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System and method of integrating plurality of customer care service centers for registering and tracking customer requests using one single platform

  • US 20140222499A1
  • Filed: 02/05/2013
  • Published: 08/07/2014
  • Est. Priority Date: 02/05/2013
  • Status: Abandoned Application
First Claim
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1. A system for integrating plurality of customer care service centres for registering and tracking customer requests using one single platform, the system comprising:

  • a. a two way interactive portal having graphical user interface, the portal connected to a plurality of customer care service centres via network for direct communication between a customer and the plurality of customer care service centres wherein the portal facilitates the registration and tracking of requests from the customers wherein the requests relate to products, services or event businesses owned by a customer;

    b. a customer repository connected to the portal for storing details of the customer, product details and communication details between the customer and the plurality of customer care service systems;

    c. a forms repository connected to the portal for storing a form specific to each customer care service centre;

    wherein the customer is enabled to directly communicate with plurality of customer care service centre without the need of individually interacting with each customer care service centre for various products and services related complaints and queries.

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