CHECK-IN TO A HOTEL ROOM ONLINE

• US 20140207499A1
• Filed: 01/24/2014
• Published: 07/24/2014
• Est. Priority Date: 01/24/2013
• Status: Abandoned Application

• Current Assignee: Room 77, Inc. (Lexyl Travel Technologies LLC)
• Original Assignee: Room 77, Inc. (Lexyl Travel Technologies LLC)
• Inventors: Fliess, Kevin, Gerstner, Brad, Yang, Calvin, Wong, Roger, Maggio, Anthony H., McManus, Brian, Patterson, Andrew
• Application Number:
  US14/164,034
• Publication Number:
  US 20140207499A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

Techniques for allowing prospective hotel guests to check-in online are provided. An online check-in service sends, to a computing device of a prospective guest, an electronic notification that indicates that the prospective user can check-in online instead of having to wait in line at the hotel. A series of pages are presented to the prospective guest, such as a page to allow the prospective guest to specify room preferences and other requests, a page to allow the prospective guest to accept an upgrade offer, a page to confirm payment, and/or a page that shows a room assignment. In this way, a guest does not have to wait in a hotel lobby to be assigned a room. Also, a hotel may be notified when a confirmed guest is approaching the hotel to allow hotel staff to make any arrangements necessary to expedite the process of getting the guest to his/her room.

Claims

1. A method comprising:

receiving, from a first entity associated with a first hotel, first reservation data about one or more first guests that have made reservations with the first hotel;

determining, based on one or more criteria and the first reservation data, to notify a first guest, of the one or more first guests, of a check-in opportunity to the first hotel;

causing, to be displayed on a first display screen of a first computing device of the first guest, first individual reservation data that includes first information about a first reservation that is reflected in the reservation data;

receiving, from the first computing device of the first guest, first input that indicates that the first user confirms the first reservation;

wherein the method is performed by one or more computing devices.

2. The method of claim 1, further comprising:

receiving, from a second entity associated with a second hotel that is different than the first hotel, second reservation data about one or more second guests that have made reservations with the second hotel;

determining, based on one or more second criteria and the second reservation data, to notify a second guest, of the one or more second guests, of a second check-in opportunity to the second hotel;

causing, to be displayed on a second display screen of a second computing device of the second guest, second individual reservation data that includes second information about the second reservation;

receiving, from the second computing device of the second guest, second input that indicates that the second user confirms the second reservation.

3. The method of claim 1, further comprising:

causing, to be displayed on the first computing device of the first guest, update data that indicates information about an upgrade offer and a cost of the upgrade offer if the first guest selects the upgrade offer,

wherein the information about the possible upgrade includes one or more attributes of a second type of room that is different than a first type of room that the first guest initially reserved, wherein the one or more attributes of the second type of room distinguish the second type of room from the first type of room.

4. The method of claim 3, further comprising:

after causing the update data to be displayed, receiving, from the first computing device of the first guest, second input that indicates that the first guest selected the upgrade offer.

5. The method of claim 1, further comprising:

receiving, from the first computing device, time data that indicates an estimated time or period of time when the first guest might arrive at the first hotel.

6. The method of claim 1, further comprising:

causing, to be sent to the first guest, a message that notifies the first guest that the first hotel has assigned a particular room to the first guest.

7. The method of claim 1, wherein:

generating a scannable code that is associated with the first reservation data and that is to be presented to a clerk of the first hotel upon arrival of the first guest at the first hotel;

causing the scannable code to be sent to a second computing device of the first guest.

8. The method of claim 1, further comprising:

receiving, from the first computing device of the first guest, preference data that indicates one or more preferences of the first guest,

wherein the one or more preferences include one or more of a room type, a type of view, a noise level, a distance from an elevator, a distance from a vending machine, a floor level, a number of beds, a number of blankets, or a number of towels.

9. The method of claim 1, wherein the first reservation data includes two or more of a reservation number, a type of room that the first guest reserved, a date range for which the first guest reserved a room at the first hotel, payment information that is associated with the first guest, a price per night of a room at the first hotel, a total price for the date range, one or more attributes of the type of room, square footage of a particular hotel room, one or more photos of the particular hotel room, a view from a window of the particular hotel room, or a graphical confirm button.

10. The method of claim 1, further comprising:

causing, to be displayed on the first display screen of the first computing device, authorization data that indicates that if the first guest provides particular input that confirms the first reservation at the first hotel, then a financial account associated with the first guest will be charged;

after causing the authorization data to be displayed, receiving the particular input from the first computing device of the first guest.

11. The method of claim 1, wherein the one or more criteria includes the current date being the date on which the first guest is allowed to check-in at the first hotel.

12. The method of claim 1, further comprising:

causing, to be displayed on the first display screen of the first computing device of the first guest, hotel room data that allows the first guest to select a particular hotel room from among a plurality of hotel rooms of the hotel;

after receiving second input that indicates a selection of the particular hotel room, causing, to be displayed on the first display screen of the first computing device of the first user, room confirmation data that indicates that the first guest has selected the particular hotel room.

13. The method of claim 12, wherein the hotel room data includes data that indicates one or more of the plurality of hotel rooms as being unavailable.

14. The method of claim 12, wherein the hotel room data allows the first guest to select a floor from among a plurality of floors of the hotel.

15. The method of claim 14, further comprising:

receiving third input that indicates user selection of a particular floor of the plurality of floors;

in response to receiving the third input, causing, to be displayed on the first display screen of the first computing device, second hotel room data that indicates information about a second plurality of hotel rooms that reside on the particular floor of the hotel.

22. One or more storage media carrying instructions which, when executed by one or more processors, further cause performance of the method recited in any one of claim 1.

16. A method comprising:

receiving, from a computing device of a first guest, location data that indicates a first location of the computing device;

determining a second location of a hotel with which the first guest has made a reservation;

performing a comparison of the first location and the second location;

based on the comparison, causing, to be sent to a hotel computing device of the hotel, alert data that includes (a) distance data that indicates that the first guest is within a first distance of the hotel or (b) time data that indicates an estimate of when the first guest is to arrive at the hotel;

wherein the method is performed by one or more computing devices.

17. The method of claim 16, further comprising:

sending, to a second hotel computing device of the hotel, guest data that includes information about the first guest, wherein the information is one or more of a digital image of the first guest, demographic information of the first guest, or a hotel review that is attributed to the first guest, or a link to the digital image, the demographic information, or the hotel review.

18. The method of claim 16, further comprising:

storing geo-fence data that indicates a plurality of distances that includes the first distance and a second distance that is different than the first distance;

after causing the alert data to be sent to the hotel computing device;

receiving, from the computing device of the first guest, second location data that indicates a third location of the computing device;

performing a second comparison of the third location and the second location;

based on the second comparison, causing, to be sent to the hotel computing device of the hotel, second alert data that includes (a) second distance data that indicates that the first guest is within a second distance of the hotel or (b) second time data that indicates a second estimate of when the first guest is to arrive at the hotel.

19. The method of claim 16, wherein the hotel is a first hotel, the method further comprising:

receiving, from a second computing device of a second guest that is different than the first guest, second location data that indicates a third location of the second computing device;

determining a fourth location of a second hotel with which the second guest has made a second reservation, wherein the second hotel is owned by a different entity than the entity that owns the first hotel;

performing a second comparison of the third location and the fourth location;

based on the second comparison, causing, to be sent to a second hotel computing device of the second hotel, second alert data that includes (a) second distance data that indicates that the second guest is within a second distance of the second hotel or (b) second time data that indicates a second estimate of when the second guest is to arrive at the second hotel.

20. The method of claim 16, further comprising:

for each property of multiple properties;

storing guest data that indicates one or more guests that have reserved a room located at said each property;

arrival data that indicates an estimated time of when each of the one or more guests is to arrive at said each property;

upgrade data that indicates whether each guest of the one or more guests has accepted an upgrade offer.

21. The method of claim 18, wherein one of the multiple properties is owned by a first entity while another of the multiple properties is owned by a second entity that is different than the first entity.

23. One or more storage media carrying instructions which, when executed by one or more processors, further cause performance of the method recited in any one of claim 16.