TASK MANAGEMENT

• US 20140215472A1
• Filed: 01/29/2013
• Published: 07/31/2014
• Est. Priority Date: 01/29/2013
• Status: Abandoned Application

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Motahari Nezhad, Hamid Reza, Bartolini, Claudio
• Application Number:
  US13/752,932
• Publication Number:
  US 20140215472A1
• Time in Patent Office: Days
• US Class Current: 718/102
• CPC Class Codes: G06Q 10/1097 Task assignment

Abstract

An example of task management can include receiving a message between a sending user and a receiving user. The message can be analyzed to determine whether the message includes a requested task. A parameter of the requested task can be extracted from the message based on directives in the message. An update to a status of the task can be sent to the sending user and the receiving user.

Claims

1. A computer-implemented method for task management, comprising:

receiving, via communication links, a message between a sending user and a receiving user at a task management database;

determining whether the message includes a requested task;

extracting a parameter of the requested task based on directives in the message; and

updating a status of the requested task.

2. The method of claim 1, comprising designating the sending user as accountable and the receiving user as responsible.

3. The method of claim 2, comprising designating a plurality of receiving users as a pool of receiving users and designating the pool as open until a receiving user confirms that the user is responsible for performing the task.

4. The method of claim 2, comprising designating a receiving user in the pool as responsible for the requested task when a message is received from the receiving user in the pool including a notification that the receiving user is responsible for performing the requested task.

5. The method of claim 2, comprising designating any receiving users in the pool as notified concerning the requested task when a message is received from a different user in the pool including notification that the different user is responsible for performing the requested task.

6. A computing system for task management, comprising:

a memory resource; and

a processing resource coupled to the memory resource to;

receive, via communication links, a message from a sending user to a receiving user comprising a request to complete a task;

identify task parameters within the message by locating language directives and word patterns;

interface with a backend workflow application to transmit parameter information related to the requested task in the message; and

update the parameter information of the requested task.

7. The system of claim 6, wherein the task parameters comprise at least one of a task name, a due date, and a status.

8. The system of claim 6, comprising the processing resource coupled to the memory resource to receive a request message from either of a sending user and a receiving user that includes a keyword designating a request.

9. The system of claim 8, comprising the processing resource coupled to the memory resource to send a report of a corresponding task to the requesting user when the keyword in the request message designates a task and to send a report of a corresponding case to the requesting user when the keyword in the request message designates a case.

10. The system of claim 6, wherein a document attached to the message is associated with the task in the backend workflow application.

11. A non-transitory machine-readable medium storing a set of instructions for task management that, when executed by a processing resource, causes a computer to:

receive, via communication links, a message from a sending user to a receiving user at task management database;

determine whether the message includes a requested task; and

for a message that includes the requested task;

identify task parameters within the message by locating language directives and word patterns;

designate the sending user as accountable and the receiving user as responsible;

interface with a backend workflow application to transmit parameter information related to the requested task included in the message; and

update the parameter information of the requested task as updating information in subsequent messages received from a user.

12. The medium of claim 11, comprising instructions to receive a request from a user about a status of the requested task and send a message with the status of the requested task.

13. The medium of claim 11, comprising instructions to designate a user as consulted when the user has received a forwarded message from either of the sending user and the receiving user including the requested task.

14. The medium of claim 11, comprising instructions to send a reminder message to a responsible user about task deadlines and the updated parameter information.

15. The medium of claim 11, comprising instructions to receive a message from a user signifying the requested task is complete and designate the requested task as complete in the backend workflow application.