EMOTION DETECTION IN VOICEMAIL
First Claim
1. A method for use with a voicemail transcription system that processes a voicemail message and generates a textual representation of at least a portion of the voicemail message, the method comprising:
- determining at least one emotion expressed in the voicemail message, wherein the determining comprises applying at least one emotion classifier to the voicemail message; and
providing an indication of the determined at least one emotion in a manner associated with the textual representation of the at least a portion of the voicemail message.
2 Assignments
0 Petitions
Accused Products
Abstract
Methods and apparatus for processing a voicemail message to generate a textual representation of at least a portion of the voicemail message. At least one emotion expressed in the voicemail message is determined by applying at least one emotion classifier to the voicemail message and/or the textual representation. An indication of the determined at least one emotion is provided in a manner associated with the textual representation of the at least a portion of the voicemail message.
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Citations
20 Claims
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1. A method for use with a voicemail transcription system that processes a voicemail message and generates a textual representation of at least a portion of the voicemail message, the method comprising:
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determining at least one emotion expressed in the voicemail message, wherein the determining comprises applying at least one emotion classifier to the voicemail message; and providing an indication of the determined at least one emotion in a manner associated with the textual representation of the at least a portion of the voicemail message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 15)
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10. A computer-readable storage medium encoded with a plurality of instructions that, when executed by at least one processor, perform a method for use with a voicemail transcription system that processes a voicemail message and generates a textual representation of at least a portion of the voicemail message, the method comprising:
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determining at least one emotion expressed in the voicemail message, wherein the determining comprises applying at least one emotion classifier to the voicemail message; and providing an indication of the determined at least one emotion in a manner associated with the textual representation of the at least a portion of the voicemail message. - View Dependent Claims (11, 12, 13, 14)
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16. A computer system for use with a voicemail transcription system that processes a voicemail message and generates a textual representation of at least a portion of the voicemail message, the computer system comprising:
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at least one storage device configured to store at least one emotion classifier for determining at least one emotion expressed in the voicemail message; and at least one processor programmed to; determine the at least one emotion, wherein the determining comprises applying the at least one emotion classifier to the voicemail message; and provide an indication of the determined at least one emotion in a manner associated with the textual representation of the at least a portion of the voicemail message. - View Dependent Claims (17, 18, 19, 20)
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Specification