METHOD AND SYSTEM FOR PERSONALIZED DEALERSHIP CUSTOMER SERVICE
First Claim
1. A system for communicating with a vehicle service center, the system comprising:
- a vehicle computing system having one or more processors and an output device for presenting information to an occupant of a vehicle;
a wireless transceiver for communicating wireless signals to and from the vehicle computing system;
wherein the vehicle computing system is configured to;
establish wireless communication with a service center communication system through the transceiver;
transmit a vehicle identification to the service center communication system;
receive data from the service center communication system including service instructions in response to the vehicle identification transmission; and
present the service instructions on the output device.
1 Assignment
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Accused Products
Abstract
A vehicle computing system enables one or more processers to communicate with a service center and present service instructions to an output device at the vehicle. The output device presenting information may include, but is not limited to, a vehicle occupant'"'"'s cell phone device. The vehicle computing system may include a wireless transceiver for communicating wireless signals to and from the vehicle computing system. The vehicle computing system may establish wireless communication with a service center communication system through the transceiver and transmit vehicle identification to the service center communication system. The vehicle computing system may receive data from the service center communication system including service instructions in response to the vehicle identification transmission, and present the service instructions on the output device.
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Citations
20 Claims
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1. A system for communicating with a vehicle service center, the system comprising:
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a vehicle computing system having one or more processors and an output device for presenting information to an occupant of a vehicle; a wireless transceiver for communicating wireless signals to and from the vehicle computing system; wherein the vehicle computing system is configured to; establish wireless communication with a service center communication system through the transceiver; transmit a vehicle identification to the service center communication system; receive data from the service center communication system including service instructions in response to the vehicle identification transmission; and present the service instructions on the output device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A dealership system for communicating service information to one or more vehicles, the system comprising:
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a transceiver configured to wirelessly communicate information between a vehicle computing system and a service center computing system, wherein the service center computing system is configured to; receive input defining service instructions corresponding to one or more of a plurality of vehicle identifiers; receive a present vehicle identifier from the transceiver identifying a vehicle present for service, wherein the present vehicle identifier is among the plurality of vehicle identifiers; and using the transceiver, output to the vehicle present for the service instructions corresponding to the present vehicle identifier. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A method for receiving vehicle service instructions, the method comprising:
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establishing wireless communication with a service center communication system through a transceiver; transmitting a vehicle identification to the service center communication system; receiving data from the service center communication system including service instructions corresponding to the vehicle identification transmission; and presenting the service instructions on an output device at the vehicle. - View Dependent Claims (17, 18, 19, 20)
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Specification