METHOD AND APPARATUS FOR EXTRACTING JOURNEY OF LIFE ATTRIBUTES OF A USER FROM USER INTERACTIONS
First Claim
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1. A computer implemented method for performing analysis on data generated by user interactions, comprising:
- providing a processor executing instructions for receiving text information from at least one interaction between a user and an agent;
said processor text mining said interaction information to extract personal information relating to said user automatically;
said processor using a topic model to extract lines from said text information; and
said processor classifying said user based upon said extracted lines of text.
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Abstract
Embodiments of the invention relate to managing user interactions and, more particularly, to performing analysis on data generated by user interactions. Embodiments of the invention use text mining to extract personal information of users from user interactions automatically. A topic model is used to reduce the number of dimensions required to represent the text, yet all the information of interest is highly pronounced. This enables a lower dimensional representation of the data leading to significantly faster computations.
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17 Claims
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1. A computer implemented method for performing analysis on data generated by user interactions, comprising:
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providing a processor executing instructions for receiving text information from at least one interaction between a user and an agent; said processor text mining said interaction information to extract personal information relating to said user automatically; said processor using a topic model to extract lines from said text information; and said processor classifying said user based upon said extracted lines of text. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. An apparatus for performing analysis on data generated by user interactions, comprising:
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a processor executing instructions for receiving text information from at least one interaction between a user and an agent; said processor text mining said interaction information to extract personal information relating to said user automatically; said processor using a topic model to extract lines from said text information; and said processor classifying said user based upon said extracted lines of text.
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Specification