Methods and systems for utilizing repair orders in determining diagnostic repairs
First Claim
1. A method comprising:
- receiving, at a processor, a selection of a first repair order (RO) stored in an RO database;
displaying, using a display device, a real-fix creation-interface controlled by the processor;
generating, using the processor, at least a portion of a first real-fix tip associated with the first RO, wherein the at least a portion of the first real-fix tip is based on information entered via the real-fix creation-interface; and
transmitting, using a communications interface, the at least a portion of the first real-fix tip to the RO database.
1 Assignment
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Accused Products
Abstract
A method and system for publishing a real-fix tip associated with one or more repairs orders. A fix-generator data processing machine (DPM) can retrieve a repair order (RO) from an RO database configured to store published or unpublished RO. The fix-generator DPM can select standard text phrases to identify a complaint, a cause, and a correction to generate a real-fix tip. A coordinator DPM can review the real-fix tip prior to publication of the real-fix tip. The coordinator DPM can return the real-fix tip for revising at the fix-generator DPM and can display the revised real-fix tip for further review of the real-fix tip. Published real-fix tips, alone or along with the RO associated with the real-fix tip, can be presented to an RO receiver DPM. Unpublished RO can be received in an electronic form or in paper form and converted to the electronic form.
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Citations
21 Claims
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1. A method comprising:
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receiving, at a processor, a selection of a first repair order (RO) stored in an RO database; displaying, using a display device, a real-fix creation-interface controlled by the processor; generating, using the processor, at least a portion of a first real-fix tip associated with the first RO, wherein the at least a portion of the first real-fix tip is based on information entered via the real-fix creation-interface; and transmitting, using a communications interface, the at least a portion of the first real-fix tip to the RO database. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A machine comprising:
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a processor; a display device; a computer-readable data storage device comprising computer-readable program instructions that, when executed by the processor, perform a set of functions, the set of functions comprising; receiving, at the processor, a selection of a first repair order (RO) stored in an RO database; displaying, using a display device, a real-fix creation-interface controlled by the processor; generating, using the processor, at least a portion of a real-fix tip associated with the first RO, wherein the at least a portion of the real-fix tip is based on information entered via the real-fix creation-interface; and a communications interface to transmit the at least a portion of the real-fix top for storage within the RO database. - View Dependent Claims (13, 14)
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15. A method comprising:
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receiving, at a processor, a selection of a first real-fix tip submitted for review prior to publication of the first real-fix tip; displaying, using a display device, the first real-fix tip submitted for review; receiving, at the processor, a selection to return the first real-fix tip for revision of the first real-fix tip prior to publication of the first real-fix tip; displaying, using the display device, a reason-for-return entry area; receiving, using the reason-for-return entry area, a reviewer comment indicating why the first real-fix tip is being returned for revision; and receiving, at the processor, a submission selection that triggers transmitting the review comment to an RO database comprising the first real-fix tip. - View Dependent Claims (16, 17, 18)
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19. A machine comprising:
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a processor; a display device; a computer-readable data storage device comprising computer-readable program instructions that, when executed by the processor, perform a set of functions, the set of functions comprising; receiving, at the processor, a selection of a real-fix tip submitted for review prior to publication of the real-fix tip; displaying, using the display device, the real-fix tip submitted for review; receiving, at the processor, a selection to return the real-fix tip for revision of the real-fix tip prior to publication of the real-fix tip; displaying, using the display device, a reason-for-return area; and receiving, using the reason-for-return area, a review comment indicating why the real-fix tip is being returned for revision; a communications interface to transmit the review comment to a repair order (RO) database comprising the real-fix tip. - View Dependent Claims (20, 21)
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Specification