SELF-TRANSACTION AUTOMATIC OPTIMIZATION SERVICE CONTROL SYSTEM

• US 20140188722A1
• Filed: 07/04/2012
• Published: 07/03/2014
• Est. Priority Date: 08/23/2011
• Status: Abandoned Application

• Current Assignee: GRG Banking Equipment Company Limited (City of Guangzhou)
• Original Assignee: GRG Banking Equipment Company Limited (City of Guangzhou)
• Inventors: Wang, Qinghua, Xie, Fei, Chen, Yunpei, Xie, Xingfeng, Tao, Pinde
• Application Number:
  US13/882,991
• Publication Number:
  US 20140188722A1
• Time in Patent Office: Days
• US Class Current: 705/42
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 20/3223 Realising banking transactions through M-devices
• CPC Class Codes: G07C 11/00 Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
• CPC Class Codes: G07F 9/001 Interfacing with vending machines using mobile or wearable devices
• CPC Class Codes: G07F 9/02 Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus alarms or warning devices indicating the interruption of flow to be metered G07F15/10

Abstract

A self-service transaction automatic optimization service control system is provided, which includes a time-slicing service mode generating module, a service interrupting signal generating module and a self-service terminal control module. Wherein, the time-slicing service mode generating module is configured to detect the current user queue of the self-service terminal and identify whether the user queue is in a long queue state, convert the self-service terminal from a general service mode to a time-slicing service mode if the user queue is in a long queue state, otherwise maintain the self-service terminal maintain in the general service mode, wherein the time-slicing service mode provides business service of specific time or specific number of times to the user currently in operation of the self-service terminal.

Claims

1. A self-service transaction automatic optimization service control system, comprising:

a time-slicing service mode generating module, configured to detect a current user queue of a self-service terminal, identify whether the user queue is in a long queue state, convert the self-service terminal from a general service mode to a time-slicing service mode if the user queue is in a long queue state, otherwise maintain the self-service terminal in the general service mode;

wherein the time-slicing service mode provides business service of specific time or/and specific number of times to a user currently in operation of the self-service terminal;

a service interrupting signal generating module, configured to detect whether the specific time or the specific number of times set in the time-slicing service mode is reached, and send a service interrupting signal if it is reached; and

a self-service terminal control module, configured to detect and receive the service interrupting signal, and control, according to the service interrupting signal, the self-service terminal to eject the bank card of the user currently in operation so as to end the transaction.

2. The self-service transaction automatic optimization service control system according to claim 1, wherein the time-slicing service mode generating module comprises:

a queue image collecting unit, configured to periodically collect, from a camera video, a frame of image about the current user queue of the self-service terminal;

a queue image pre-processing unit, configured to perform definition filtering processing to the collected image;

a queue image detecting and extracting unit, configured to perform feature extraction to a feature region of the image obtained after the definition filtering processing, for extracting a user queue image;

a queue image identifying and judging unit, configured to identify the extracted user queue image, estimate length of the queue in the user queue image, and judge that the queue is in a long queue state when the length of the queue is greater than or equal to 3; and

a time-slicing service mode switch-in unit, configured to convert the self-service terminal from the general service mode to the time-slicing service mode if the queue image identifying and judging unit judges that the queue is in the long queue state, otherwise maintain the self-service terminal in the general service mode.

3. The self-service transaction automatic optimization service control system according to claim 1, wherein the service interrupting signal generating module comprises:

a service clock start-up unit, configured to, when entering the time-slicing service mode, start up a time-slicing service clock to start counting the service time;

a storing unit, configured to store the value set for the specific time of service;

a clock detecting unit, configured to detect the service time in the service clock start-up unit every time when execution of a business is completed in the self-service terminal; and

a service clock reaching signal generating unit, configured to send the service interrupting signal to control the self-service terminal to eject the bank card of the user currently in operation so as to end the transaction when the clock detecting unit detects that the service time is greater than or equal to the value of the specific time.

4. The self-service transaction automatic optimization service control system according to claim 3, wherein the service interrupting signal generating module further comprises:

a face change signal detecting unit, configured to, before reaching the specific time, send a re-timing signal to the service clock start-up unit periodically, or at the time when card insertion to the self-service terminal is detected and the user currently in operation of the self-service terminal is detected and identified to be different from the user in operation detected last time; and

configured to, after the transaction ends, send a re-timing signal to the service clock start-up unit when card insertion to the self-service terminal is detected and the user currently in operation of the self-service terminal is detected and identified to be different from the user in operation detected last time, otherwise send a refusing signal to the self-service terminal to refuse accepting the bank card of the user currently in operation.

5. The self-service transaction automatic optimization service control system according to claim 1, wherein the service interrupting signal generating module comprises:

a business number of times counting start-up unit, configured to, when entering the time-slicing service mode, start up the time-slicing service number of times counting to start counting the number of times of businesses;

a storing unit, configured to store the value set for the specific number of times of businesses service;

a business number of times detecting unit, configured to detect the number of times of businesses in the business number of times counting start-up unit every time when execution of a business is completed in the self-service terminal; and

a business number reaching signal generating unit, configured to send the service interrupting signal to control the self-service terminal to eject the bank card of the user currently in operation so as to end the transaction when the business number of times detecting unit detects that the number of times of businesses is equal to the specific number of times.

6. The self-service transaction automatic optimization service control system according to claim 5, wherein the service interrupting signal generating module further comprises:

a face change signal detecting unit, configured to, before reaching the specific number of times, send a re-counting signal to the business number of times counting start-up unit periodically, or at the time when card insertion to the self-service terminal is detected and the user currently in operation of the self-service terminal is detected and identified to be different from the user in operation detected last time; and

configured to, after the transaction ends, send a re-counting signal to the business number of times counting start-up unit when card insertion to the self-service terminal is detected and the user currently in operation of the self-service terminal is detected and identified to be different from the user in operation detected last time, otherwise send a refusing signal to the self-service terminal to refuse accepting the bank card of the user currently in operation.

7. The self-service transaction automatic optimization service control system according to claim 1, wherein the service interrupting signal generating module comprises:

a service clock start-up unit, configured to, when entering the time-slicing service mode, start up a time-slicing service clock to start counting the service time;

a business number of times counting start-up unit, configured to, when entering the time-slicing service mode, start up the time-slicing service number of times counting to start counting the number of times of businesses;

a storing unit, configured to store the values set for the specific time and the specific number of times of business services;

a clock and business number of times detecting unit, configured to detect the service time in the service clock start-up unit and the number of times of businesses in the business number of times counting start-up unit every time when execution of a business is completed in the self-service terminal; and

a clock or business number of times reaching signal generating unit, configured to send the service interrupting signal to control the self-service terminal to eject the bank card of the user currently in operation so as to end the transaction when the clock and business number of times detecting unit detects that the number of times of businesses is equal to the specific number of times or that the service time is greater than or equal to the specific time.

8. The self-service transaction automatic optimization service control system according to claim 7, wherein the service interrupting signal generating module further comprises:

a face change signal detecting unit, configured to, before reaching the specific time and the specific number of times, send respectively a re-timing signal and a re-counting signal to the service clock start-up unit and the business number of times counting start-up unit periodically, or at the time when card insertion to the self-service terminal is detected and the user currently in operation of the self-service terminal is detected and identified to be different from the user in operation detected last time; and

configured to, after the transaction ends, send respectively a re-timing signal and a re-counting signal to the service clock start-up unit and the business number of times counting start-up unit when card insertion to the self-service terminal is detected and the user currently in operation of the self-service terminal is detected and identified to be different from the user in operation detected last time, otherwise send a refusing signal to the self-service terminal to refuse accepting the bank card of the user currently in operation.

9. The self-service transaction automatic optimization service control system according to claim 4, wherein the face change signal detecting unit comprises:

an user in operation image collecting unit, configured to collect, from a camera video, an image about the user currently in operation of the self-service terminal periodically or when a card is insertion to the self-service terminal is detected;

an image pre-processing unit, configured to perform definition filtering processing on the collected image;

a face image detecting and extracting unit, configured to perform feature extraction to a feature region of the image obtained after the definition filtering processing, for extracting a face image;

a face image storing unit, configured to store the face image as a reference for comparison with an currently extracted face image;

a face image comparison unit, configured to compare the currently extracted face image of the user in operation with the face image stored the last time so as to judge whether they are the same person; and

a face change signal generating unit, configured to generate a face change signal and send the face change signal to a related unit when the face image comparison unit judges that the two users are not the same person.

10. The self-service transaction automatic optimization service control system according to claim 6, wherein the face change signal detecting unit comprises:

an user in operation image collecting unit, configured to collect, from a camera video, an image about the user currently in operation of the self-service terminal periodically or when a card is insertion to the self-service terminal is detected;

an image pre-processing unit, configured to perform definition filtering processing on the collected image;

a face image detecting and extracting unit, configured to perform feature extraction to a feature region of the image obtained after the definition filtering processing, for extracting a face image;

a face image storing unit, configured to store the face image as a reference for comparison with an currently extracted face image;

a face image comparison unit, configured to compare the currently extracted face image of the user in operation with the face image stored the last time so as to judge whether they are the same person; and

a face change signal generating unit, configured to generate a face change signal and send the face change signal to a related unit when the face image comparison unit judges that the two users are not the same person.

11. The self-service transaction automatic optimization service control system according to claim 8, wherein the face change signal detecting unit comprises:

an user in operation image collecting unit, configured to collect, from a camera video, an image about the user currently in operation of the self-service terminal periodically or when a card is insertion to the self-service terminal is detected;

an image pre-processing unit, configured to perform definition filtering processing on the collected image;

a face image detecting and extracting unit, configured to perform feature extraction to a feature region of the image obtained after the definition filtering processing, for extracting a face image;

a face image storing unit, configured to store the face image as a reference for comparison with an currently extracted face image;

a face image comparison unit, configured to compare the currently extracted face image of the user in operation with the face image stored the last time so as to judge whether they are the same person; and

a face change signal generating unit, configured to generate a face change signal and send the face change signal to a related unit when the face image comparison unit judges that the two users are not the same person.