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PERFORMING FOLLOW-UP ACTIONS BASED ON SURVEY RESULTS

  • US 20140229238A1
  • Filed: 04/17/2014
  • Published: 08/14/2014
  • Est. Priority Date: 12/04/2009
  • Status: Abandoned Application
First Claim
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1. A computer-implemented method for determining if at least one follow-up action is warranted based in part on analyzing survey result information, and notifying at least one individual responsible for performing the at least one follow-up action, the method comprising the steps of:

  • conducting an automated survey on a customer associated with a customer location regarding a service performed by a servicer for a customer associated with the customer location, the automated survey being configured by a computer utilizing a processing device to automatically prompt the customer for survey result information regarding a quality of the service performed by the servicer for the customer associated with the customer location, wherein the customer location is the location of the customer from which the servicer leaves upon completion of the service performed by the servicer for the customer;

    after conducting the automated survey with the customer regarding the service performed by the servicer for the customer associated with the customer location, automatically receiving, by the computer, the survey result information regarding the service performed by the servicer for the customer associated with the customer location;

    in response to receiving the survey result information regarding the service performed by the servicer for the customer associated with the customer location, analyzing, by an automated survey result analyzing module, the survey result information to determine whether the at least one follow-up action is warranted based in part on an analysis of the survey result information received from the customer in response to the automated survey; and

    in response to determining that the at least one follow-up action is warranted, providing a notification, by the computer, to the at least one individual responsible for performing the at least one follow-up action, wherein the at least one follow-up action is performed to resolve issues related to a quality of service performed by the servicer for the customer at the customer location.

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