COMMUNICATION MANAGEMENT

• US 20140207890A1
• Filed: 03/26/2014
• Published: 07/24/2014
• Est. Priority Date: 08/25/2010
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Rakshit, Sarbajit K.
• Granted Patent: US 9,455,944 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06F 40/166 Editing, e.g. inserting or deleting
• CPC Class Codes: G06F 40/274 Converting codes to words; Guess-ahead of partial word inputs
• CPC Class Codes: G06F 40/289 Phrasal analysis, e.g. finite state techniques or chunking
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06V 30/412 Layout analysis of documents structured with printed lines or input boxes, e.g. business forms or tables
• CPC Class Codes: G06V 30/416 Extracting the logical structure, e.g. chapters, sections or page numbers; Identifying elements of the document, e.g. authors
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

A communication management method and system. The method includes receiving by a computer processor, user defined data. The computer processor generates an email comprising the user defined data and retrieves an email address associated with a recipient for the email. The computer processor compares the email address to cultural data and determines a cultural region associated with the recipient. The computer processor retrieves content from the email and compares the content to cultural rules associated with the cultural region. The computer processor determines if any of the content conflicts with the cultural rules and performs functions associated with the email.

Claims

1. A method comprising:

receiving, by a computer processor of a computing device for a user, an email comprising first data;

generating, by said computer processor in response to a command and reply data from said user, a reply email associated with said email, said reply email comprising said reply data and said first data;

enabling, by said computer processor, email reply check functionality;

identifying, by said computer processor in response to said enabling, a first plurality of character strings from said first data of said reply email;

identifying, by said computer processor in response to said enabling, a second plurality of character strings from said reply data of said reply email;

comparing, by said computer processor, said first plurality of character strings to said second plurality of character strings;

determining, by said computer processor based on results of said comparing, if each character string of said second plurality of character strings is associated with and in reply to a character string of said first plurality of character strings; and

performing, by said computer processor based on results of said determining if each character string of said second plurality of character strings is associated with and in reply to a character string of said first plurality of character strings, functions associated with said reply email.

2. The method of claim 1, wherein said determining determines that at least one character string of said second plurality of character strings is not associated with and in reply to any of said first plurality of character strings, and wherein said performing said functions comprises:

notifying, by said computer processor, said user that said at least one character string of said second plurality of character strings is not associated with and in reply to any of said first plurality of character strings.

3. The method of claim 2, further comprising:

presenting, by said computer processor to said user, an option associated with said at least one character string.

4. The method of claim 3, wherein said option comprises an editing option, and wherein said method further comprises:

receiving, by said computer processor to said user, a replacement character string associated with said at least one character string; and

generating, by said computer processor, a modified reply email, wherein said generating said modified replay email comprises replacing said at least one character string with said replacement character string.

5. The method of claim 4, further comprising:

second comparing, by said computer processor, said replacement character string to said first plurality of character strings;

determining, by said computer processor based on results of said second comparing, that said replacement character string is associated with and in reply to a character string of said first plurality of character strings; and

transmitting, by said computer processor to an original composer of said email, said modified reply email.

6. The method of claim 1, wherein said determining determines that all character strings of said second plurality of character strings are associated with and in reply to all of said first plurality of character strings, and wherein said performing said functions comprises:

transmitting, by said computer processor to an original composer of said email, said reply email.

7. The method of claim 1, further comprising:

dividing, by said computer processor in response to said enabling, said first plurality of character strings into first different groups; and

dividing, by said computer processor in response to said enabling, said second plurality of character strings into second different groups.

8. The method of claim 1, further comprising:

providing at least one support service for at least one of creating, integrating, hosting, maintaining, and deploying computer-readable code in said computing system, wherein the code in combination with the computing system is capable of performing;

said receiving, said generating, said enabling, said identifying said first plurality of character strings, said identifying said second plurality of character strings, said comparing, said determining, and said performing.

9. A computer program product, comprising a computer readable hardware storage device storing a computer readable program code, said computer readable program code comprising an algorithm that when executed by a computer processor of a computing device implements a method, said method comprising:

receiving, by said computer processor for a user, an email comprising first data;

generating, by said computer processor in response to a command and reply data from said user, a reply email associated with said email, said reply email comprising said reply data and said first data;

enabling, by said computer processor, email reply check functionality;

identifying, by said computer processor in response to said enabling, a first plurality of character strings from said first data of said reply email;

identifying, by said computer processor in response to said enabling, a second plurality of character strings from said reply data of said reply email;

comparing, by said computer processor, said first plurality of character strings to said second plurality of character strings;

determining, by said computer processor based on results of said comparing, if each character string of said second plurality of character strings is associated with and in reply to a character string of said first plurality of character strings; and

performing, by said computer processor based on results of said determining if each character string of said second plurality of character strings is associated with and in reply to a character string of said first plurality of character strings, functions associated with said reply email.

10. The computer program product of claim 9, wherein said determining determines that at least one character string of said second plurality of character strings is not associated with and in reply to any of said first plurality of character strings, and wherein said performing said functions comprises:

notifying, by said computer processor, said user that said at least one character string of said second plurality of character strings is not associated with and in reply to any of said first plurality of character strings.

11. The computer program product of claim 9, wherein said method further comprises:

presenting, by said computer processor to said user, an option associated with said at least one character string.

12. The computer program product of claim 11, wherein said option comprises an editing option, and wherein said method further comprises:

receiving, by said computer processor to said user, a replacement character string associated with said at least one character string; and

generating, by said computer processor, a modified reply email, wherein said generating said modified replay email comprises replacing said at least one character string with said replacement character string.

13. The computer program product of claim 12, wherein said method further comprises:

second comparing, by said computer processor, said replacement character string to said first plurality of character strings;

determining, by said computer processor based on results of said second comparing, that said replacement character string is associated with and in reply to a character string of said first plurality of character strings; and

transmitting, by said computer processor to an original composer of said email, said modified reply email.

14. The computer program product of claim 9, wherein said determining determines that all character strings of said second plurality of character strings are associated with and in reply to all of said first plurality of character strings, and wherein said performing said functions comprises:

transmitting, by said computer processor to an original composer of said email, said reply email.

15. The computer program product of claim 9, wherein said method further comprises:

dividing, by said computer processor in response to said enabling, said first plurality of character strings into first different groups; and

dividing, by said computer processor in response to said enabling, said second plurality of character strings into second different groups.

16. A computing device comprising a computer processor coupled to a computer-readable memory unit, said memory unit comprising instructions that when executed by the computer processor implements a method comprising:

receiving, by said computer processor for a user, an email comprising first data;

generating, by said computer processor in response to a command and reply data from said user, a reply email associated with said email, said reply email comprising said reply data and said first data;

enabling, by said computer processor, email reply check functionality;

identifying, by said computer processor in response to said enabling, a first plurality of character strings from said first data of said reply email;

identifying, by said computer processor in response to said enabling, a second plurality of character strings from said reply data of said reply email;

comparing, by said computer processor, said first plurality of character strings to said second plurality of character strings;

determining, by said computer processor based on results of said comparing, if each character string of said second plurality of character strings is associated with and in reply to a character string of said first plurality of character strings; and

performing, by said computer processor based on results of said determining if each character string of said second plurality of character strings is associated with and in reply to a character string of said first plurality of character strings, functions associated with said reply email.

17. The computing device of claim 16, wherein said determining determines that at least one character string of said second plurality of character strings is not associated with and in reply to any of said first plurality of character strings, and wherein said performing said functions comprises:

notifying, by said computer processor, said user that said at least one character string of said second plurality of character strings is not associated with and in reply to any of said first plurality of character strings.

18. The computing device of claim 16, wherein said method further comprises:

presenting, by said computer processor to said user, an option associated with said at least one character string.

19. The computing device of claim 18, wherein said option comprises an editing option, and wherein said method further comprises:

receiving, by said computer processor to said user, a replacement character string associated with said at least one character string; and

generating, by said computer processor, a modified reply email, wherein said generating said modified replay email comprises replacing said at least one character string with said replacement character string.

20. The computing device of claim 19, wherein said method further comprises:

second comparing, by said computer processor, said replacement character string to said first plurality of character strings;

determining, by said computer processor based on results of said second comparing, that said replacement character string is associated with and in reply to a character string of said first plurality of character strings; and

transmitting, by said computer processor to an original composer of said email, said modified reply email.