COACHING WITH COLLABORATIVE EDITING
First Claim
Patent Images
1. A method, comprising:
- coupling a computerized server to two or more computerized appliances operated by persons in a contact center; and
updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.
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0 Petitions
Accused Products
Abstract
A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.
16 Citations
24 Claims
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1. A method, comprising:
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coupling a computerized server to two or more computerized appliances operated by persons in a contact center; and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. An apparatus, comprising:
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a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to; couple two or more computerized appliances operated by persons in a contact center; and update text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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Specification