Systems And Methods For Customized Advice Messaging

• US 20140244565A1
• Filed: 02/28/2013
• Published: 08/28/2014
• Est. Priority Date: 02/28/2013
• Status: Abandoned Application

• Current Assignee: The Procter & Gamble Company
• Original Assignee: The Procter & Gamble Company
• Inventors: de Koning, Cornelis
• Application Number:
  US13/780,128
• Publication Number:
  US 20140244565A1
• Time in Patent Office: Days
• US Class Current: 706/50
• CPC Class Codes: G16H 40/67 for remote operation

Abstract

Included are embodiments for customized advice messaging. Some embodiments include registering a patient for receiving customized advice messaging, receiving, via a first electronic message from a message sender, a current question regarding a medical symptom of the patient, and utilizing the patient information to determine whether a previous question has been received that is similar to the current question. In some embodiments, in response to determining that a previous question that is similar to the current question was received, a previous answer to the previous question may be automatically retrieved for answering the current question. The accuracy of the previous answer as a current answer to the current question with a medical expert may be verified, and the previous answer may be sent to the message sender via a second electronic message.

Claims

1. A method for customized advice messaging, comprising:

registering a patient for receiving customized advice messaging, wherein registering the patient comprises receiving and storing patient information, wherein the patient information comprises at least one of the following;

background information and physical information about the patient;

receiving, via a first electronic message from a message sender, a current question regarding a medical symptom of the patient;

utilizing the patient information to determine whether a previous question has been received that is similar to the current question;

in response to determining that a previous question that is similar to the current question was received, automatically retrieving a previous answer to the previous question for answering the current question, and sending the previous answer to the message sender via a second electronic message; and

in response to determining that a previous question is not similar to the current question, utilizing the patient information to automatically determine the current answer to the current question, verifying accuracy of the current answer with the medical expert, and sending the current answer to the message sender via the second electronic message,

wherein the medical symptom is related to development of at least one of the following;

a mother pregnant with a child, the child prior to birth, the child after birth, a menstruating woman, and an ovulating woman.

2. The method of claim 1, wherein the patient information further comprises at least one of psychological information and medical information about the patient.

3. The method of claim 1, further comprising, in response to receiving the current question regarding the medical symptom of the patient, sending a follow-up question regarding the medical symptom to the message sender.

4. The method of claim 1, the message sender comprises at least one of the following:

the patient, an adult relative of the patient, and a caregiver of the child.

5. The method of claim 1, wherein the background information comprises at least one of the following:

a due date of the child, a length of pregnancy, a doctor name, a scheduled doctor appointment, a previous question asked about the patient, an age of the patient, a sex of the patient, a height of the patient, a weight of the patient, and a prior medical history of the patient.

6. The method of claim 1, further comprising sending a promotion for at least one of the following:

a product that is related to the current answer, a service that is related to the current answer, medical literature that is related to the current answer, and literature for a health care provider visit.

7. The method of claim 1, wherein verifying accuracy of the current answer utilizing the medical expert comprises sending the current question and the current answer to a computing device of the medical expert and receiving, via the computing device of the medical expert, a verification that the current answer is accurate.

8. The method of claim 1, wherein determining the current answer comprises at least one of the following:

automatically determining the current answer from a supplemental medical document and sending the current question to the medical expert.

9. A computing device for customized advice messaging, comprising:

a memory component that stores a program for performing at least the following;

register a patient for receiving customized advice messaging, wherein registering the patient comprises receiving and storing patient information, wherein the patient information comprises at least one of the following;

background information and physical information about the patient;

receive, via a first electronic message from a message sender, a current question regarding a medical symptom of an unborn child of the patient;

utilize the patient information to determine whether a previous question has been received that is similar to the current question;

in response to determining that a previous question that is similar to the current question was received, automatically retrieve a previous answer to the previous question for answering the current question, and send the previous answer to the message sender via a second electronic message; and

in response to determining that a previous question is not similar to the current question, utilize the patient information to automatically determine the current answer to the current question, verify accuracy of the current answer utilizing the medical expert, and send the current answer to the message sender via the second electronic message.

10. The method of claim 9, wherein the patient information further comprises at least one of psychological information and medical information about the patient.

11. The computing device of claim 9, wherein the medical information comprises at least one of the following:

a due date of the unborn child, a length of pregnancy, a doctor name, a scheduled doctor appointment, a previous question asked about the patient, an age of the patient, a sex of the patient, a height of the patient, a weight of the patient, and a prior medical history of the patient.

12. The computing device of claim 9, wherein the program further causes the computing device to send a promotion for at least one of the following:

a product that is related to the current answer, a service that is related to the current answer, medical literature that is related to the current answer, and literature for a health care provider visit.

13. The computing device of claim 9, wherein determining the current answer comprises at least one of the following:

automatically determining the current answer from a supplemental medical document and sending the current question to the medical expert.

14. The computing device of claim 9, wherein the program causes the computing device to store the current question and the current answer to the current question, in response to determining the current answer to the current question.

15. The computing device of claim 9, wherein the current question is received from at least one of the following:

the patient and a caregiver, and wherein in response to the current question being received from the caregiver, the program causes the computing device to perform at least the following;

determine whether the caregiver has authorization to receive information regarding the patient;

provide the current answer in response to determining that the caregiver has authorization to receive information regarding the patient; and

provide a non-patient specific answer to the current question, in response to determining that the caregiver does not have authorization to receive information regarding the patient.

16. A non-transitory computer-readable medium for customized advice messaging that stores a program causes a computing device to perform the following:

register a patient for receiving customized advice messaging, wherein registering the patient comprises receiving and storing patient information, wherein the patient information comprises at least one of the following;

background information and physical information about the patient;

receive, via a first electronic message from a message sender, a current question regarding a medical symptom of the patient;

utilize the patient information to determine whether a previous question has been received that is similar to the current question;

in response to determining that a previous question that is similar to the current question was received, automatically retrieve a previous answer to the previous question for answering the current question, and send the previous answer to the message sender via a second electronic message; and

in response to determining that a previous question is not similar to the current question, utilize the patient information to automatically determine the current answer to the current question, verify accuracy of the current answer utilizing the medical expert, store the current question, store the current answer to the current question, and send the current answer to the message sender via the second electronic message,

wherein the medical symptom is related to development of at least one of the following;

a mother pregnant with a child, the child prior to birth, the child after birth, a menstruating woman, and an ovulating woman.

17. The method of claim 16, wherein the patient information further comprises at least one of psychological information and medical information about the patient.

18. The non-transitory computer-readable medium of claim 16, wherein the medical information comprises at least one of the following:

a due date of the child prior to birth, a length of pregnancy, a doctor name, a scheduled doctor appointment, a previous question asked about the patient, an age of the patient, a sex of the patient, a height of the patient, a weight of the patient, and a prior medical history of the patient.

19. The non-transitory computer-readable medium of claim 16, wherein the program further causes the computing device to send a promotion for at least one of the following:

a product that is related to the current answer, a service that is related to the current answer, medical literature that is related to the current answer, and literature for a health care provider visit.

20. The non-transitory computer-readable medium of claim 16, wherein determining the current answer comprises at least one of the following:

automatically determining the current answer from a supplemental medical document and sending the current question to the medical expert.

21. The non-transitory computer-readable medium of claim 16, wherein the current question is received from at least one of the following:

the patient and a caregiver.

22. The non-transitory computer-readable medium of claim 16, wherein in response to the current question being received from the caregiver, the program causes the computing device to perform at least the following:

determine whether the caregiver has authorization to receive information regarding the patient;

provide the current answer to the current question in response to determining that the caregiver has authorization to receive information regarding the patient; and

provide a non-patient specific answer to the current question, in response to determining that the caregiver does not have authorization to receive information regarding the patient.

23. The non-transitory computer-readable medium of claim 16, wherein the patient is registered by at least one of the following:

the patient and a caregiver.