Automated Ontology Development
First Claim
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1. A method of automated ontology development, the method comprising:
- processing a corpus of communication data, the corpus comprising communication data from a plurality of interactions;
extracting a plurality of terms from the corpus, wherein each term of the plurality is a plurality of words that identify a single concept within the corpus; and
automatedly generating an ontology from the extracted terms.
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Abstract
Systems and methods of automated ontology development include a corpus of communication data. The corpus of communication data includes communication data from a plurality of interactions and is processed. A plurality of terms are extracted from the corpus. Each term of the plurality is a plurality of words that identify a single concept within the corpus. An ontology is automatedly generated from the extracted terms.
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20 Claims
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1. A method of automated ontology development, the method comprising:
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processing a corpus of communication data, the corpus comprising communication data from a plurality of interactions; extracting a plurality of terms from the corpus, wherein each term of the plurality is a plurality of words that identify a single concept within the corpus; and automatedly generating an ontology from the extracted terms. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of automated ontology development, the method comprising:
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processing a corpus of communication data, the corpus comprising communication data from a plurality of interactions, by zoning the communication data to segment the communication data into a plurality of meaning units; extracting a plurality of terms from each of the plurality of meaning units, wherein each term of the plurality is a plurality of words that identify a single concept within the corpus; and automatedly generating an ontology that comprises the extracted terms. - View Dependent Claims (13, 14, 15, 16, 17)
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18. A system for automated ontology development, the system comprising:
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a communication data database populated with communication data; a processor communicatively connected to the database of communication data and communicatively connected to a computer readable medium programmed with computer readable code that upon execution by the processor causes the processor to; process a corpus of communication data received from the database; extract a plurality of terms from the corpus, wherein each term of the plurality is a plurality of words that identify a single concept within the corpus; and automatedly generate an ontology from the extracted terms; and an ontology database upon which the processor stores the automatedly generated ontology. - View Dependent Claims (19, 20)
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Specification