MANAGEMENT OF RESOURCES FOR TASKS WITH VIRTUAL COMPOSITE SERVICE AGENTS

• US 20140195946A1
• Filed: 08/19/2013
• Published: 07/10/2014
• Est. Priority Date: 01/09/2013
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Herger, Lorraine M., Keller, Neal M., McCarthy, Matthew A., Pickover, Clifford A.
• Application Number:
  US13/969,622
• Publication Number:
  US 20140195946A1
• Time in Patent Office: Days
• US Class Current: 715/769
• CPC Class Codes: G06F 16/904 Browsing; Visualisation therefor for navigating the web G06F16/954; browsing optimisation for the web G06F16/957
• CPC Class Codes: G06F 3/0486 Drag-and-drop
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A system, method and computer product for managing resources for tasks. An example system includes a rules database storing requirements and restrictions associated with a task. A graphical user interface contains resource icons of resources that can, at least partially, fulfill the requirements of the task and a virtual service agent (VSA) icon of a VSA associated with the task. When a resource icon is attempted to be dragged and dropped onto the VSA icon, the graphical user interface permits or prohibits the dragging and dropping responsive to a rules-checking module that checks violations of the restrictions. Furthermore, an agent-checking module ensures that at least one resource includes a software agent configured to answer natural language questions. The software agent queries data repositories and applies language processing, information retrieval, and machine learning to arrive at a conclusion.

Claims

1. A method for managing resources for tasks, the method compromising:

storing requirements and restrictions associated with a task in a rules database; and

displaying a graphical user interface including resource icons of resources that can, at least partially, fulfill the requirements of the task, and a virtual service agent (VSA) icon of a VSA associated with the task such that when a resource icon is attempted to be dragged and dropped onto the VSA icon, the graphical user interface permits and prohibits the dragging and dropping responsive to a rules-checking module that checks violations of the restrictions and a checking module that ensures that at least one resource includes a software agent configured to answer natural language questions by querying data repositories, and applying language processing, information retrieval and machine learning to determine answers to the natural language questions.

2. The method of claim 1, further comprising:

specifying, in the rules database, social-network connectivity characteristics that must be fulfilled by one or more resources of the VSA; and

associating the social network connectivity characteristics with the task.

3. The method of claim 2, wherein the social-network connectivity characteristics include at least one of:

a degree centrality parameter specifying a minimum number of direct relationships of the VSA;

a betweenness centrality parameter specifying the VSA'"'"'s minimum position within a network in terms of its ability to make connections to other entities in a network;

a closeness parameter specifying how quickly the VSA can access more entities in the network;

an Eigenvalue parameter specifying how close the VSA is to other highly close entities within the network;

an authority parameter specifying the minimum number of network nodes that point to the VSA; and

a hub parameter specifying the minimum number of authorities the VSA must point to.

4. The method of claim 1, further comprising changing an appearance of the VSA icon to indicate a remaining amount of unfulfilled requirements associated with the task by the graphical user interface.

5. The method of claim 1, wherein the graphical user interface is configured to, in response to the resource icon being dragged and dropped onto the VSA icon, search for additional resources that can, at least partially, fulfill any unfulfilled requirements associated with the task without violating the restrictions associated with the task.

6. The method of claim 5, further comprising changing an appearance of the additional resource icons that can, at least partially, fulfill any unfulfilled requirements associated with the task without violating the restrictions associated with the task by configuring the graphical user interface.

7. The method of claim 6, further comprising moving the additional resource icons that can, at least partially, fulfill any unfulfilled requirements associated with the task without violating the restrictions associated with the task closer to the VSA icon by configuring the graphical user interface.

8. The method of claim 1, further comprising:

checking laws and regulations that may apply to members of the VSA in different states and countries using a legal-checking component (LCC);

calculating a risk factor associated with the members of the VSA in fulfilling the requirements of the task using a risk-management component (RMC);

distributing work among the members of the VSA using a workload-distribution component (WDC);

estimating social-network characteristics of the members of the VSA using a social-networking component (SNC); and

adjusting the members of the VSA based on signals from at least one of the workload-distribution component (WDC), the legal-checking component (LCC), the risk-management component (RMC) and the social-networking component (SNC) using a VSA formation component (VFC).

9. The method of claim 1, wherein the graphical user interface includes graphical widgets to adjust the requirements and restrictions associated with the task and, in response to adjustments to the requirements and restrictions associated with the task, the graphical user interface changes an appearance of the VSA icon to indicate a remaining amount of unfulfilled requirements associated with the task.