SYSTEMS AND METHODS FOR REMOTE MONITORING IN A COMPUTER NETWORK
4 Assignments
0 Petitions
Accused Products
Abstract
Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.
6 Citations
21 Claims
-
1. (canceled)
-
2. A method of error reporting in a computer network, the method comprising:
-
monitoring with one or more first devices, one or more data migration operations that migrates data within a storage system, wherein the one or more first devices have access privileges to migrated data; detecting with the one or more first devices, an error associated with a failed performance of the one or more data migration operations; receiving, with one or more second devices that do not possess access privileges to the migrated data, diagnostic information, wherein the diagnostic information comprises information about the failed performance of the one or more data migration operations; consulting, with the one or more second devices, an index to determine error response instructions based at least in part on the diagnostic information; and providing, with the one or more second devices, the error response instructions to the one or more first devices. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. An automated data migration system, the system comprising:
-
one or more first devices that monitor one or more data migration operations that migrates data within a storage system; wherein the one or more first devices detect an error associated with a failed performance of the one or more data migration operations; one or more second devices that do not possess access privileges to the migrated data, wherein the one or more second devices receive diagnostic information from the one or more first devices, wherein the diagnostic information comprises information about the failed performance of the one or more data migration operations; wherein the one or more second devices are in communication with an index that comprises error response instructions associated with the diagnostic information; and wherein the one or more second devices provide the error response instructions to the one or more first devices. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21)
-
Specification