METHODS AND APPARATUS FOR ASSESSING RISKS ASSOCIATED WITH LOCATE REQUEST TICKETS BASED ON HISTORICAL INFORMATION

• US 20140236656A1
• Filed: 04/23/2014
• Published: 08/21/2014
• Est. Priority Date: 06/25/2009
• Status: Active Grant

• Current Assignee: Certusview Technologies LLC (Dycom Industries Incorporated)
• Original Assignee: Certusview Technologies LLC (Dycom Industries Incorporated)
• Inventors: Nielsen, Steven E., Chambers, Curtis, Farr, Jeffrey, Block, Greg
• Granted Patent: US 9,646,275 B2
• Time in Patent Office: Days
• US Class Current: 705/7.17
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/063118 Staff planning in a project environment
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/0635 Risk analysis of enterprise or organisation activities

Abstract

Locate and/or marking operations involve detecting and/or marking a presence or an absence of at least one underground facility within a dig area, wherein at least a portion of the dig area is planned to be excavated or disturbed during excavation activities. One or more attributes of a locate and/or marking operation requested in a locate request ticket are assessed to provide one or more ticket assessment outcomes. Ticket information is obtained from the locate request ticket, and historical information (e.g., historical damage reports, historical records of previously completed locate request tickets) is selected and analyzed based on the ticket information so as to assign at least one risk designation to the ticket. The risk designation(s) is/are transmitted and/or stored so as to facilitate clearing the locate request ticket and/or dispatching a locate technician to perform the locate and/or marking operation.

Claims

1. An apparatus for assessing risk associated with a locate and/or marking operation specified by a locate request ticket generated by a one-call center, the locate and/or marking operation comprising detecting and/or marking a presence or an absence of at least one underground facility within a dig area at a work site, wherein at least a portion of the dig area is planned to be excavated or disturbed during excavation activities at the work site, the apparatus comprising:

at least one communication interface;

at least one memory to store processor-executable instructions; and

at least one processor communicatively coupled to the at least one memory and the at least one communication interface, wherein upon execution of the processor-executable instructions by the at least one processor, the at least one processor;

A) controls the at least one communication interface so as to receive the locate request ticket generated by the one-call center;

B) parses the locate request ticket received in A) so as to extract ticket information obtained from the locate request ticket;

C) performs a statistical analysis of historical information, the historical information being selected based at least in part on the ticket information extracted in B) and including at least one of;

historical damage reports for underground facility infrastructure; and

historical records of previously completed locate request tickets;

D) automatically assigns at least one risk designation to the locate request ticket based at least in part on the statistical analysis of the historical information performed in C); and

E) controls the at least one communication interface to transmit, and/or controls the at least one memory to store, the at least one risk designation so as to facilitate clearing the locate request ticket and/or dispatching at least one locate technician to perform the locate and/or marking operation, based at least in part on the at least one risk designation automatically assigned in D).

2. The apparatus of claim 1, wherein the at least one risk designation comprises a numerical score.

3. The apparatus of claim 1, wherein the at least one processor further:

F) determines at least one dispatch schedule for the locate and/or marking operation based at least in part on the at least one risk designation.

4. The apparatus of claim 1, wherein the at least one processor further:

F) determines at least one billing rule for billing the locate and/or marking operation to a customer based at least in part on the at least one risk designation.

5. The apparatus of claim 1, wherein the at least one processor further:

F) determines at least one resource requirement based at least in part on the at least one risk designation, wherein the at least one resource requirement comprises at least one of;

a technician skill requirement of the at least one locate technician to be dispatched; and

an equipment requirement for at least one piece of equipment to be used by the dispatched at least one locate technician during the locate and/or marking operation.

6. The apparatus of claim 1, wherein:

the ticket information extracted in B) includes type information relating to at least one type of underground facility specified in the locate request ticket; and

in C), the historical information is selected for statistical analysis based at least in part on the type information relating to the at least one type of underground facility specified in the locate request ticket.

7. The apparatus of claim 6, wherein:

the historical information includes the historical damage reports;

in C), the at least one processor performs the statistical analysis of the historical damage reports to determine a frequency of damages relating to the at least one type of underground facility and/or a damage cost associated with the at least one type of underground facility; and

in D), the at least one processor automatically assigns the at least one risk designation to the locate request ticket based at least in part on the frequency of damages relating to the at least one type of underground facility and/or the damage cost associated with the at least one type of underground facility.

8. The apparatus of claim 1, wherein:

the ticket information extracted in B) includes excavator information relating to at least one excavator specified in the locate request ticket; and

in C), the historical information is selected for statistical analysis based at least in part on the excavator information relating to the at least one excavator specified in the locate request ticket.

9. The apparatus of claim 8, wherein:

the historical information includes the historical damage reports; and

the historical damage reports include an excavator damage history for the at least one excavator specified in the locate request ticket.

10. The apparatus of claim 9, wherein:

the excavator damage history includes excavator damage costs and/or excavator damage counts; and

in D), the at least one processor automatically assigns the at least one risk designation to the locate request ticket based at least in part on the excavator damage costs and/or excavator damage counts.

11. The apparatus of claim 8, wherein:

the historical information includes at least some of the historical reports of previously completed locate request tickets that indicate the at least one excavator.

12. The apparatus of claim 1, wherein:

the ticket information extracted in B) includes geographic information relating to the work site and/or dig area specified in the locate request ticket; and

in C), the historical information is selected based at least in part on the geographic information relating to the work site and/or dig area specified in the locate request ticket.

13. The apparatus of claim 12, wherein:

the historical information includes the historical damage reports;

in C), the at least one processor performs the statistical analysis of the historical damage reports to determine at least one distance between a first location of the work site and/or dig area as indicated by the geographic information specified in the locate request ticket and a second location of at least one previous accident indicated in the historical damage reports; and

in D), the at least one processor automatically assigns the at least one risk designation to the locate request ticket based at least in part on the at least one distance determined in C).

14. The apparatus of claim 13, wherein:

the historical damage reports include at least one damage cost associated with the at least one previous accident; and

in D), the at least one processor automatically assigns the at least one risk designation to the locate request ticket based at least in part on the at least one distance determined in C) and the at least one damage cost associated with the at least one previous accident.

15. The apparatus of claim 12, wherein:

the historical information includes the historical records of previously completed locate request tickets; and

in C), at least one of the historical records of previously completed locate request tickets is selected based at least in part of a proximity between a first location of the work site and/or dig area as indicated by the geographic information specified in the locate request ticket and a second location of a historical work site and/or dig area specified by the at least one of the historical records of previously completed locate request tickets.

16. The apparatus of claim 15, wherein:

the at least one of the historical records of previously completed locate request tickets relates to a previous mis-locate or trouble ticket;

in C), the at least one processor performs the statistical analysis of the at least one of the historical records to determine at least one distance between the first location of the work site and/or dig area as indicated by the geographic information specified in the locate request ticket and the second location of the previous mis-locate or trouble ticket; and

in D), the at least one processor automatically assigns the at least one risk designation to the locate request ticket based at least in part on the at least one distance determined in C).

17. The apparatus of claim 15, wherein:

the at least one of the historical records of previously completed locate request tickets relates to a high profile ticket;

in C), the at least one processor performs the statistical analysis of the at least one of the historical records to determine at least one distance between the first location of the work site and/or dig area as indicated by the geographic information specified in the locate request ticket and the second location of the high profile ticket; and

in D), the at least one processor automatically assigns the at least one risk designation to the locate request ticket based at least in part on the at least one distance determined in C).

18. An apparatus for assessing risk associated with a locate and/or marking operation specified by a locate request ticket generated by a one-call center, the locate and/or marking operation comprising detecting and/or marking a presence or an absence of at least one underground facility within a dig area at a work site, wherein at least a portion of the dig area is planned to be excavated or disturbed during excavation activities at the work site, the apparatus comprising:

at least one communication interface;

at least one memory to store processor-executable instructions; and

at least one processor communicatively coupled to the at least one memory and the at least one communication interface, wherein upon execution of the processor-executable instructions by the at least one processor, the at least one processor;

A) controls the at least one communication interface so as to receive the locate request ticket generated by the one-call center;

B) parses the locate request ticket received in A) so as to extract ticket information obtained from the locate request ticket, the extracted ticket information including;

a first identifier for an excavator performing the excavation activities at the work site; and

a second identifier for the work site and/or the dig area;

C) assigns at least one risk designation to the locate request ticket based at least in part on historical information, the historical information including;

an excavator damage history for the excavator identified by the first identifier;

historical damage reports for at least one damage location in proximity to the work site and/or the dig area identified by the second identifier; and

historical records of previously completed locate request tickets for a geographic area encompassing and/or proximate to the work site and/or the dig area identified by the second identifier, and/or including excavator information relating to the excavator identified by the first identifier; and

D) controls the at least one communication interface to transmit, and/or controls the at least one memory to store, the at least one risk designation so as to facilitate clearing the locate request ticket and/or dispatching at least one locate technician to perform the locate and/or marking operation, based at least in part on the at least one risk designation assigned in C).

19. In a system comprising at least one processor, at least one memory, and at least one communication interface, a method for assessing risk associated with a locate and/or marking operation specified by a locate request ticket generated by a one-call center, the locate and/or marking operation comprising detecting and/or marking a presence or an absence of at least one underground facility within a dig area at a work site, wherein at least a portion of the dig area is planned to be excavated or disturbed during excavation activities at the work site, the method comprising:

A) receiving, via the at least one communication interface, the locate request ticket generated by the one-call center;

B) parsing, via the at least one processor, the locate request ticket received in A) so as to extract ticket information obtained from the locate request ticket;

C) performing, via the at least one processor, a statistical analysis of historical information, the historical information being selected based at least in part on the ticket information extracted in B) and including at least one of;

historical damage reports for underground facility infrastructure; and

historical records of previously completed locate request tickets;

D) automatically assigning, via the at least one processor, at least one risk designation to the locate request ticket based at least in part on the statistical analysis of the historical information performed in C); and

E) transmitting via the at least one communication interface, and/or storing in the at least one memory, the at least one risk designation so as to facilitate clearing the locate request ticket and/or dispatching at least one locate technician to perform the locate and/or marking operation, based at least in part on the at least one risk designation automatically assigned in D).

20. At least one non-transitory computer-readable storage medium encoded with at least one program including processor-executable instructions that, when executed by a processor, performs a method for assessing risk associated with a locate and/or marking operation specified by a locate request ticket generated by a one-call center, the locate and/or marking operation comprising detecting and/or marking a presence or an absence of at least one underground facility within a dig area at a work site, wherein at least a portion of the dig area is planned to be excavated or disturbed during excavation activities at the work site, the method comprising:

A) receiving the locate request ticket generated by the one-call center;

B) parsing the locate request ticket received in A) so as to extract ticket information obtained from the locate request ticket;

C) performing a statistical analysis of historical information, the historical information being selected based at least in part on the ticket information extracted in B) and including at least one of;

historical damage reports for underground facility infrastructure; and

historical records of previously completed locate request tickets;

D) automatically assigning at least one risk designation to the locate request ticket based at least in part on the statistical analysis of the historical information performed in C); and

E) transmitting via the at least one communication interface, and/or storing in the at least one memory, the at least one risk designation so as to facilitate clearing the locate request ticket and/or dispatching at least one locate technician to perform the locate and/or marking operation, based at least in part on the at least one risk designation automatically assigned in D).

21. The at least one computer-readable storage medium of claim 20, wherein the at least one risk designation comprises a numerical score.

22. The at least one computer-readable storage medium of claim 20, wherein:

the ticket information extracted in B) includes type information relating to at least one type of underground facility specified in the locate request ticket; and

in C), the historical information is selected for statistical analysis based at least in part on the type information relating to the at least one type of underground facility specified in the locate request ticket.

23. The at least one computer-readable storage medium of claim 22, wherein:

the historical information includes the historical damage reports;

in C), the statistical analysis of the historical damage reports is performed to determine a frequency of damages relating to the at least one type of underground facility and/or a damage cost associated with the at least one type of underground facility; and

in D), the at least one risk designation is automatically assigned to the locate request ticket based at least in part on the frequency of damages relating to the at least one type of underground facility and/or the damage cost associated with the at least one type of underground facility.

24. The at least one computer-readable storage medium of claim 20, wherein:

the ticket information extracted in B) includes excavator information relating to at least one excavator specified in the locate request ticket; and

in C), the historical information is selected based at least in part on the excavator information relating to the at least one excavator specified in the locate request ticket.

25. The at least one computer-readable storage medium of claim 24, wherein:

the historical information includes the historical damage reports;

the historical damage reports include an excavator damage history for the at least one excavator specified in the locate request ticket;

the excavator damage history includes excavator damage costs and/or excavator damage counts; and

in D), the at least one risk designation is automatically assigned to the locate request ticket based at least in part on the excavator damage costs and/or excavator damage counts.

26. The at least one computer-readable storage medium of claim 20, wherein:

the ticket information extracted in B) includes geographic information relating to the work site and/or dig area specified in the locate request ticket; and

in C), the historical information is selected based at least in part on the geographic information relating to the work site and/or dig area specified in the locate request ticket.

27. The at least one computer-readable storage medium of claim 26, wherein:

the historical information includes the historical damage reports;

in C), the statistical analysis of the historical damage reports is performed to determine at least one distance between a first location of the work site and/or dig area as indicated by the geographic information specified in the locate request ticket and a second location of at least one previous accident indicated in the historical damage reports; and

in D), the at least one risk designation is automatically assigned to the locate request ticket based at least in part on the at least one distance determined in C).

28. The at least one computer-readable storage medium of claim 27, wherein:

the historical damage reports include at least one damage cost associated with the at least one previous accident; and

in D), the at least one risk designation is automatically assigned to the locate request ticket based at least in part on the at least one distance determined in C) and the at least one damage cost associated with the at least one previous accident.

29. The at least one computer-readable storage medium of claim 26, wherein:

the historical information includes the historical records of previously completed locate request tickets; and

in C), at least one of the historical records of previously completed locate request tickets is selected based at least in part of a proximity between a first location of the work site and/or dig area as indicated by the geographic information specified in the locate request ticket and a second location of a historical work site and/or dig area specified by the at least one of the historical records of previously completed locate request tickets.

30. The at least one computer-readable storage medium of claim 29, wherein:

the at least one of the historical records of previously completed locate request tickets relates to a previous mis-locate, a trouble ticket, or a high-profile ticket;

in C), the statistical analysis of the at least one of the historical records is performed to determine at least one distance between the first location of the work site and/or dig area as indicated by the geographic information specified in the locate request ticket and the second location of the previous mis-locate, trouble ticket, or high-profile ticket; and

in D), the at least one processor automatically assigns the at least one risk designation to the locate request ticket based at least in part on the at least one distance determined in C).