CONGESTION FREE SHOPPING
First Claim
Patent Images
1. A method of managing customer traffic flow in a retail store, comprising the steps of:
- receiving shopping lists of items from customers prior to or upon their entry into a retail store;
for each customer who provides a shopping list, offering cross-sell and up-sell items appended to said shopping list; and
providing an optimized suggested path through said retail store to each said customer based upon all of the appended to shopping lists, the number of adults and children visiting said retail store together for each customer, and current store layout of said items.
1 Assignment
0 Petitions
Accused Products
Abstract
Customer traffic flow in a retail store is managed to reduce congestion in the aisles. A processor receives individual shopping lists from customer'"'"'s handheld devices as they enter the store. The processor may augment the lists with cross-sell items and up-sell items based on customer profile data and projected congestion near the cross-sell and up-sell items. The processor computes an optimized path for each customer to minimize congestion and provides the path as a recommendation to each customer via their handheld device.
60 Citations
15 Claims
-
1. A method of managing customer traffic flow in a retail store, comprising the steps of:
-
receiving shopping lists of items from customers prior to or upon their entry into a retail store; for each customer who provides a shopping list, offering cross-sell and up-sell items appended to said shopping list; and providing an optimized suggested path through said retail store to each said customer based upon all of the appended to shopping lists, the number of adults and children visiting said retail store together for each customer, and current store layout of said items. - View Dependent Claims (2, 3, 4, 5)
-
-
6. A system for managing customer traffic flow in a retail store, comprising:
-
a retail store having items located on shelves along aisles; a plurality of portable devices, carried by a plurality of customers in said retail store, each of said devices having a shopping list, including the number of adults and children visiting said retail store together; a processor in communication with said portable devices, said processor programmed to provide cross-sell items and up-sell items appended to each said shopping list; and said processor programmed to provide an optimized suggested path through said retail store to each said customer based upon all of the appended to shopping lists, the number of adults and children visiting said retail store together for each customer, and current store layout of said items. - View Dependent Claims (7, 8, 9, 10)
-
-
11. A computer program product for managing customer traffic flow in a retail store, said computer program product comprising:
-
a computer readable storage device; first program instruction means for receiving shopping lists of items from customers prior to or upon their entry into a retail store; second program instruction means for offering for each customer who provides a shopping list, cross-sell and up-sell items appended to said shopping list; and third program instruction means for providing an optimized suggested path through said retail store to each said customer based upon all of the appended to shopping lists, the number of adults and children visiting said retail store together for each customer, and current store layout of said items; and
wherein all said program instructions means are recorded on said storage device. - View Dependent Claims (12, 13, 14, 15)
-
Specification