User Survey Service for Unified Communications
First Claim
1. In a computer system comprising a server configured to execute a user survey service, a method comprising, by the user survey service:
- establishing a connection with a remote unified communication system;
subscribing to presence information of targeted users;
receiving the presence information; and
processing a user survey based on the presence information.
5 Assignments
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Accused Products
Abstract
The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced UC monitoring services; and a user survey service that can be used for conducting user surveys related to UC services. Embodiments disclosed herein include computer systems and methods for using presence information to survey users. A described UC system includes a survey service server that communicates with devices associated with a customer site. In a described embodiment, after determining if a user is available (e.g., online and involved in a meeting or other activity) based on presence information, a user survey service initiates a survey at that time via a real-time communication mechanism (e.g., instant messaging).
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Citations
20 Claims
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1. In a computer system comprising a server configured to execute a user survey service, a method comprising, by the user survey service:
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establishing a connection with a remote unified communication system; subscribing to presence information of targeted users; receiving the presence information; and processing a user survey based on the presence information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer system comprising a server that provides a user survey service, wherein the server is configured to:
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establish a connection with a remote unified communication system; and subscribe to presence information of targeted users; receive the presence information; and process a user survey based on the presence information. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A unified communication system comprising a survey service server, wherein the survey service server is configured to:
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communicate with user devices associated with a customer site via a server configured to publish presence information to the survey service server; and initiate a survey based on user availability as indicated by the presence information.
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Specification