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COACHING WITH COLLABORATIVE EDITING

  • US 20140214975A1
  • Filed: 01/29/2013
  • Published: 07/31/2014
  • Est. Priority Date: 01/29/2013
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • coupling a computerized server to two or more computerized appliances operated by persons in a contact center; and

    updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.

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