ONLINE APPOINTMENT SCHEDULERS

• US 20140222482A1
• Filed: 02/05/2013
• Published: 08/07/2014
• Est. Priority Date: 02/05/2013
• Status: Abandoned Application

• Current Assignee: Walmart Apollo, LLC (WalMart Inc.)
• Original Assignee: Wal-Mart Stores Texas LLC (WalMart Inc.)
• Inventors: Gautam, Ajay Kumar, Gautam, Madhu, Kotpalliwar, Suyash, Sharma, Vivek
• Application Number:
  US13/759,599
• Publication Number:
  US 20140222482A1
• Time in Patent Office: Days
• US Class Current: 705/7.19
• CPC Class Codes: G06Q 10/1095 Meeting or appointment

Abstract

Provided is are a system and method for online appointment scheduling. A central online application presented at an electronic display is searched for a store location of a plurality of store locations The plurality of store locations are part of a retail establishment that presents information related to the store locations from the central online application. The store location is selected. An appointment scheduler processes an appointment scheduling request corresponding to the store location that is submitted to the central online application. A response to the appointment scheduling request is generated.

Claims

1. A method for online appointment scheduling, comprising:

searching, at a central online application presented at an electronic display, for a store location of a plurality of store locations, wherein the plurality of store locations are part of a retail establishment that presents information related to the store locations from the central online application;

selecting, at the central online application of the electronic display, the store location;

processing, by an appointment scheduler in communication with the central online application, an appointment scheduling request corresponding to the store location that is submitted to the central online application; and

generating a response to the appointment scheduling request.

2. The method of claim 1, wherein a sub-entity of the retail establishment is at the store location, and wherein the appointment scheduling request includes a request for an appointment at the sub-entity.

3. The method of claim 2, wherein the sub-entity includes at least one of a store, an office, a department, a branch, a division, a region, a product area, or a service area.

4. The method of claim 1, wherein the central online application presents at the electronic display a homepage of the retail establishment.

5. The method of claim 4, wherein the homepage includes links to information corresponding to the plurality of store locations.

6. The method of claim 4, wherein the central online application includes a website.

7. The method of claim 1, wherein at least one of the central online application or the appointment scheduler displays data at the electronic display via a web browser or a mobile application.

8. The method of claim 1, wherein appointment scheduling request can be provided by a person to attend the appointment, or by a person other than the person to attend the appointment.

9. The method of claim 1, wherein the appointment scheduling request includes at least one of scheduling an appointment, rescheduling an appointment, or cancelling an appointment.

10. The method of claim 1, wherein the appointment scheduler processes a plurality of appointment scheduling requests corresponding to a plurality of sub-organizations at the store location.

11. The method of claim 1d, wherein the plurality of sub-organizations include at least one stores, offices, departments, branches, divisions, product areas, service areas, regions, or a combination thereof.

12. The method of claim 1, wherein the appointment scheduler processes a plurality of appointment scheduling requests corresponding to the plurality of store locations.

13. The method of claim 1, further comprising:

determining whether a person submitting the appointment scheduling request to the appointment scheduler is a new user of the central online application; and

generating a new user registration screen in response to a determination that the person submitting the appointment scheduling request to the appointment scheduler is a new user of the central online application.

14. The method of claim 1, wherein the appointment scheduler is integrated with the central online application.

15. The method of claim 1, further comprising:

receiving, by an appointment decision maker, the appointment scheduling request; and

generating, by the appointment decision maker, the response, the response including a confirmation or a rejection of the appointment scheduling request.

16. The method of claim 1, further comprising:

selecting the store location from a store locator at the central online application.

17. An online appointment scheduler, comprising:

a processor that communicates with a central online application presented at an electronic display and that processes an appointment scheduling request corresponding to a store location of a plurality of store locations that are part of a retail establishment; and

a processor that generates a response to the appointment scheduling request.

18. The online appointment scheduler of claim 17, wherein the appointment scheduling request includes at least one of scheduling an appointment, rescheduling an appointment, or cancelling an appointment.

19. The online appointment scheduler of claim 17, further comprising

a processor that receiving from an appointment decision maker the appointment scheduling request that outputs by appointment decision maker'"'"'s response to the electronic display.

20. A computer program product for online appointment scheduling, the computer program product comprising:

a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising;

computer readable program code configured to search, at a central online application presented at an electronic display, for a store location of a plurality of store locations, wherein the plurality of store locations are part of a retail establishment that presents information related to the store locations from the central online application;

computer readable program code configured to process an appointment scheduling request corresponding to the store location that is submitted to the central online application; and

computer readable program code configured to generate a response to the appointment scheduling request.