CORE SERVICES PLATFORM FOR WIRELESS VOICE, DATA AND MESSAGING NETWORK SERVICES

• US 20140242943A1
• Filed: 05/01/2014
• Published: 08/28/2014
• Est. Priority Date: 06/24/2011
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Jasper Wireless, Inc. (Cisco Systems, Inc.)
• Inventors: Mohammed, Jahangir, Gupta, Amit, Collins, Daniel, Shah, Gautam, Barkely, Scott, McGwire, Jack
• Granted Patent: US 10,142,868 B2
• Time in Patent Office: Days
• US Class Current: 455/406
• CPC Class Codes: H04J 3/14 Monitoring arrangements for SDH/SONET rings H04J3/085
• CPC Class Codes: H04L 1/00 Arrangements for detecting or preventing errors in the information received correcting synchronisation H04L7/00
• CPC Class Codes: H04L 12/1407 Policy-and-charging control [PCC] architecture
• CPC Class Codes: H04L 41/5064 Customer relationship management
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/50 Testing arrangements
• CPC Class Codes: H04M 15/46 Real-time negotiation between users and providers or operators
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/70 Administration or customization aspects; Counter-checking correct charges
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 15/80 Rating or billing plans; Tariff determination aspects
• CPC Class Codes: H04M 15/8016 based on quality of service [QoS]
• CPC Class Codes: H04M 15/8214 Data or packet based
• CPC Class Codes: H04M 15/844 Message, e.g. SMS
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/24 Accounting or billing

Abstract

A Core Service Platform (CSP) system is integrated with an operator network and IT system to provide services to subscribers and operators. Based on information collected from the operator network and IT system, the CSP system delivers alerts to a subscriber'"'"'s device and provides offers to resolve the condition causing the alerts. The CSP system provides customized contextual offers to the subscriber'"'"'s device based on contextual assessments of a subscriber'"'"'s current context, such as time in contract, loyalty status, data and voice usage, value of customer, time, location and purchase history. The CSP system also provides an operator a suite of tools for the operator to manage its pricing, offers, campaigns and other subscriber-related issues.

Claims

1. A wireless device for operation in a wireless network comprising:

a processor;

a radio receiver and transmitter unit coupled to the processor;

a graphical user interface (GUI) coupled to the processor; and

a memory coupled to the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to;

receive a purchase alert related to a quota during a packet data session established in the wireless network;

receive a plurality of offers related to the quota from the wireless network;

display the purchase alert and the plurality of offers on the GUI;

receive a user selection of one of the offers from the GUI; and

transmit the user selection of the offer to the wireless network during the packet data session.

2. The wireless device of claim 1, wherein the processor receives a provision to continue the packet data session in response to the user selection along with an increase in the quota.

3. The wireless device of claim 2, wherein the quota is related to a packet data limit.

4. The wireless device of claim 3, wherein the offer comprises an increase to the quota for the remainder of a billing cycle.

5. The wireless device of claim 3, wherein the offer comprises an increase to the quota per billing cycle.

6. The wireless device of claim 3, wherein the offer comprises a roaming quota.

7. The wireless device of claim 1, wherein selection of the offer requires a purchase transaction.

8. The wireless device of claim 1, wherein the purchase alert indicates an amount of packet data usage in a current billing cycle.

9. The wireless device of claim 1, wherein the plurality of offers are based on a contextual assessment of a user of the wireless device and comprises at least one of a time in contract, a loyalty status, a data usage, a voice usage, a valuation of customer, a time of a latest data request, a location of a latest data request, or a purchase history.

10. A wireless device for operation in a wireless network comprising:

a processor;

a radio receiver and transmitter unit coupled to the processor;

a graphical user interface (GUI) coupled to the processor; and

a memory coupled to the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to;

receive a purchase alert during a packet data session established in the wireless network;

receive a plurality of offers from the wireless network;

display the purchase alert and the plurality of offers on the GUI;

receive a user selection of one of the offers from the GUI;

transmit the user selection of the offer to the wireless network during the packet data session; and

receive packet data from the wireless network during the packet data session in response to the transmission of the user selection.

11. A wireless device for operation in a wireless network comprising:

a processor;

a radio receiver and transmitter unit coupled to the processor;

a graphical user interface (GUI) coupled to the processor; and

a memory coupled to the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to;

display a plurality of user selectable options in a menu including a user account option on the GUI;

receive a request to display information associated with the user account option from the GUI;

display user account information including at least a current data usage, a top-up data limit option, and an upgrade data limit option on the GUI;

receive a user selection of the top-up data limit option or the upgrade data limit option from the GUI;

transmit the user selection of the top-up data limit option or the upgrade data limit option to the wireless network; and

receive a confirmation from the wireless network in response to the transmission of the user selection.