COMPUTER-IMPLEMENTED INFORMATION REUSE
First Claim
1. A computer-implemented method for reusing information, comprising:
- receiving a query for a solution to a problem;
extracting details from the query;
performing a search on a set of data stored in at least one computer storage device using the details;
generating a set of results based on the search;
classifying the set of results into a set of categories;
assessing a quality of each of the set of results based on a resolution score derived from at least one of structure-level features and content of the each of the set of results; and
ranking the set of results based on the quality as assessed.
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Accused Products
Abstract
Embodiments of the present invention relate to an approach for reusing information/knowledge. Specifically, embodiments of the present invention provide an approach for retrieving previously stored data to satisfy queries (e.g., jobs/tickets) for solutions to problems while maintaining privacy/security of the data as well as ensuring the quality of the results. In a typical embodiment, a query for a solution to a problem is received and details are extracted therefrom. Using the details, a search is performed on a set of data stored in at least one computer storage device. Based on the search, a set of results will be generated and classified into a set of categories. In any event, the quality of each of the set of results will be assessed based on the usefulness of the set of results.
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Citations
20 Claims
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1. A computer-implemented method for reusing information, comprising:
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receiving a query for a solution to a problem; extracting details from the query; performing a search on a set of data stored in at least one computer storage device using the details; generating a set of results based on the search; classifying the set of results into a set of categories; assessing a quality of each of the set of results based on a resolution score derived from at least one of structure-level features and content of the each of the set of results; and ranking the set of results based on the quality as assessed. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for reusing information, comprising:
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a memory medium comprising instructions; a bus coupled to the memory medium; and a processor coupled to the bus that when executing the instructions causes the system to; receive a query for a solution to a problem; extract details from the query; perform a search on a set of data stored in at least one computer storage device using the details; generate a set of results based on the search; classify the set of results into a set of categories; assess a quality of each of the set of results based on a resolution score derived from at least one of structure-level features and content of the each of the set of results; and rank the set of results based on the quality as assessed. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer program product for reusing information, the computer program product comprising a computer readable storage media, and program instructions stored on the computer readable storage media, to:
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receive a query for a solution to a problem; extract details from the query; perform a search on a set of data stored in at least one computer storage device using the details; generate a set of results based on the search; classify the set of results into a set of categories; assess a quality of each of the set of results based on a resolution score derived from at least one of structure-level features and content of the each of the set of results; and rank the set of results based on the quality as assessed. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification