METRIC MANAGEMENT TOOL FOR DETERMINING ORGANIZATIONAL HEALTH

• US 20140244343A1
• Filed: 02/22/2013
• Published: 08/28/2014
• Est. Priority Date: 02/22/2013
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: McCoy, Daniel P., Aravamuthan, Bharath, Wilson, Marlo A., Buck, Robin J., Short, John W., Pape, August M., Akula, Srinivas, Sundaresan, Sudharsan, Ganti, Fanendra
• Application Number:
  US13/774,738
• Publication Number:
  US 20140244343A1
• Time in Patent Office: Days
• US Class Current: 705/7.28
• CPC Class Codes: G06Q 10/0635 Risk analysis of enterprise or organisation activities

Abstract

A metrics management module may be employed to determine organizational health based on data collected for control metrics of an organization. The metrics management module may determine a set of metric health ratings based on the control metric data collected and selects a subset of metric health ratings from the set of metric health ratings. The metrics management module may determine one or more aggregate health ratings based, at least in part, on the subset of selected metric health ratings. The aggregate health ratings may indicate the organizational health of at least a portion of the organization.

Claims

1. A computer-implemented method for assessing the health of an organization comprising:

determining, at a processor of a metrics management system, a set of metric health ratings wherein individual metric health ratings in the set of metric health ratings respectively indicate metric health of individual metrics of the organization;

selecting, using the processor, a subset of metric health ratings from the set of metric health ratings;

determining, at the processor, a control health rating based, at least in part, on the subset of metric health ratings wherein the control health rating is one of a set of control health ratings and indicates control health of a control of the organization;

selecting, using the processor, a subset of control health ratings from the set of control health ratings;

determining, at the processor, a control group health rating based, at least in part, on the subset of control health ratings wherein the control group health rating is one of a set of control group health ratings and indicates control group health of a control group of the organization; and

determining an overall health rating that indicates organizational health of the organization based, at least in part, on the set of control group health ratings.

2. The computer-implemented method of claim 1 further comprising:

associating, using the processor, a metric characteristic with a plurality of metrics of the organization to establish a relationship between the metrics associated with the metric characteristic; and

determining, using the processor, a related metric health rating based, at least in part, on a plurality of metric health ratings that respectively correspond to the plurality of metrics associated with the metric characteristic.

3. The computer-implemented method of claim 1 further comprising:

associating, using the processor, a control characteristic with a plurality of controls of the organization to establish a relationship between the controls associated with the control characteristic; and

determining, using the processor, a related control health rating based, at least in part, on a plurality of control health ratings that respectively correspond to the plurality of controls associated with the control characteristic.

4. The computer-implemented method of claim 1 further comprising:

associating, using the processor, a control group characteristic with a plurality of control groups of the organization to establish a relationship between the control groups associated with the control group characteristic; and

determining, using the processor, a related control group characteristic based, at least in part, on a plurality of control group health ratings that respectively correspond to the plurality of control groups associated with the control group characteristic.

5. The computer-implemented method of claim 1 further comprising:

generating, using the processor, a summary health report based, at least in part, on at least one of the set of metric health ratings, the set of control health ratings, the set of control group health ratings, the overall health rating, and combinations thereof; and

transmitting the summary health report to a display device that displays the summary health report in response to receipt of the summary health report.

6. An apparatus for assessing the health of an organization comprising:

a processor; and

a memory configured to store computer-readable instructions that, when executed by the processor, cause the processor to perform a method comprising;

determining a set of metric health ratings wherein individual metric health ratings of the set of metric health ratings respectively correspond to individual metrics of a set of metrics of the organization;

selecting a subset of metric health ratings from the set of metric health ratings;

determining one or more aggregate health ratings based, at least in part, on the subset of metric health ratings wherein the one or more of the aggregate health ratings indicate at least a portion of the health of the organization;

generating a summary health report that includes one or more of the aggregate health ratings; and

transmitting the summary health report to a display device that displays the summary health report in response to receipt of the summary health report.

7. The apparatus of claim 6 wherein one of the aggregate health ratings is a related metric health rating and wherein the memory is configured to store computer-readable instructions that, when executed by the processor, cause the processor to further perform:

associating a metric characteristic with a plurality of metrics in the set of metrics to establish a relationship between the metrics associated with the metric characteristic; and

determining the related metric health rating based, at least in part, on one or more of the metric health ratings respectively corresponding to the plurality of metrics associated with the metric characteristic.

8. The apparatus of claim 6 wherein at least one of the aggregate health ratings is a control group health rating, wherein at least one of the aggregate health ratings is a control group health, and wherein the memory is configured to store computer-readable instructions that, when executed by the processor, cause the processor to further perform:

determining a set of control health ratings based, at least in part, on one or more of the metric health ratings in the subset of metric health ratings wherein individual control health ratings in the set of control health ratings respectively indicate health of individual controls of the organization; and

determining a set of control group health ratings based, at least in part, on one or more of the control health ratings in the set of control health ratings wherein individual control group health ratings in the set of control group health ratings respectively indicate health of individual control groups of the organization.

9. The apparatus of claim 8 wherein one of the aggregate health ratings is an overall health rating that indicates overall health of the organization and wherein the memory is configured to store computer-readable instructions that, when executed by the processor, cause the processor to further perform determining the overall health rating based, at least in part, on one or more of the control group health ratings in the set of control group health ratings.

10. A non-transitory computer-readable storage medium having computer-executable program instructions stored thereon that when executed by a processor cause the processor to perform steps for assessing organizational health of an organization, the steps comprising:

determining a set of metric health ratings wherein individual metric health ratings of the set of metric health ratings respectively indicate health of individual metrics of a set of metrics of the organization;

selecting a subset of metric health ratings from the set of metric health ratings; and

determining one or more aggregate health ratings based, at least in part, on the subset of metric health ratings wherein the one or more of the aggregate health ratings indicate the organizational health of at least a portion the organization.

11. The computer-readable storage medium of claim 10 wherein one of the aggregate health ratings is a related metric health rating and wherein the computer-executable instructions, when executed by the processor, cause the process to further perform:

associating a metric characteristic with a plurality of metrics in the set of metrics to establish a relationship between the metrics associated with the metric characteristic; and

determining the related metric health rating based, at least in part, on one or more of the metric health ratings respectively corresponding to the plurality of metrics associated with the metric characteristic.

12. The computer-readable storage medium of claim 11 wherein:

the plurality of metrics associated with the metric characteristic includes a first metric associated with a first control of the organization and a second metric associated with a second control of the organization;

the subset of metric health ratings includes a first metric health rating that corresponds to the first metric and a second metric health rating that corresponds to the second metric; and

the related metric health rating is determined based, at least in part, on the first metric health rating and the second metric health rating.

13. The computer-readable storage medium of claim 12 wherein the first control is associated with a first control group of the organization and the second control is associated with a second control group of the organization.

14. The computer-readable storage medium of claim 10 wherein one of the aggregate health ratings is a control health rating that indicates health of a control of the organization, wherein the subset of metric health ratings includes one or more metric health ratings that respectively correspond to metrics associated with the control, and wherein the computer-executable instructions, when executed by the processor, cause the process to further perform:

determining the control health rating based, at least in part, on one or more of the metric health ratings that respectively correspond to the metrics associated with the control.

15. The computer-readable storage medium of claim 14 wherein one of the aggregate health ratings is a related control health rating and wherein the computer-executable instructions, when executed by the processor, cause the process to further perform:

associating a control characteristic with a plurality of controls of the organization to establish a relationship between the controls associated with the control characteristic;

determining a plurality of control health ratings wherein individual control health ratings of the plurality of control health ratings respectively correspond to individual controls of the plurality of controls associated with the control characteristic; and

determining the related control health rating based, at least in part, on one or more of the control health ratings of the plurality of control health ratings.

16. The computer-readable storage medium of claim 15 wherein:

the plurality of controls associated with the control characteristic includes a first control associated with a first control group of the organization and a second control associated with a second control group of the organization;

the plurality of control health ratings includes a first control health rating that corresponds to the first control and a second control health rating that corresponds to the second control; and

the related control health rating is determined based, at least in part, on the first control health rating and the second control health rating.

17. The computer-readable storage medium of claim 14 wherein one of the aggregate health ratings is a control group health rating that indicates health of a control group of the organization and wherein the computer-executable instructions, when executed by the processor, cause the process to further perform:

determining a set of control health ratings that includes one or more control health ratings that respectively correspond to one or more controls associated with the control group; and

determining the control group health rating based, at least in part, on one or more of the control health ratings in the set of control health ratings.

18. The computer-readable storage medium of claim 17 wherein one of the aggregate health ratings is a related control group health rating and wherein the computer-executable instructions, when executed by the processor, cause the process to further perform:

associating a control group characteristic with a plurality of control groups of the organization to establish a relationship between the control groups associated with the control group characteristic;

determining a plurality of control group health ratings wherein individual control groups health ratings of the plurality of control group health ratings respectively correspond to individual control groups of the plurality of control groups associated with the control group characteristic; and

determining the related control group health rating based, at least in part, on one or more of the control group health ratings of the plurality of control group health ratings.

19. The computer-readable storage medium of claim 17 wherein one of the aggregate health ratings is an overall health rating that indicates overall health of the organization and wherein the computer-executable instructions, when executed by the processor, cause the process to further perform:

determining a set of control group health ratings that includes one or more control group health ratings respectively corresponding to one or more control groups of the organization; and

determining the overall health rating based, at least in part, on one or more of the control group health ratings in the set of control group health ratings.

20. The computer-readable storage medium of claim 14 wherein the subset of metric health ratings includes an efficiency metric associated with the control and an effectiveness metric associated with the control and wherein the computer-executable instructions, when executed by the processor, cause the process to further perform:

determining an efficiency rating for the control based, at least in part, on the efficiency metric;

determining an effectiveness rating for the control based, at least in part, on the effectiveness metric; and

wherein the control health rating is the arithmetic mean of the efficiency rating and the effectiveness rating.