METHODS, SYSTEMS, AND DEVICES FOR PROVIDING VEHICLE LIFECYCLE MESSAGES TO A MOBILE COMPUTING DEVICE

• US 20140188998A1
• Filed: 01/02/2013
• Published: 07/03/2014
• Est. Priority Date: 01/02/2013
• Status: Abandoned Application

• Current Assignee: DMEautomotive LLC (Solera Holdings Incorporated)
• Original Assignee: DMEautomotive LLC (Solera Holdings Incorporated)
• Inventors: Leonard, Tom, Bagdadi, Aasif
• Application Number:
  US13/733,013
• Publication Number:
  US 20140188998A1
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail

Abstract

Methods, systems, and devices for providing vehicle lifecycle messages are disclosed herein. A system for providing vehicle lifecycle messages includes an identification module, a linking module, and a lifecycle messaging module. The identification module receives vehicle identification information from a mobile computing device. The vehicle identification information uniquely identifies a vehicle. The linking module links the mobile computing device to a vehicle service account based on the vehicle identification information. The lifecycle messaging module provides lifecycle messages to the mobile computing device. The lifecycle messages based on a lifecycle stage of the vehicle.

Claims

1. A method for providing vehicle lifecycle messages, the method comprising:

receiving vehicle identification information from a mobile computing device, the vehicle identification information uniquely identifying a vehicle;

linking the mobile computing device to a vehicle service account based on the vehicle identification information; and

providing a lifecycle message to the mobile computing device, the lifecycle message based on one or more lifecycle details of the vehicle.

2. The method of claim 1, further comprising determining the lifecycle message to be provided to the mobile computing device.

3. The method of claim 2, wherein determining comprises determining the lifecycle message based on information in the service account.

4. The method of claim 2, wherein determining comprises determining the lifecycle message based on information gathered by the mobile computing device.

5. The method of claim 2, further comprising formatting the lifecycle message for the mobile computing device.

6. The method of claim 1, wherein the service account comprises a service station account.

7. The method of claim 1, wherein the service account comprises a dealership account.

8. The method of claim 1, wherein linking the mobile computing device to the vehicle service account comprises linking the mobile computing device to an existing service account.

9. The method of claim 8, wherein the existing service account comprises information regarding past services performed on the vehicle.

10. The method of claim 1, further comprising creating the vehicle service account in response to receiving the vehicle identification information.

11. The method of claim 1, wherein the vehicle identification information comprises a vehicle identification number (VIN).

12. The method of claim 1, wherein the vehicle identification information comprises information linked to an owner'"'"'s name.

13. The method of claim 1, wherein the one or more lifecycle details comprise a service history of the vehicle.

14. The method of claim 1, wherein the one or more lifecycle details comprise an age of the vehicle.

15. The method of claim 1, wherein the one or more lifecycle details comprise a purchase date of the vehicle.

16. The method of claim 1, wherein the one or more lifecycle details comprise miles driven by the vehicle.

17. The method of claim 1, wherein the one or more lifecycle details comprises services purchased for the vehicle.

18. The method of claim 1, wherein the one or more lifecycle details comprise items purchased for the vehicle.

19. A lifecycle messaging management system, the system comprising:

an identification module for receiving vehicle identification information from a mobile computing device, the vehicle identification information uniquely identifying a vehicle;

a linking module for linking the mobile computing device to a vehicle service account based on the vehicle identification information; and

a lifecycle messaging module for providing lifecycle messages to the mobile computing device, the lifecycle messages based on a lifecycle stage of the vehicle.

20. The system of claim 19, wherein the lifecycle messages are further based on a current location of the mobile computing device.

21. The system of claim 19, wherein the lifecycle messages are further based on a purchase history of an owner.

22. The system of claim 19, wherein the lifecycle messages are further based on predicted likely purchases for the vehicle.

23. The system of claim 19, wherein the lifecycle messages are based on whether the vehicle has been serviced at another location.

24. The system of claim 19, wherein the lifecycle messages comprise information regarding a sales promotion.

25. The system of claim 24, wherein the sales promotions comprises second chance offers.

26. The system of claim 24, wherein the sales promotions comprises promotions for vehicle upgrades.

27. The system of claim 24, wherein the sales promotions comprises promotions for service upgrades.

28. The system of claim 19, wherein the lifecycle message reflects services purchased.

29. The system of claim 28, wherein the lifecycle messages comprise vehicle service reminders, and wherein the vehicle service reminders indicate that a vehicle service has already been paid for.

30. A mobile computing device comprising:

a vehicle identification module for obtaining vehicle identification information uniquely identifying a vehicle and providing the vehicle identification information to a service provider; and

a messaging module for receiving a lifecycle message corresponding to the vehicle from the service provider and providing a notification to the user that the lifecycle message was received, the lifecycle message based on one or more lifecycle details of the vehicle.

31. The mobile computing device of claim 30, further comprising a mobile application installed on the mobile computing device, the mobile application comprising the vehicle identification module and the messaging module.

32. The mobile computing device of claim 31 wherein the messaging module is configured to receive the lifecycle message as a push message from the service provider.

33. The mobile computing device of claim 31, wherein the messaging module is configured to receive the lifecycle message as a pull message from the service provider.

34. The mobile computing device of claim 30, wherein the messaging module providing the notification to the user comprises providing a real time notification that the lifecycle message was received.

35. The mobile computing device of claim 30, further comprising a venue module for linking the mobile computing device to a vehicle service venue.

36. The mobile computing device of claim 35, wherein the vehicle service venue comprises a service station and wherein the venue module links the mobile computing device to the service station.

37. The mobile computing device of claim 35, wherein the vehicle service venue comprises a vehicle dealership and wherein the venue module links the mobile computing device to the vehicle dealership.

38. The mobile computing device of claim 35, wherein the venue module links the mobile computing device to the vehicle service venue based on a web address used to initiate a mobile application download.

39. The mobile computing device of claim 35, wherein the venue module further modifies a branding of a mobile application running on the mobile computing device, the branding corresponding to the vehicle service venue.

40. The mobile computing device of claim 30, further comprising a preferences module for receiving input from the user indicating communication preferences.

41. The mobile computing device of claim 40, wherein the communication preferences comprise topic preferences for receiving lifecycle messages based on a topic of the lifecycle messages.

42. The mobile computing device of claim 40, wherein the communication preferences comprise frequency preferences for frequency for how frequent lifecycle messages are received.

43. The mobile computing device of claim 40, wherein the communication preferences comprise service interval preferences for receiving lifecycle messages indicating timing for performing service on the vehicle.

44. The mobile computing device of claim 40, wherein the preferences module provides the communication preferences to the service provider.

45. The mobile computing device of claim 30, wherein the mobile computing device comprises a camera and wherein the vehicle identification module obtains vehicle identification information by capturing a vehicle identification number (VIN) of the vehicle using the camera.

46. The mobile computing device of claim 30, further comprising a vehicle status module for receiving status information of the vehicle.

47. The mobile computing device of claim 46, wherein receiving status information of the vehicle comprises receiving information from a user regarding a service history of the vehicle.

48. The mobile computing device of claim 46, wherein receiving status information of the vehicle comprises receiving a mileage of the vehicle.

49. The mobile computing device of claim 46, wherein the vehicle status module further provides the received status information to the service provider.

50. The mobile computing device of claim 46, wherein the vehicle status module further provides an interface on the mobile computing device allowing a user to enter the status information.

51. The mobile computing device of claim 30, further comprising a confirmation module for confirming to the service provider that the lifecycle message was viewed.