VEHICLE-REPLACEMENT ALERTS WITH MILEAGE ESTIMATION
First Claim
1. A method comprising:
- receiving over the Internet, from a computer associated with one or more vehicle dealers, historical mileage data for current vehicles belonging to a plurality of potential customers, the historical mileage data comprising mileage readings taken by the vehicle dealers during vehicle service visits;
executing software on a computer system that is hosted at one or more locations remote from the vehicle dealers, the software configured to determine, for each potential customer in the plurality of potential customers, whether the potential customer qualifies as a prospect by;
selecting, from the historical mileage data, one or more historical mileage values and corresponding historical dates associated with the current vehicle of the potential customer;
calculating, based on the historical mileage values and historical dates, an estimated rate of mileage accumulation for the current vehicle;
determining, based on the estimated rate, a first predicted mileage value for the current vehicle on a first date subsequent to the historical dates;
determining an estimated trade-in value for the current vehicle based on the first predicted mileage value;
calculating an estimated payment for a replacement vehicle based on the estimated trade-in value of the current vehicle;
identifying the potential customer as a prospect if a difference between the estimated payment for the replacement vehicle and a current payment for the current vehicle is within a predetermined range;
transmitting to at least one of the vehicle dealers, over the Internet, a list of alerts relating to the potential customers identified as prospects;
allowing users authorized by the one or more vehicle dealers to access the list of alerts while restricting access by unauthorized users;
associating an alert in the list of alerts with a sales task and assigning the sales task to an assigned user; and
transmitting to the assigned user, over the Internet, a notification identifying the alert and the sales task.
6 Assignments
0 Petitions
Accused Products
Abstract
A method and system is provided which can analyze customer data, including information about current products and agreements of the customer. The customer data can be used to predict various unknown parameters, including product usage data such as vehicle mileage. The customer data and predicted data can be used to generate various alert conditions. For example, an alert can be generated when a product'"'"'s predicted usage data for a future time indicates that usage terms of a related agreement will be exceeded, and when a replacement product or agreement can be provided to a customer at an attractive price. An interactive deal sheet for an alert can be generated. The interactive deal sheet can allow a user to view various replacement products and agreements, and to perform additional calculations and comparisons based on inputted parameters.
18 Citations
12 Claims
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1. A method comprising:
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receiving over the Internet, from a computer associated with one or more vehicle dealers, historical mileage data for current vehicles belonging to a plurality of potential customers, the historical mileage data comprising mileage readings taken by the vehicle dealers during vehicle service visits; executing software on a computer system that is hosted at one or more locations remote from the vehicle dealers, the software configured to determine, for each potential customer in the plurality of potential customers, whether the potential customer qualifies as a prospect by; selecting, from the historical mileage data, one or more historical mileage values and corresponding historical dates associated with the current vehicle of the potential customer; calculating, based on the historical mileage values and historical dates, an estimated rate of mileage accumulation for the current vehicle; determining, based on the estimated rate, a first predicted mileage value for the current vehicle on a first date subsequent to the historical dates; determining an estimated trade-in value for the current vehicle based on the first predicted mileage value; calculating an estimated payment for a replacement vehicle based on the estimated trade-in value of the current vehicle; identifying the potential customer as a prospect if a difference between the estimated payment for the replacement vehicle and a current payment for the current vehicle is within a predetermined range; transmitting to at least one of the vehicle dealers, over the Internet, a list of alerts relating to the potential customers identified as prospects; allowing users authorized by the one or more vehicle dealers to access the list of alerts while restricting access by unauthorized users; associating an alert in the list of alerts with a sales task and assigning the sales task to an assigned user; and transmitting to the assigned user, over the Internet, a notification identifying the alert and the sales task. - View Dependent Claims (2, 3, 4, 5)
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6. A system comprising:
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a network-accessible database configured to store historical mileage data for current vehicles belonging to a plurality of potential customers, the historical mileage data comprising mileage readings taken by one or more vehicle dealers during vehicle service visits; one or more servers programmed to execute, for each potential customer in the plurality of potential customers, instructions that cause the server to; select, from the historical mileage data, one or more historical mileage values and corresponding historical dates associated with the current vehicle of the potential customer; calculate, based on the historical mileage values and historical dates, an estimated rate of mileage accumulation for the current vehicle; determine, based on the estimated rate, a first predicted mileage value for the current vehicle on a first date subsequent to the historical dates; determine an estimated trade-in value for the current vehicle based on the first predicted mileage value; calculate an estimated payment for a replacement vehicle based on the estimated trade-in value of the current vehicle; retrieve a mileage level relating to scheduled maintenance for the current vehicle; determine, based on the estimated rate of mileage accumulation, a second predicted mileage value for the current vehicle on a second date subsequent to the historical dates associated with the current vehicle; and generate a service alert for the potential customer if the second predicted mileage value exceeds the mileage level relating to scheduled maintenance, and if a difference between the estimated payment for the replacement vehicle and a current payment for the current vehicle is within a predetermined acceptable range; and an interactive website configured to allow users who are authorized by the one or more vehicle dealers to access a plurality of alerts relating to the prospects while preventing other users from accessing that plurality of alerts, wherein the plurality of alerts includes at least one service alert. - View Dependent Claims (7, 8, 9, 10, 11, 12)
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Specification