AUTOMATED COMMUNICATIONS SYSTEM
First Claim
1. An automated communications system comprising:
- an input-processing subsystem that processes messages received from two or more receiving components that each receives messages from a different type of communications medium byforwarding each received message directed to a management-and-configuration interface to a routing-and-message-forwarding component that, in turn, forwards the message to an application server which returns a different, corresponding message, andforwarding each received message, directed to a group, to the routing-and-message-forwarding component that returns a corresponding message for one or more devices for each member of the group, andqueuing the corresponding messages to one or more internal queues; and
a post-processing subsystem thatdequeues messages from the one or more internal message queues,processes each dequeued message from the one or more internal message queues to generate one or more processed messages, including translating a dequeued messaged corresponding to a message received over a first type of communications medium from a first type of device to generate a translated message for transmission through a second type of communications medium to a second type of device, andforwards the processed messages to two or more sending components that each sends processed messages through a different type of communications medium.
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Accused Products
Abstract
Embodiments of the present invention are directed to automated systems for organizing and facilitating information exchange between members of an organization. Automated systems that represent embodiments of the present invention allow for creation and administration of hierarchical groupings of members of the organization to facilitate efficient dissemination of information among members of groups. Embodiments of the present invention provide for automated and intelligent routing of information and communications among many different types of communications media and devices through which members of the organization can distribute and exchange information with one another. Embodiments of the present invention additionally provide for sophisticated logging, tracking, and monitoring of information distribution and management within the organization.
9 Citations
19 Claims
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1. An automated communications system comprising:
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an input-processing subsystem that processes messages received from two or more receiving components that each receives messages from a different type of communications medium by forwarding each received message directed to a management-and-configuration interface to a routing-and-message-forwarding component that, in turn, forwards the message to an application server which returns a different, corresponding message, and forwarding each received message, directed to a group, to the routing-and-message-forwarding component that returns a corresponding message for one or more devices for each member of the group, and queuing the corresponding messages to one or more internal queues; and a post-processing subsystem that dequeues messages from the one or more internal message queues, processes each dequeued message from the one or more internal message queues to generate one or more processed messages, including translating a dequeued messaged corresponding to a message received over a first type of communications medium from a first type of device to generate a translated message for transmission through a second type of communications medium to a second type of device, and forwards the processed messages to two or more sending components that each sends processed messages through a different type of communications medium. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A communications method comprising:
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processing messages received from two or more receiving components that each receives messages from a different type of communications medium by forwarding each received message directed to a management-and-configuration interface to a routing-and-message-forwarding component that, in turn, forwards the message to an application server which returns a different, corresponding message, and forwarding each received message, directed to a group, to the routing-and-message-forwarding component that returns a corresponding message for one or more devices for each member of the group, and queuing the corresponding messages to one or more internal queues; and processing messages queued to the one or more internal queues by dequeing messages from the one or more internal message queues, processing each dequeued message from the one or more internal message queues to generate one or more processed messages, including translating a dequeued messaged corresponding to a message received over a first type of communications medium from a first type of device to generate a translated message for transmission through a second type of communications medium to a second type of device, and forwarding the processed messages to two or more sending components that each sends processed messages through a different type of communications medium. - View Dependent Claims (19)
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Specification