Message Processing Method, Terminal and System

• US 20140189027A1
• Filed: 12/31/2013
• Published: 07/03/2014
• Est. Priority Date: 12/31/2012
• Status: Active Grant

• Current Assignee: Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
• Original Assignee: Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
• Inventors: Zhang, Baofeng, Zhang, Yibo
• Granted Patent: US 8,930,481 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication

Abstract

A message processing method, terminal and system. The method includes: obtaining a user'"'"'s historical message interaction information and first context data associated with the user'"'"'s historical message interaction information, where the user'"'"'s historical message interaction information includes historical message interaction content and historical message replying status; determining the user'"'"'s message interaction preferences according to the user'"'"'s historical message interaction information and the first context data, where the message interaction preferences include a message reply policy and/or a message writing style; receiving a current message sent to the user, and obtaining second context data associated with the current message; and replying to the current message according to the message interaction preferences, the current message, and the second context data. With the present invention, the user'"'"'s message interaction preferences are determined, and the current message can be replied automatically, thereby enhancing user experience.

Claims

1. A message processing method, comprising:

obtaining a user'"'"'s historical message interaction information and a first context data associated with the user'"'"'s historical message interaction information, wherein the user'"'"'s historical message interaction information comprises a historical message interaction content and a historical message replying status, and wherein the first context data is used to represent user information or environment information when the user'"'"'s historical message interaction information occurs;

determining the user'"'"'s message interaction preferences according to the user'"'"'s historical message interaction information and the first context data, wherein the message interaction preferences comprise a message reply policy and/or a message writing style;

receiving a current message sent to the user;

obtaining second context data associated with the current message, wherein the second context data is used to represent user information or environment information when the user'"'"'s current message occurs; and

replying to the current message according to the message interaction preferences, the current message, and the second context data.

2. The method according to claim 1, further comprising performing preprocessing for the user'"'"'s historical message interaction content, wherein determining the user'"'"'s message interaction preferences comprises determining the user'"'"'s message interaction preferences according to the user'"'"'s preprocessed historical message interaction content and the first context data.

3. The method according to claim 1, wherein determining the user'"'"'s message interaction preferences comprises determining the message writing style that includes the user'"'"'s emoticon preferences according to emoticons in the user'"'"'s historical message interaction content and the first context data.

4. The method according to claim 1, further comprising, obtaining, from a server or a user database, historical message interaction information of at least one other user than the user, and third context data associated with the at least one other user'"'"'s historical message interaction information, wherein the third context data is used to represent the at least one other user'"'"'s user information or environment information when the at least one other user'"'"'s historical message interaction information occurs, and wherein determining the user'"'"'s message interaction preferences comprises determining the user'"'"'s message interaction preferences according to the user'"'"'s historical message interaction information, the first context data, the at least one other user'"'"'s historical message interaction information, and the third context data.

5. The method according to claim 1, wherein determining the user'"'"'s message interaction preferences comprises determining the user'"'"'s message interaction preferences in a statistic-based learning manner.

6. The method according to claim 1, wherein replying to the current message according to the message interaction preferences, the current message, and the second context data comprises:

determining, according to the message interaction preferences, a mapping rule between the user'"'"'s historical message interaction status, historical message reception content included in the user'"'"'s historical message interaction content, and the first context data;

using, according to the mapping rule, the current message and the second context data as an input of the mapping rule;

determining a message reply policy of the current message; and

replying to the current message according to the message reply policy of the current message.

7. The method according to claim 6, wherein replying to the current message according to the message reply policy of the current message comprises:

generating reply content when the message reply policy of the current message indicates replying to the current message; and

replying to the current message according to the message reply policy of the current message.

8. The method according to claim 6, wherein replying to the current message according to the message reply policy of the current message comprises:

generating reply content when the message reply policy of the current message indicates replying to the current message; and

replying to the current message according to the message reply policy and by using the message writing style included in the message interaction preferences.

9. The method according to claim 6, wherein replying to the current message according to the message reply policy of the current message comprises ignoring the current message when the message reply policy of the current message indicates no replying to the current message.

10. A message processing terminal, comprising:

a first obtaining module configured to obtain a user'"'"'s historical message interaction information and a first context data associated with the user'"'"'s historical message interaction information, wherein the user'"'"'s historical message interaction information comprises a historical message interaction content and a historical message replying status, and wherein the first context data is used to represent user information or environment information when the user'"'"'s historical message interaction information occurs;

a determining module configured to determine the user'"'"'s message interaction preferences according to the user'"'"'s historical message interaction information and the first context data that are obtained by the first obtaining module, wherein the message interaction preferences comprise a message reply policy and/or a message writing style;

a second obtaining module configured to;

receive a current message sent to the user; and

obtain second context data associated with the current message, wherein the second context data is used to represent user information or environment information when the user'"'"'s current message occurs; and

a replying module configured to reply to the current message according to the message interaction preferences determined by the determining module and the current message and the second context data that are obtained by the second obtaining module.

11. The terminal according to claim 10, further comprising a preprocessing module configured to perform preprocessing for the user'"'"'s historical message interaction content, wherein the determining module is configured to determine the user'"'"'s message interaction preferences according to the user'"'"'s historical message interaction content preprocessed by the preprocessing module and the first context data.

12. The terminal according to claim 10, wherein the determining module is further configured to determine the message writing style that includes the user'"'"'s emoticon preferences according to emoticons in the user'"'"'s historical message interaction content and the first context data.

13. The terminal according to claim 10, wherein the determining module is configured to determine the user'"'"'s message interaction preferences in a statistic-based learning manner.

14. The terminal according to claim 10, wherein the replying module comprises:

a first determining unit configured to determine, according to the message interaction preferences, a mapping rule between the user'"'"'s historical message interaction status, historical message reception content included in the user'"'"'s historical message interaction content, and the first context data;

a second determining unit configured to;

use, according to the mapping rule determined by the first determining unit, the current message and the second context data as an input of the mapping rule; and

determine a message reply policy of the current message; and

a replying unit configured to reply to the current message according to the message reply policy of the current message, wherein the policy is determined by the second determining unit.

15. The terminal according to claim 14, wherein the replying unit is configured to:

generate reply content when the message reply policy of the current message indicates replying to the current message; and

reply to the current message according to the message reply policy of the current message.

16. The terminal according to claim 14, wherein the replying unit is configured to:

generate reply content when the message reply policy of the current message indicates replying to the current message; and

reply to the current message according to the message reply policy and by using the message writing style included in the message interaction preferences.

17. The terminal according to claim 14, wherein the replying unit is configured to ignore the current message when the message reply policy of the current message indicates no replying to the current message.

18. A message processing system, comprising:

a terminal comprising;

a data collecting module configured to obtain a user'"'"'s historical message interaction information and a first context data associated with the user'"'"'s historical message interaction information, wherein the first context data is used to represent a user information or an environment information when the user'"'"'s historical message interaction information occurs;

a data integrator configured to;

integrate the user'"'"'s historical message interaction information and the first context data that are obtained by the data collecting module to obtain a data format suitable for learning and inputting; and

send the integrated data in the data format to the server;

a server comprising;

a learning module configured to;

receive the data in the data format from the data integrator; and

perform statistic-based learning for the user'"'"'s message interaction preferences according to the data, wherein the message interaction preferences comprise a reply policy and/or a message writing style; and

a user model generator configured to configure a reply policy model and a content generation model for the terminal according to a result of the statistic learning performed by the learning module,

wherein the data collecting module is further configured to;

receive a current message sent to the user; and

obtain second context data associated with the current message, wherein the second context data is used to represent user information or environment information when the user'"'"'s current message occurs, and

wherein the terminal further comprises a replying module configured to reply to the current message according to the reply policy model and the content generation model that are configured by the user model generator and the current message and the second context data that are obtained by the data collecting module.

19. The system according to claim 18, wherein the data integrator is configured to:

preprocess historical message interaction content included in the user'"'"'s historical message interaction information obtained by the data collecting module;

integrate the user'"'"'s preprocessed historical message interaction content to obtain a data format suitable for learning and inputting; and

send the integrated data in the data format to the server.