System and Method for Evaluating Intent of a Human Partner to a Dialogue Between Human User and Computerized System
First Claim
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1. A computerized method for assigning relative scores to various possible intents on the part of a user approaching a virtual agent, the method comprising:
- employing a processor for predicting priority topics, including gathering first data and employing the first data to discern and seek user confirmation of at least one possible intent on the part of the user; and
subsequent to receipt of said confirmation, employing a processor for gathering second data and employing the second data to provide service to the user to suit the user'"'"'s confirmed intent.
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Abstract
A system and method for assigning relative scores to various possible intents on the part of a user approaching a virtual agent, the method comprising predicting priority topics, including gathering first data and employing the first data to discern and seek user confirmation of at least one possible intent on the part of the user; and subsequent to receipt of the confirmation, gathering second data and employing the second data to provide service to the user to suit the user'"'"'s confirmed intent.
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Citations
17 Claims
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1. A computerized method for assigning relative scores to various possible intents on the part of a user approaching a virtual agent, the method comprising:
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employing a processor for predicting priority topics, including gathering first data and employing the first data to discern and seek user confirmation of at least one possible intent on the part of the user; and subsequent to receipt of said confirmation, employing a processor for gathering second data and employing the second data to provide service to the user to suit the user'"'"'s confirmed intent. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15, 16)
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14. A system for assigning relative scores to various possible intents on the part of a user approaching a virtual agent, the system comprising:
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a dialog topic predictor operative for predicting priority topics, including gathering first data and employing the first data to discern and seek user confirmation of at least one possible intent on the part of the user; and a dialog generator operative, subsequent to receipt of said confirmation, for gathering second data and employing the second data to provide dialog with a user to suit the user'"'"'s confirmed intent.
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17. A computer program product, comprising a non-transitory tangible computer-readable medium having computer-readable program code embodied therein, said computer-readable program code adapted to be executed to implement a method for assigning relative scores to various possible intents on the part of a user approaching a virtual agent, the method comprising:
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predicting priority topics, including gathering first data and employing the first data to discern and seek user confirmation of at least one possible intent on the part of the user; and subsequent to receipt of said confirmation, gathering second data and employing the second data to provide service to the user to suit the user'"'"'s confirmed intent.
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Specification