BAGGAGE DELIVERY NOTIFICATION SYSTEM AND METHOD

• US 20140210623A1
• Filed: 01/30/2013
• Published: 07/31/2014
• Est. Priority Date: 01/30/2013
• Status: Active Grant

• Current Assignee: NCR Voyix Corporation
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: McGrath, Adrian
• Granted Patent: US 10,204,502 B2
• Time in Patent Office: Days
• US Class Current: 340/572.1
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G08B 21/18 Status alarms G08B21/02 takes precedence

Abstract

A baggage delivery notification system and method which alerts passengers when their baggage arrives. An example method includes obtaining a baggage identifier on a bag at a baggage claim carousel from a reader, determining a passenger associated with the baggage identifier, and alerting the passenger that the bag is at the baggage claim carousel. The method may further include determining a time of arrival of the bag at the baggage claim carousel and alerting the passenger to the time of arrival.

Claims

1. A processor-implemented baggage delivery notification method programmed in memory and/or a non-transitory computer-readable medium and to execute on one or more processors configured to execute the method, comprising:

obtaining a baggage identifier on a bag at a baggage claim carousel from a reader;

determining a passenger associated with the baggage identifier; and

alerting the passenger that the bag is at the baggage claim carousel.

2. The method of claim 1, wherein the baggage identifier comprises a barcode.

3. The method of claim 1, wherein the baggage identifier comprises a radio frequency identification tag.

4. The method of claim 1, wherein determining comprises connecting to an airline system to obtain passenger information using the baggage identifier.

5. The method of claim 1, wherein alerting comprises displaying passenger information a message on a display at the baggage claim carousel.

6. The method of claim 1, further comprising determining a time of arrival of the bag at the baggage claim carousel and alerting the passenger to the time of arrival.

7. The method of claim 1, wherein alerting comprises sending a message to a mobile communication device of the passenger.

8. A processor-implemented baggage delivery notification method programmed in memory and/or a non-transitory computer-readable medium and to execute on one or more processors configured to execute the method, comprising:

registering contact information of a passenger;

obtaining a baggage identifier on a bag at a baggage claim carousel from a reader;

determining a passenger associated with the baggage identifier; and

contacting the passenger using the contact information when the bag is at the baggage claim carousel.

9. The method of claim 8, wherein the contact information comprises an email address and wherein contacting comprises sending an email to the passenger using the email address.

10. The method of claim 8, wherein the contact information comprises a phone number of a mobile communication device of the passenger and wherein contacting comprises sending a text message to the passenger using the phone number.

11. The method of claim 8, wherein the contact information comprises a phone number of a mobile communication device of the passenger and wherein contacting comprises sending a voice message to the passenger using the phone number.

12. The method of claim 8, further comprising displaying a message on a display at the baggage claim carousel.

13. The method of claim 8, further comprising determining a time of arrival of the bag at the baggage claim carousel and using the contact information to send the time of arrival to a mobile communication device of the passenger.

14. A baggage delivery notification system comprising:

a baggage tag reader at a baggage claim carousel;

a computer for obtaining a baggage identifier on a bag at a baggage claim carousel from the reader, for determining a passenger associated with the baggage identifier, and for alerting the passenger that the bag is at the baggage claim carousel.

15. The system of claim 14, wherein the baggage tag reader comprises a portable baggage tag reader.

16. The system of claim 14, wherein the baggage tag reader is fixed to the baggage claim carousel.

17. The system of claim 14, wherein the computer obtains passenger information from an airline system using the baggage identifier.

18. The system of claim 14, wherein the computer sends a message to a mobile communication device of the passenger.

19. The system of claim 14, further comprising a display at the baggage claim carousel, wherein the computer sends a message to the display.

20. The system of claim 14, wherein the computer also determines a time of arrival of the bag at the baggage claim carousel and alerts the passenger to the time of arrival.