date: 12/20/2012
• Status: Abandoned Application

• Current Assignee: CTI Group Holdings Inc. (Enghouse Systems Limited)
• Original Assignee: CTI Group Holdings Inc. (Enghouse Systems Limited)
• Inventors: Rao, Siddhartha, Sadler, Derek, Reimann, Jesse, Roberts, Randy, Stage, Russell, Perrin, Leister, Walls, Scott
• Application Number:
  US13/721,891
• Publication Number:
  US 20140179269A1
• Time in Patent Office: Days
• US Class Current: 455/410
• CPC Class Codes: H04L 41/5045 Making service definitions prior to deployment
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Abstract

Recording commercial, legal, and other interactions enable organizations and individuals to meet regulatory compliance, improve customer service, and eliminate fraud. The process of recording those interactions is progressively being performed by software products and delivered as an Internet or WAN hosted service by providers. Recording products are further becoming more functional, by adding additional capabilities onto the base process of recording, such as interaction analysis and reporting. The purpose of the invention is to enable providers to customize, fulfill, and invoice the services and capabilities of such a recording function offered to individuals and organizations of variable size and requirement.

Claims

1. A method for managing information recording for a plurality of subscribers, the method comprising:

(a) storing, at an information recording service delivery provider, an authorization file that includes information representing a level of services available to one of the plurality of subscribers; and

(b) automatically allocating services to be provided by the information recording service delivery provider to said one of the plurality of subscribers in accordance with the level of services.

2. The method of claim 1, wherein step (b) comprises verifying an authenticity of the authorization file.

3. The method of claim 2, wherein the authorization file is encrypted, and wherein the authenticity is verified by decrypting the authorization file.

4. The method of claim 2, wherein step (b) further comprises verifying that a system identifier included in the authorization file matches a system identifier of the information recording service delivery provider.

5. The method of claim 2, wherein the authorization file further includes information representing an authorized metered usage, and wherein step (b) further comprises verifying that the authorized metered usage is not exceeded.

6. The method of claim 5, wherein step (b) comprises allocating the services in excess of the authorized metered usage if the authorization file includes an indication that the services can be allocated in excess of the authorized metered usage.

7. The method of claim 1, wherein step (b) comprises allocating the services in the information recording service delivery provider and in a plurality of subordinate providers.

8. An information recording service delivery provider for managing information recording for a plurality of subscribers, the information recording service delivery provider comprising:

a memory for storing an authorization file that includes information representing a level of services available to one of the plurality of subscribers; and

a processor for automatically allocating services to be provided by the information recording service delivery provider to said one of the plurality of subscribers in accordance with the level of services.

9. The information recording service delivery provider of claim 8, wherein the processor is configured for verifying an authenticity of the authorization file.

10. The information recording service delivery provider of claim 9, wherein the authorization file is encrypted, and wherein the processor is configured such that the authenticity is verified by decrypting the authorization file.

11. The information recording service delivery provider of claim 9, wherein the processor is configured for verifying that a system identifier included in the authorization file matches a system identifier of the information recording service delivery provider.

12. The information recording service delivery provider of claim 9, wherein the authorization file further includes information representing an authorized metered usage, and wherein the processor is configured for verifying that the authorized metered usage is not exceeded.

13. The information recording service delivery provider of claim 12, wherein the processor is configured for allocating the services in excess of the authorized metered usage if the authorization file includes an indication that the services can be allocated in excess of the authorized metered usage.

14. The information recording service delivery provider of claim 8, wherein the processor is configured for allocating the services in the information recording service delivery provider and in a plurality of subordinate providers.