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CUSTOMER EXPERIENCE MANAGEMENT FOR AN ORGANIZATION

  • US 20140222538A1
  • Filed: 02/06/2014
  • Published: 08/07/2014
  • Est. Priority Date: 02/07/2013
  • Status: Abandoned Application
First Claim
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1. At a computer system, the computer system including system memory, one or more processors, and a database, a method for determining a customer reward, the method comprising:

  • accessing customer data from one or more customer inputs;

    concentrating the customer data into one or more relevant customer events;

    the processor formulating one or more synthetic events from the one or more relevant events;

    the processor deriving an intelligent reward for at least one customer based on the one or more relevant events; and

    storing the one or more synthetic events and the intelligent reward in the database.

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