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METHOD AND SYSTEM FOR REMOTE DIAGNOSTICS

  • US 20140218542A1
  • Filed: 03/24/2014
  • Published: 08/07/2014
  • Est. Priority Date: 03/20/2001
  • Status: Active Grant
First Claim
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1. A method for remote diagnostics in a Digital Subscriber Line (DSL) network having a head-end unit and a device having diagnostics software, the method comprising the steps of:

  • transmitting a data request from the head-end unit to the device in response to a request from a user;

    determining if the received data request requires the device to execute an internal diagnostics program;

    transmitting a first response from the device to the head end unit in response to the reception of the data request if data request does not require the device to execute the internal diagnostics program;

    placing the device in a service mode in response to the reception of the data request if the data request requires the device to execute the internal diagnostics program; and

    transmitting a second response containing the requested data from the device to the head-end unit, the requested data in the second response including at least one of an error code, instrument identification, software revision, bit-rate, and bit-error rate and wherein the device resides at a customer'"'"'s residence.

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