PROCESSING RESTAURANT ORDERS WITHIN COMPUTING SYSTEMS

• US 20140214465A1
• Filed: 05/26/2012
• Published: 07/31/2014
• Est. Priority Date: 05/26/2012
• Status: Abandoned Application

• Current Assignee: L'Heureux, Israel, Mark D. Alleman
• Original Assignee: L'Heureux, Israel, Mark D. Alleman
• Inventors: L'Heureux, Israel, Alleman, Mark D.
• Application Number:
  US13/481,807
• Publication Number:
  US 20140214465A1
• Time in Patent Office: Days
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

An order initiated by a customer via a client device is received over a communications network. The order indicates a target restaurant of a plurality of available restaurants having diverse menus, a delivery location, and a food order including one or more menu items available at the target restaurant. The food order is directed to one or more workstations of the target restaurant for presentation via an order-fulfillment interface to staff responsible for preparation of the one or more menu items. A delivery task is directed to a different client device for presentation via a delivery-fulfillment interface to a delivery agent responsible for delivery of the food order to the delivery location. The delivery task indicates the delivery location.

Claims

1. A method for a computing system, comprising:

receiving an order over a communications network initiated by a customer via a client device, the order indicating a target restaurant of a plurality of available restaurants having diverse menus, a delivery location, and a food order including one or more menu items available at the target restaurant;

directing the food order to one or more workstations of the target restaurant for presentation via an order-fulfillment interface to staff responsible for preparation of the one or more menu items; and

directing a delivery task to a different client device for presentation via a delivery-fulfillment interface to a delivery agent responsible for delivery of the food order to the delivery location, the delivery task indicating the delivery location.

2. The method of claim 1, further comprising:

estimating a delivery time for delivering the food order to the delivery location; and

transmitting an indication of the estimated delivery time to the client device over the communications network for presentation to the customer.

3. The method of claim 2, further comprising:

estimating a preparation time for completing the food order based, at least in part, on prior pending orders existing at the one or more workstations;

wherein the delivery time is based, at least in part, on the estimated preparation time.

4. The method of claim 2, further comprising:

estimating a preparation time for completing the food order based, at least in part, on prior pending orders existing at the one or more workstations;

wherein the delivery task further indicates the estimated preparation time.

5. The method of claim 1, wherein the different client device is a workstation of the target restaurant;

or

wherein the different client device is a mobile wireless client device, and wherein directing the delivery task includes transmitting the delivery task over a wireless communications network to the mobile wireless client device.

6. The method of claim 1, further comprising:

directing a first subset of the food order to a first workstation of the target restaurant responsible for preparation of a first food component of the one or more menu items; and

directing a second subset of the food order to a second workstation of the target restaurant responsible for preparation of a second food component of the one or more food items.

7. The method of claim 1, wherein the plurality of available restaurants includes at least two restaurants having an identical menu and at least one restaurant having a different menu from the at least two restaurants;

and

wherein the method further comprises;

if the target restaurant is one of the at least two restaurants having the identical menu, selecting the target restaurant as one of the at least two restaurants that is nearest to the delivery location.

8. The method of claim 1, wherein the delivery task further indicates a suggested route to the delivery location.

9. The method of claim 1, wherein the delivery location is indicated by geo-location of the client device that initiated the order.

10. The method of claim 1, further comprising:

storing the delivery location in a customer profile of the customer;

receiving a subsequent order over the communications network, the subsequent order identifying the customer;

referencing the delivery location stored in the customer profile responsive to receiving a subsequent order from the customer identified by the subsequent order; and

directing a subsequent delivery task the delivery agent or a different delivery agent responsible for delivery of the subsequent order to the delivery location, the subsequent delivery task indicating the delivery location.

11. The method of claim 1, further comprising:

storing the food order in a customer profile of the customer;

receiving a request over the communications network, the request identifying the customer;

referencing the food order stored in the customer profile; and

responsive to the request, transmitting a recommendation over the communications network, the recommendation indicating one or more recommended menu items based, at least in part, on the food order stored in the customer profile.

12. The method of claim 1, further comprising:

selecting the delivery agent from a plurality of available delivery agents based, at least in part, on prior pending deliveries assigned to the available delivery agents and/or geographic location of the available delivery agents indicated by geo-location of client devices carried with the available delivery agents.

13. The method of claim 12, further comprising:

receiving an indication of on-duty and/or off-duty states of a pool of delivery agents;

storing the on-duty and/or off-duty states in delivery agent profiles for each delivery agent of the pool; and

responsive to receiving the order, referencing the delivery agent profiles to identify the available delivery agents as those associated with on-duty states.

14. The method of claim 1, further comprising:

identifying a geographic location of the delivery agent by geo-location of the different client device carried with the delivery agent; and

estimating a delivery time for delivering the food order to the delivery location based, at least in part, on the geographic location of the delivery agent relative to the delivery location; and

transmitting the indication of the estimated delivery time to the client device over the communications network for presentation to the customer.

15. The method of claim 1, further comprising:

decrementing an ingredient inventory stored in a restaurant profile of the target restaurant responsive to receiving the order, wherein one or more ingredients present in the one or more menu items are decremented within the ingredient inventory.

16. The method of claim 1, wherein the order further indicates financial transaction information enabling the customer to be charged for fulfillment of the food order.

17. The method of claim 1, further comprising:

receiving financial transaction information from the different client device via the delivery-fulfillment interface, the financial transaction information enabling the customer to be charged for fulfillment of the food order or indicating receipt of funds from the customer by the delivery agent.

18. The method of claim 1, further comprising:

sharing contact information between the client device and the different client device and/or establishing a communication link between the client device and the different client device to enable voice or text communications between the customer and the delivery agent.

19. A storage system having instructions stored thereon executable by a processor system to:

receive an order over a communications network initiated by a customer via a client device, the order indicating a delivery location and a food order including one or more menu items;

selecting a target restaurant from a plurality of available restaurants, the target restaurant having the one or more menu items available at the target restaurant, and the target restaurant selected based on proximity to the delivery location.

direct the food order to one or more workstations of the target restaurant for presentation via an order-fulfillment interface to staff responsible for preparation of the one or more menu items;

estimate a preparation time for completing the food order based, at least in part, on prior pending orders existing at the one or more workstations;

estimate a delivery time for delivering the food order to the delivery location, wherein the delivery time is based, at least in part, on the estimated preparation time;

transmit an indication of the estimated delivery time to the client device over the communications network for presentation to the customer;

and

direct a delivery task to a different client device for presentation via a delivery-fulfillment interface to a delivery agent responsible for delivery of the food order to the delivery location, the delivery task indicating the delivery location and the estimated preparation time.

20. A computing system, comprising:

one or more server devices configured to;

receive an order over a communications network initiated by a customer via a client device, the order indicating a target restaurant of a plurality of available restaurants having diverse menus, a delivery location, and a food order including one or more menu items available at the target restaurant;

direct the food order to one or more workstations of the target restaurant for presentation via an order-fulfillment interface to staff responsible for preparation of the one or more menu items;

direct a delivery task to a different client device for presentation via a delivery-fulfillment interface to a delivery agent responsible for delivery of the food order to the delivery location, the delivery task indicating the delivery location;

identify a geographic location of the delivery agent by geo-location of the different client device carried with the delivery agent;

estimate a delivery time for delivering the food order to the delivery location based, at least in part, on the geographic location of the delivery agent relative to the delivery location;

transmit the indication of the estimated delivery time to the client device over the communications network for presentation to the customer;

store the delivery location in a customer profile of the customer

associate an identifier of the delivery agent with the delivery location stored in the customer profile;

receive a subsequent order over the communications network, the subsequent order identifying the customer;

reference the delivery location stored in the customer profile responsive to receiving a subsequent order from the customer identified by the subsequent order; and

direct a subsequent delivery task the delivery agent indicated by the identifier associated with the delivery location for delivery of the subsequent order to the delivery location.